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Looking for an alternative to Fullstory? Here are the five best Fullstory alternatives for CX, product, and UX teams in 2022.

Good customer support is crucial to any SaaS business. Here are 23 actionable ways to improve yours.

There are so many customer support metrics out there, it is easy to lose focus! We've narrowed it down to 15 of the most crucial for SaaS.

From help desks to live support software, discover the best tools for your customer support tech stack.

Net retention rate (NRR) definitions and benchmarks every SaaS company should know in 2022, plus 15 actionable ways to improve your NRR.

Do it all within Zendesk with the best CX integrations in 2022! From session replays to surveys to productivity, we've covered it all.

The ultimate list of the best session replay apps broken down by e-commerce, marketing, customer support and product teams.

Want to delight your customers and reduce churn? Check in with them often using CSAT surveys to make sure you are meeting expectations.

Customer Experience Insights