Billing inquiries

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Problem

Customers regularly ask about charges, invoice details, proration, or upcoming renewals.Agents look up the information in Stripe, translate it into plain language, and respond. Simple buttime-consuming when the volume is high.

How fullview Solves it

Customer

Asks a billing question via chat or email

Fullview AI

Pulls the customer's billing history, invoices, and subscription details from Stripe

Fullview AI

Answers the question with specific amounts, dates, and context

Fullview AI

Shares an invoice link or breakdown if requested

Result

Billing questions answered instantly with real data. No agent time spent navigating Stripedashboards.

How fullview Solves it

I noticed a charge of €93 on my last invoice that I wasn't expecting. Can you explain?

That €93 charge is the prorated cost for your mid-cycle upgrade from Starter to Growthon December 12th. It covers the Growth plan pricing for the remaining 10 days of your billing cycle.Your next full invoice on January 3rd will be €280 for the Growth plan. Want me to send the invoicebreakdown?

That makes sense. No need for the breakdown. Thanks.