Usage limits and overage questions

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Custom API

Problem

Customers ask why they're hitting limits, what counts toward their usage, and whether
they'll be charged for overages. Agents need to pull real-time usage data and explain it in context ofthe customer's plan. This takes time when the data lives across multiple systems.

How fullview Solves it

Customer

Asks about their usage, limits, or potential overage charges

Fullview AI

Pulls real-time usage data and plan limits

Fullview AI

Explains where they stand, what counts toward usage, and whether overages apply

Fullview AI

Suggests an upgrade if they're consistently near limits, or explains how to optimizeusage

Result

Usage questions answered with real numbers instead of generic policy explanations. Helpscustomers make informed decisions about their plan.

How fullview Solves it

We're getting a warning that we're about to hit our monthly limit. What happens if we goover?

Your team has used 4,200 of your 5,000 monthly conversations on the Growth plan. Atyour current pace, you'll hit the limit around the 25th. Overages are billed at €0.12 per additionalconversation. If you'd prefer, I can walk you through upgrading to a plan with a higher limit.Otherwise, you can also reduce automated outbound messages to stay within the cap.

Good to know. We'll keep an eye on it for now.