FULLVIEW REPLAYS

Playback customer issues with one click.

Use Fullview Replays to watch past user sessions, see bugs in context, and quickly understand issues.

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Lower time to resolution

Jump straight to where issues occurred and watch what happened to understand customers' problems and support them faster.

Destroy silos

Bridge the gap between product and support teams. Give developers full context to bugs and user issues for troubleshooting.

Faster troubleshooting

Get instant context and save hours of manual work. No more screenshots or tedious paragraphs from customers.

Understand issues and user journeys.

Automatically recreate every single user session to better understand pain points and optimize customer experiences. Quickly understand the issues your users are facing when they reach out to your support team.

  • Privacy & GDPR friendly

  • Automatic video-like recreation of user sessions

  • Instant context for support agents and developers

Enhance replays

Rage clicks

Identify friction points and understand what happened

Navigation steps

Follow the user journey, both visually and under the hood

Console errors

Spot sessions containing errors and jump to those faster

Watch specific user sessions in real-time.

Unlike traditional session replay tools, with Fullview  you can see how each specific customer interacts with your product. The best part? It works in real-time. Just navigate to your customer’s page to see all their sessions and issue data.

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  • All your users on your Fullview dashboard

  • Watch individual user sessions for full context

  • Integration with support chat and developer ticketing tools

“When we started, we were only looking for a better way to show users around our app, but Fullview has also helped us replicate bugs and understand how we can improve our user journey.”

Johnathan Bell

CEO and Co-Founder

Jump straight to issues and replicate bugs easily.

Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.

Replicate bugs easily, without having to rely on manual bug reports.

  • See bugs in context

  • Recreate bugs without manual reports

  • Deploy proactive fixes

Additional context at your fingertips with Fullview Console.

See the users journey, network logs and device info. Easily filter for errors, warnings and logs, depending on your customer's issue.

  • Console information for the entire session

  • See user journey, network and device information

  • Filters for errors, warnings and logs

“You can really tell that providing a great customer experience runs in this company's DNA.”

Josefin Månsson

Head of Support

Share replays with developers in seconds

Set a time stamp and share session recordings with your team for investigation. No more bug reports, all the data is there.

  • Share sessions with one click

  • Set time stamps

  • Shared sessions do not expire

Privacy-focused.

Step up your privacy and GDPR compliance with Fullview. We automatically blur sensitive info with customizable controls for what information to hide  during Fullview Replays.

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  • Customizable controls

  • All data stored in the E.U.

  • GDPR compliant and ISO 27001 ready

Never miss a beat.

Watch automatic recordings of user sessions for support context and product analytics. Never ask your customer to explain issues again, simply watch session recordings retroactively. Available soon.

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Instant context

Supporting users without the right context is challenging. Understand a user’s issues before you call by reviewing previous sessions, all collected in one place. Plus, developers now have full insight for debugging.

  • Full context

  • Session replays

  • Better insight

Privacy-focused

We take data privacy and security seriously at Fullview. Your users have complete control over the data they choose to share and you can further customize controls on what information to blur out during session replays.

  • Customizable controls

  • GDPR Compliant

One-stop shop

With Fullview, your support and development teams have access to an end-to-end customer support solution, making it easier to coordinate, identify bugs and fix problems.

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  • End-to-end platform

  • Easy collaboration across support and development

  • Cobrowsing

No downloads

End-to-end customer support to halve resolution time on one platform. Fullview houses everything you need to resolve customer support tickets, without you or your user having to leave your app.

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  • End-to-end support 

  • One platform

  • No downloads