Password and credential resets

Customer-facing

Account Management

Capabilities

Backend execution

Integrations

Custom API

Problem

Password resets are simple, but they still sit in queue when agents are busy with harderissues. Customers locked out of their accounts feel real urgency, and every minute of wait timeincreases frustration. Fullview handles the entire flow automatically.

How fullview Solves it

Customer

Requests a password reset via chat or email

Fullview AI

Verifies the customer's identity using their account details

Fullview AI

Confirms which credentials need resetting (login, API key, integration token)

Fullview Executes action

Resets the credentials and sends the recovery email

Fullview AI

Confirms the reset went through and provides next steps

Fullview Executes action

Logs everything in the ticket for compliance

Result

Resets resolve in under 90 seconds instead of sitting in queue. Everything loggedautomatically for compliance.

How fullview Solves it

I can't log in. I've tried the forgot password flow but I'm not getting the email.

I can help you get back in. Your account is registered under alex@acmecorp.com. Can youconfirm that's the email you're expecting the reset link on?

Yes, that's correct.

I've triggered a new password reset. The email should arrive within 2 minutes. Youraccount isn't locked or restricted. If you still don't see it, check your spam folder. Want me to waitwhile you check?

Got it. I'm back in. Thanks.