How does Fullview's AI customer service chatbot work?

Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.

What is an AI customer service chatbot?

An AI customer service chatbot handles customer questions automatically without human involvement. It's a smart support assistant that pulls answers from your knowledge base and helps customers 24/7. Good AI chatbots for customer service understand what people are actually asking, handle multi-turn conversations, and escalate tricky issues to your human team when needed.

How can Fullview's AI customer service improve resolution rates and decrease churn?

By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.

How do AI chatbots for support work?

AI support chatbots analyze incoming questions, figure out what customers need, and retrieve the right answer from your help docs or knowledge base. Advanced AI customer service chatbots can also see what's on the user's screen and show them exactly where to click. When something's too complex, the support chatbot hands it off to a human agent with full context already included.

Can AI customer support chatbots handle complex software questions?

Most AI customer service chatbots struggle with this because they only provide text answers. When someone asks 'where do I find this button?' a paragraph of instructions doesn't help much. Visual AI support chatbots can actually see what users are looking at and guide them through workflows step by step, which makes them far more effective for product questions.

How much do AI customer service chatbots cost?

It depends on your needs. Basic AI chatbots for support start around $50 to $100 monthly. Mid-tier customer support chatbots with helpdesk integrations run $200 to $800. Enterprise AI customer service chatbots with visual guidance and advanced features cost $1,000 to $3,000+ per month. Fullview uses usage-based pricing starting at $96/month for 200 conversations with a 14-day free trial.

AI CHATBOT FOR CUSTOMER SERVICE

AI Customer Service Chatbot with Visual Guidance

The AI chatbot for support teams that not only answers questions but shows users exactly how to solve problems in your product.

The AI Chatbot that can actually support users

Trusted by AI-Forward Companies

How Fullview is different

Not just another Chatbot

Meet Fullview’s AI agent! Your customer’s personal guide inside your app, email and chat. It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.

Real time resolution plans

Fullview AI generates and executes highly contextual resolution plans

Custom Policies & SOPs

Set standard operating procedures, custom policies
and coach the AI to perform as desired.

Intelligent, Natural Conversations

Understands complex questions, breaks them into steps, and asks clarifying questions when needed.

Seamless Escalation

Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.

Executing Actions

Fullview AI connects to critical business tools
to execute actions via API and MCP.

Build your own AI support agents

Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.

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Solve any user issue conversationally

Fullview AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.

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Don't just tell, show

Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.

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Spot trends and knowledge gaps

Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.

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Let human agents jump in when needed

Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.

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