AI Customer Service Platform
Your AI agent that solves support problems. Not just answers them.
Build your own AI for customer support
Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answers any question via chat, email and in-app visual guidance.
Solve any user issue conversationally
Fullview's conversational AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
Resolve issues, don't just respond to them
Your AI agent connects to your CRM, billing system, and backend tools to execute real workflows. Process refunds, reset passwords, toggle features, and provision accounts without human intervention.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
Build your own AI for customer support
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Resolve issues, don't just respond to them
industry leaders like
Let human agents jump in when needed
industry leaders like
Not just another Chatbot
Meet Fullview’s AI agent! Your customer’s personal guide inside your app, email and chat. It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.
Real time resolution plans
Fullview AI generates and executes
highly contextual resolution plans
Custom Policies & SOPs
Set standard operating procedures, custom policies
and coach the AI to perform as desired.
Intelligent, Natural Conversations
Understands complex questions, breaks them into steps, and asks clarifying questions when needed.
Seamless Escalation
Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.
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Executing Actions
Fullview AI connects to critical business tools
to execute actions via API and MCP.
Integrate with
existing support tools
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
AI Customer
Service FAQ
What is cobrowsing?
Cobrowsing (collaborative browsing) lets a support agent view and interact with a customer's browser session in real time. With Fullview, agents start a cobrowsing session in one click directly from their helpdesk. The customer doesn't need to download anything or share a meeting link.
How do Fullview's session replays work?
Fullview automatically records user sessions in your web application. When a customer files a support ticket, agents can watch back the relevant session to see exactly what the customer did, including clicks, scrolls, navigation, and console errors. Replays are linked to customer profiles and helpdesk tickets.
How is Fullview different from session replay tools like Hotjar or FullStory?
Fullview is built specifically for customer support workflows. Session replays are linked directly to helpdesk tickets and customer conversations, and agents can escalate from replay to live cobrowsing when needed. Analytics-focused tools like Hotjar and FullStory are designed for product and UX teams and don't include cobrowsing or helpdesk integrations.
How is Fullview different from other cobrowsing tools?
Fullview is the only platform that combines cobrowsing and session replays in a single tool designed for support teams. Most cobrowsing competitors offer cobrowsing only, require complex SDK setups, or are built for sales rather than support. Fullview also includes real-time console data during sessions for technical troubleshooting.
Which helpdesks does Fullview integrate with?
Fullview integrates with Zendesk, Intercom, Salesforce, and HubSpot. Agents can start cobrowsing sessions and view session replays directly from their helpdesk ticket sidebar.
Is Fullview secure?
Yes. Fullview is SOC 2 and GDPR compliant. Data is encrypted in transit and at rest, hosted on AWS with EU and US data center options. Sensitive fields can be masked, and you control which pages are recorded and what agents can access.
How hard is it to set up Fullview?
You add a lightweight script to your web application. Setup typically takes less than a day. No heavy SDK integration required. Once installed, session replays start recording automatically and cobrowsing is available from your helpdesk.
Can cobrowsing and session replays work together?
Yes, and this is one of the main reasons support teams choose Fullview. Agents can watch a session replay to understand what happened, then start a live cobrowsing session with the same customer if they need to resolve the issue in real time. Both tools share the same platform, the same customer profiles, and the same helpdesk integrations.