Subscription cancellations

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Problem

Cancellation requests are sensitive. They need to be handled quickly and transparently, butagents also want the opportunity to offer alternatives or understand the reason. Manually processingcancellations takes time and the experience often leaves a bad last impression.

How fullview Solves it

Customer

Requests cancellation via chat or email

Fullview AI

Pulls the customer's subscription details, usage, and remaining contract terms

Fullview AI

Follows your cancellation policy: collects a reason, offers alternatives if configured(downgrade, pause, discount)

Fullview Executes action

Processes the cancellation in Stripe if the customer confirms

Fullview Executes action

Updates the ticket with the cancellation reason and actions taken

Fullview AI

Confirms the cancellation date, final billing details, and data retention terms

Result

Cancellations are handled with care and speed. Reasons are captured automatically for yourteam to review. No awkward delays or friction.

How fullview Solves it

We need to cancel our subscription.

I'm sorry to hear that. Your current plan renews on January 15th. Can I ask what's drivingthe decision? I may be able to suggest an alternative.

We're cutting costs. The platform is good but we're not using it enough to justify the price.

Understood. I've cancelled your subscription effective January 15th. You'll have full accessuntil then and no further charges. Your data will be retained for 30 days after cancellation. If anythingchanges, you can reactivate anytime.