CEO and Co-Founder
Trusted by leading SaaS teams
Fullview has definitely helped in cases where we weren't sure what was going on, making it clearer what really happened and how customers interacted with our platform. It makes things easier both internally and on calls with customers.
The replays are definitely a game-changer in this industry. It means that everyone is working with the exact same information all the time.
Ever since we started using Fullview, we mention it to every SaaS company we meet.
The replays and the cobrowsing were a huge feature for me. We have seen Intercom threads be solved 25% to 30% faster after installing Fullview.
Our process is more seamless after installing Fullview. It’s easier to escalate the issues that can’t be resolved via chat or email and resolve them quickly with cobrowsing.
Fullview has also helped us replicate bugs and understand how we can improve our user journey.
Hear from our customers
Support and product teams have spotted user trends, increased customer satisfaction, guided users to solutions, identified bugs, and deployed the right product fixes to create next-level customer experiences with Fullview.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
Fullview is backed by founders and execs from world-class companies
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."
Jeppe Rindom, CEO & Founder, Pleo
Bridge the gap between support and product teams by sharing user sessions.
Create incredible customer experiences and world-class support to keep users coming back for more.
Solve Issues Faster
Improve metrics across the board: lower time to resolution and increase CSAT and CES scores.
Always in sync
All of your customers live in Fullview. You can see who is using your product at any given moment, jump to their recent activity, start a session and more.