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Lower time to resolution
Jump to where issues occurred, watch what happened and understand customers' problems faster.
Break down silos
Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.
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Faster troubleshooting
Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.
“Fullview has helped us replicate bugs and understand how we can improve our user journey. We now mention them to every SaaS company we meet.”
Johnathan Bell
CEO and Co-Founder
Trusted by leading SaaS teams
Fullview has definitely helped in cases where we weren't sure what was going on, making it clearer what really happened and how customers interacted with our platform. It makes things easier both internally and on calls with customers.
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Emil Petersen
CEO and Co-founder
The replays are definitely a game-changer in this industry. It means that everyone is working with the exact same information all the time.
Lee Oldham
Platform Support Manager
Ever since we started using Fullview, we mention it to every SaaS company we meet.
Emilien Poten
CTO
The replays and the cobrowsing were a huge feature for me. We have seen Intercom threads be solved 25% to 30% faster after installing Fullview.
Greg Leizerowicz
CTO
Our process is more seamless after installing Fullview. It’s easier to escalate the issues that can’t be resolved via chat or email and resolve them quickly with cobrowsing.
Kenneth Svenningsen
COO
Fullview has also helped us replicate bugs and understand how we can improve our user journey.
Johnathan Bell
CEO and Co-Founder
What are session replays?
Detailed user journeys
Gain instant context for faster troubleshooting and efficient problem-solving.
Session replays provide real-time insights, enabling faster troubleshooting and a comprehensive understanding of the entire user journey.
See problems in context
Auto-record user sessions in your web app to see user behaviour, signs of frustration, bugs, and other product and UX/UI issues in context.
Privacy-friendly & lightweight
Record and analyze user sessions in your product without compromising GDPR and privacy. Customize what you choose to record. Fully encrypted.
Powerful filters
Filter user sessions by activity, page visits, frustration signals, console errors, and more to find moments of interest faster.
Better technical insights
Easily access console data from individual user sessions to debug faster with your developers.
Escalate tickets
Review a user’s latest sessions in your app when a support ticket comes in and escalate to a cobrowsing call to solve issues faster.
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See exactly what happened
with Fullview Session Replays
Identify friction points and understand issues in seconds.
Follow the user journey, both visually and under the hood
Spot sessions containing errors and jump straight to them
You’re in good company
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What our customers say about Fullview
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
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The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Bridging support and development teams for quicker issue resolution and enhanced customer satisfaction.
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Fullview is backed by CEOs and support execs from world-class companies
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."
Jeppe Rindom, CEO & Founder, Pleo
Understand issues and user journeys
Stop asking questions and start seeing things for yourself. Automatically recreate every single user session to better understand pain points and optimize customer experiences.
No sampling, all sessions are recorded
See both historical and ongoing sessions
Jump to pre-detected events
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Watch specific user sessions in real-time
Unlike traditional session replay tools, with Fullview you can easily see how each specific customer interacts with your product. The best part? It works in real-time.
See sessions directly in support chats or tickets
Filter by user or organization
See what your customers see
Jump straight to issues and replicate bugs easily
Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.
See bugs in context
Save time understanding what happened
View console logs
Simplify your support workflow mess with our all-in-one solution
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Integrate with existing tools
Cobrowse and replay user activity right from your helpdesk and ticketing software
Stay organized with labels and custom views
Create custom views for filters you use often and review the highest-priority issues in seconds.
Filter by user, errors, event and more
Apply custom labels to sessions
Create custom views
Privacy focused
Stay compliant. Sensitive information is redacted at source, meaning it never reaches our servers, and you have full control over what's visible and what's censored in Fullview Replays.
Customizable privacy settings
All data stored in the E.U. or US
GDPR compliant
Why choose Fullview for session replays?
What sets us apart.
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Other session replay solutions
Built around customer identity
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Access to console logs
Some providers
100% GDPR compliant
Customizable privacy settings
Some providers
Supports mobile apps
Some providers
View customer sessions from support software via integration
Cobrowsing
Free plan
Some providers
Record all users — no sampling
Some providers
Rage click detection
Some providers
FAQ
What are Session Replays?
Fullview Session Replays lets product and customer support teams auto-record all user sessions in their app so they can watch the recordings (both live and historical) to see bugs, user behavior, frustration signals, and other product issues in context. You can see and understand the entire user journey in your app, diagnose bugs faster, deploy the right fixes, and more deeply understand product and customer issues with quantitative and qualitative data. Fullview has powerful filtering and segmentation capabilities, so you can tag, sort, and identify replays of interest in seconds.
How to replay a user session in Fullview?
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
Are Session Replays GDPR compliant?
Fullview Session Replays is completely safe and GDPR compliant. All our data is stored on EU servers in Germany (with the option to store data on US servers if you require that). Sensitive data is automatically blurred out during replays, and we give you further options to customize what customer data you want to capture and what you want to censor. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.
How much does Fullview Session Replays cost?
Fullview has both free and paid versions of our session replays plan. The free version includes up to 1000 replays a month and 1 integration. Our pro plan starts at $71 a month for 10,000 sessions and includes unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.
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