Blog

So what is customer support, anyway? Here's a look into what it is and how good customer support can help your business succeed.

In this article, we explore customer feedback and its definitions, best practices, and uses to help your business stand out from the crowd.

Organizing and resolving customer support tickets can be overwhelming and tedious. Here's how a ticket workflow can help ease the strain.

Learn everything you need to know about rage clicks, including what they are, how to identify them, and why they occur.

Glassbox is software that helps you improve customer experience. Learn about Glassbox and its alternatives to find what is right for you.

In today’s world of SaaS, consumers expect customer service at any hour. Find out whether 24/7 customer support will help your business

Looking for an alternative to Fullstory? Here are the five best Fullstory alternatives for CX, product, and UX teams.

Screen sharing is used widely in customer support, but is it all it's cracked up to be? Here's the low down — and a superior alternative.

Customer Experience Insights