Zendesk

Replay user sessions and start in-app calls directly from Zendesk.

Benefits

With the Zendesk integration you can:

  • Watch the most recent user sessions
  • Gain insights on the user journey
  • Start a live cobrowsing session

And all of this directly from your Zendesk dashboard!

Fullview is designed to work seamlessly with your tech stack; leveraging this integration means that your support agents won't have to change their workflows. They can simply gain additional context and be empowered to solve issues much faster.

How does it work?

The Fullview integration works for both tickets and live chat.

Where you're looking at a ticket, or have a chat open, on the right side you will see the Fullview panel, where you can access recent user sessions or initiate a call. This means that whenever.

Zendesk Integration for Cobrowsing and User Replays

How to install?

This is a one-click installation. All you'll have to do is click "Install". The first time the panel shows up on your Zendesk dashboard, you'll have to click "authorize" and after that all of Fullview's data will be there!

Requirements

  • Fullview account (any plan)
  • Zendesk account (any plan)

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Resources

Explore our product documentation

Learn more about Fullview, how to get started and how to get the most out of our platform.