Role-based guidance for admins vs. endusers

Customer-facing

Onboarding & Setup

Capabilities

Visual

Problem

Admins and end users ask the same questions but need different answers. An admin asking"how do I manage notifications" needs the global settings panel. An end user asking the same thingneeds their personal preferences page. When AI gives the wrong version, it creates confusion anderodes trust. Fullview detects the user's role automatically and tailors every response accordingly.

How fullview Solves it

Customer

Asks a question via chat

Fullview AI

Identifies the user's role and permission level

Fullview AI

Delivers an answer tailored to their specific role (admin vs. end user, manager vs.individual)

Fullview AI

Offers visual guidance appropriate to what that user can actually see and access

Result

Every user gets the right answer for their role. No confusion from seeing admin-only optionsthey can't access, or missing features they should have.

How fullview Solves it

How do I manage notification settings?

As an admin, you can manage notifications at two levels. For organization-wide defaults,
go to Settings > Notifications > Global Defaults. For individual user overrides, go to Settings > Team >select a user > Notification Preferences. Want me to show you?

Yes, show me the global defaults.

[Visual guidance activated: highlights Settings in navigation, highlights Notifications section,highlights Global Defaults panel]

Perfect. What would an end user see if they asked the same question?

An end user would only see their personal notification preferences under Profile >Notification Settings. They wouldn't see the global or team-level controls.