Instantly see your customer's screen for faster support context and analyze user issues at lightning speed.
Personally guide customers with multi-player screen control and more.
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Replace old fashioned static screen sharing with Google Meet and Zoom, and call users faster from within your own product with Fullview. Always reliable audio and video calls with no downloads or external links required.
Video and audio calls inside your own application
No downloads for your customers
Multi-cursor screen control
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Get instantly up to speed for your customer's user journey and issue history.See console logs during live video calls, and save time from having customer's explain their issues.
Understand customer problems before jumping on calls
Screen takeover with multiple cursors
Draw and highlight on customer's screen
Replaces:
Get instant context for support issues with automatic recordings of your customer’s session, and watch session replays when you need to understand issues retroactively.
No more manual screenshots or long explainers over support chats.
OS and browser information
Console log errors
Customer's private info automatically blurred out
Replaces:
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See all historical customer issue data in one place with just one click.
Get an easy overview of all your customers' historical console logs, technical browser state, and click maps to instantly diagnose technical issues and improve your product. No more wasted developer hours on writing manual bug reports.
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences"
Receive ticket via support chat or email.
See your customer's live screen with one click. No more sending screenshots back and forth, or lengthy explainers to understand issues over support chats.
Guide your customers with collaborative multi-cursor screen control, replacing traditional screen sharing on Zoom
Get full technical insight to customer issues with live console and error logs, session replays and clickmaps for detailed automatic bug reports.
Why Fullview
Fullview seamlessly integrates with your existing customer support stack and live chat providers.
Fullview is built with security and privacy at top of mind. Fully GDPR compliant and ISO 27001 ready. All data stored within EU.
Implementing Fullview on your web app or website is as easy as copy-pasting a few lines of code on your site. No set up whatsoever for your customers.
Fullview's architecture is built with the performance of your system in mind.
Fullview enables a collaborative experience between the customer support agent and the end user, allowing for faster resolution of support issues.
Fullview is bridging the gap between customer support and product teams, giving faster and easier context for developers to debug.
