AI SUPPORT AGENT FLOWS

Use cases

See exactly how Fullview AI agents resolve support issues
end-to-end. Each use case shows the complete workflow, from customer request to resolution.

Automated refund processing

Customer-facing

Billing & Payments

Feature setup with visual guidance

Customer-facing

Onboarding & Setup

Visual

Resolving errors without screenshots

Customer-facing

Troubleshooting

Visual

Password and credential resets

Customer-facing

Account Management

How-to guidance from your help center

Customer-facing

Visual

Subscription upgrades and downgrades

Customer-facing

Billing & Payments

Subscription cancellations

Customer-facing

Billing & Payments

Payment failure resolution

Customer-facing

Billing & Payments

Billing inquiries

Customer-facing

Billing & Payments

Account deletion and data requests

Customer-facing

Account Management

Account status and plan lookups

Customer-facing

Account Management

Feature access and permission updates

Customer-facing

Account Management

Onboarding walkthrough for new users

Customer-facing

Onboarding & Setup

Visual

Login and access issues

Customer-facing

Troubleshooting

Visual

Upgrade and pricing questions

Customer-facing

Billing & Payments

Payment method updates

Customer-facing

Billing & Payments

Usage limits and overage questions

Customer-facing

Billing & Payments

Role-based guidance for admins vs. end users

Customer-facing

Onboarding & Setup

Feature discovery and expansion opportunities

Customer-facing

Billing & Payments

Past ticket context resolution

Customer-facing

Troubleshooting

Escalation preparation and handoff

Team-facing

Reporting & Analytics

Live co-browsing escalation

Team-facing

Troubleshooting

Ticket trend analysis and reporting

Team-facing

Reporting & Analytics

Knowledge gap detection

Team-facing

Reporting & Analytics

Feature requests

Customer-facing

Team-facing