Product Updates

What's new at Fullview: feature releases, bug fixes and other updates.

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New: Audio Recordings & Transcripts, Agent-Side Screen Sharing & More
Product Updates
August 1, 2024

New: Audio Recordings & Transcripts, Agent-Side Screen Sharing & More

This month, we've worked hard to improve your Fullview experience and add many highly requested features. Read on to find out what's new.

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Inbound Cobrowsing: This Much Requested Feature Just Dropped!
Product Updates
April 22, 2024

Inbound Cobrowsing: This Much Requested Feature Just Dropped!

Cobrowsing with Fullview is no longer a one-way street. Customers can now request cobrowse sessions with your agents.

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A Powerful New Way To Use Fullview
Product Updates
February 22, 2023

A Powerful New Way To Use Fullview

Labeling, filtering, custom views, and call recordings for better, faster support.

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Fullview's 2022 In Review
Product Updates
December 28, 2022

Fullview's 2022 In Review

From a better product to a bigger team to more customers, here's everything Team Fullview achieved this year.

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November Product Updates
Product Updates
November 21, 2022

November Product Updates

We've taken Fullview to new heights in November! Custom masking, SSO via Microsoft Azure AD and more!

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Fullview's Powerful Zendesk Integration Is Here!
Product Updates
October 24, 2022

Fullview's Powerful Zendesk Integration Is Here!

A long-awaited update — and we're so excited it's here! Our one-click integration brings all of Fullview's functionality into Zendesk.

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Fullview's Intercom Integration Is Here!
Product Updates
September 19, 2022

Fullview's Intercom Integration Is Here!

A long-awaited update — and we're so excited it's here! Our one-click integration brings all of Fullview's functionality into Intercom.

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August 2022 Updates: Share Timestamped Replays, A New In-Call Chat Function And More!
Product Updates
August 30, 2022

August 2022 Updates: Share Timestamped Replays, A New In-Call Chat Function And More!

Here's everything we worked on in August. From timestamped replays, to in-call chats, to labelled events, it's all out now for you to try.

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Fullview Replays is Here To Change Customer Support Forever 🎉
Product Updates
July 11, 2022

Fullview Replays is Here To Change Customer Support Forever 🎉

Announcing our biggest launch EVER: Fullview Replays! Rewatch user sessions in your product with one click to see issues and bugs in context

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We Just Launched Fullview Console And Other App Updates!
Product Updates
June 30, 2022

We Just Launched Fullview Console And Other App Updates!

Team Fullview has worked around the clock to release some key updates, including the launch of Fullview Console!

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We Just Raised $7.5 Million To Reinvent Customer Support!
Product Updates
May 10, 2022

We Just Raised $7.5 Million To Reinvent Customer Support!

This round is led by global investor Lightspeed Venture Partners with participation from previous investors Cherry Ventures and Seedcamp.

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New: Save Time And Steps With One-Click Calls And An Improved Dashboard
Product Updates
May 3, 2022

New: Save Time And Steps With One-Click Calls And An Improved Dashboard

Say hello to Fullview's API Integration! Enables one-click calls, a better dashboard and a smoother customer service workflow.

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Monthly Update: April
Product Updates
April 27, 2022

Monthly Update: April

Insight into what has been going on at Fullview over the last month.

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