Payment failure resolution

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Problem

Failed payments create anxiety for customers and risk involuntary churn. Agents have tolook up the failure reason in Stripe, figure out what went wrong (expired card, insufficient funds, bankdecline), and walk the customer through updating their payment method. It's time-sensitive andrepetitive.

How fullview Solves it

Customer

Contacts support about a failed payment or receives a proactive alert

Fullview AI

Pulls the payment failure details from Stripe (reason, amount, date)

Fullview AI

Explains the failure reason in plain language

Fullview AI

Guides the customer to update their payment method or retry the charge

Fullview Executes action

Retries the payment once updated

Fullview AI

Confirms successful payment and updates the ticket

Result

Failed payments resolved before they cause churn. Customers get clear answers instead ofconfusing billing error codes.

How fullview Solves it

I got an email saying my payment failed. What's going on?

Your last payment of €280 on January 3rd failed because the card on file expired. You canupdate your payment method in Settings > Billing, or I can walk you through it on your screen. Onceupdated, I'll retry the charge right away.

I've updated it. Can you try again?

Payment successful. Your account is fully active and your next invoice date is February3rd. All good.