AI SUPPORT AGENT FLOWS

Use cases

See exactly how Fullview AI agents resolve support issues
end-to-end. Each use case shows the complete workflow, from customer request to resolution.

Automated refund processing

Customer-facing
Billing & Payments
Backend execution
Stripe

Feature setup with visual guidance

Customer-facing
Onboarding & Setup
Visual
Visual

Resolving errors without screenshots

Customer-facing
Troubleshooting
Visual
Visual
Backend execution

Password and credential resets

Customer-facing
Account Management
Backend execution
Custom API

How-to guidance from your help center

Customer-facing
Visual
Visual

Subscription upgrades and downgrades

Customer-facing
Billing & Payments
Backend execution
Stripe
Salesforce

Subscription cancellations

Customer-facing
Billing & Payments
Backend execution
Stripe

Payment failure resolution

Customer-facing
Billing & Payments
Backend execution
Stripe

Billing inquiries

Customer-facing
Billing & Payments
Backend execution
Stripe

Account deletion and data requests

Customer-facing
Account Management
Backend execution
Custom API

Account status and plan lookups

Customer-facing
Account Management
Backend execution
Stripe

Feature access and permission updates

Customer-facing
Account Management
Backend execution
Custom API

Onboarding walkthrough for new users

Customer-facing
Onboarding & Setup
Visual
Visual

Login and access issues

Customer-facing
Troubleshooting
Visual
Visual

Upgrade and pricing questions

Customer-facing
Billing & Payments

Payment method updates

Customer-facing
Billing & Payments
Backend execution
Stripe

Usage limits and overage questions

Customer-facing
Billing & Payments
Backend execution
Stripe
Custom API

Role-based guidance for admins vs. end users

Customer-facing
Onboarding & Setup
Visual

Feature discovery and expansion opportunities

Customer-facing
Billing & Payments
Backend execution
Stripe

Past ticket context resolution

Customer-facing
Troubleshooting
Backend execution
Zendesk
Intercom

Escalation preparation and handoff

Team-facing
Reporting & Analytics
Backend execution
Zendesk
Intercom

Live co-browsing escalation

Team-facing
Troubleshooting

Ticket trend analysis and reporting

Team-facing
Reporting & Analytics
Backend execution
Zendesk
Intercom
Slack

Knowledge gap detection

Team-facing
Reporting & Analytics

Feature requests

Customer-facing
Team-facing
Backend execution
Zendesk
Intercom