AI CHATBOT FOR CUSTOMER SERVICE
Create an AI Chatbot that can do more
Build your own AI support agents
Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.
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Solve any user issue conversationally
Fullview AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
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Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
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Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
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Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
industry leaders like
Build your own AI support agents
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Spot trends and knowledge gaps
industry leaders like
Let human agents jump in when needed
industry leaders like
More than just a
Chatbot
Tell the customer
Fullview can read your knowledge base, as well as understand your product, making it the best chatbot for answering questions about your product.
Show the customer
Allow our AI agent to create drawings and annotations for every single scenario in your application to visually guide users step-by-step on their screen. No manual creation or maintenance needed.
Go beyond chatbots.
Create AI concierge experiences
Why generic chatbots fail
Traditional AI Chatbots only summarize your help articles and give that as an answer, lacking any greater context and knowledge of what is actually happening in your product
Fullview is accurate, and context-aware
Fullview not only understands your knowledge base, but it also knows your product in and out. Fullview can see the users screen, so it can guide your users visually for any task they wish to do.
Full overview & control of AI interactions.
Our AI Library gives you organised topical overview of every interaction and allows you to modify specific behaviour. You stay in control while allowing AI to scale personalized support experiences.
FAQs
How does Fullview AI for customer service work?
Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.
How can Fullview's AI customer service improve resolution rates and decrease churn?
By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.