How-to guidance from your help center
Customer-facing
Visual
Capabilities
Visual
Problem
Most incoming tickets are "how do I..." questions where the answer already exists in thehelp center. But customers can't find the right article, or the article doesn't match what they see onscreen. Agents end up copying from the knowledge base and rewording it for each customer.
How fullview Solves it
1
Customer
Asks a how-to question via chat
2
Fullview AI
Finds the right answer from your knowledge base
3
Fullview AI
Gives a clear, conversational answer with the key steps
4
Fullview AI
Offers to show the customer how to do it on their screen
5
Customer
Follows the on-screen instructions and completes the task
Result
Common how-to questions resolve in a single exchange. Agents don't get pulled intorepetitive lookups. Customers get answers instantly, around the clock.
How fullview Solves it