Feature discovery and expansion opportunities

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Problem

Customers often don't know about features available on higher tiers, or don't realize they'reunderusing what they already have. Support conversations are natural moments to surface theseopportunities, but agents aren't always thinking about expansion when they're focused on resolvingtickets.

How fullview Solves it

Customer

Asks a question or reports a limitation during a support conversation

Fullview AI

Recognizes that the customer's need maps to a feature on a higher tier, or anunderused feature on their current plan

Fullview AI

Mentions the feature naturally in context of the conversation

Fullview AI

Offers to enable a trial, process an upgrade, or connect with sales depending onyour preferences

Result

Expansion opportunities surface naturally during support conversations. Customers discovervalue instead of getting a sales pitch. Revenue grows alongside support quality.

How fullview Solves it

Is there a way to get custom reports on our support metrics? The default dashboarddoesn't have what I need.

Custom reporting is available on the Enterprise plan. It includes advanced analytics,scheduled reports, and custom dashboards. Your team is currently on Growth. I can connect you withour team to discuss upgrading, or if you'd like, I can start a 14-day trial of the Enterprise features soyou can test it out. What works best?

A trial would be great. Let's try it.

Done. Enterprise features are now active on your workspace for the next 14 days. You'llfind custom reporting under Analytics > Custom Reports. Want me to show you where?