Feature requests

Customer-facing

Team-facing

Capabilities

Backend execution

Integrations

Zendesk

Intercom

Problem

Customers submit feature requests through support tickets, but they often get lost. Agentsacknowledge the request and close the ticket, but there's no structured way to track which featuresare being requested most. Product teams miss signals because the feedback is scattered acrosstickets.

How fullview Solves it

Customer

Submits a feature request via chat or email

Fullview AI

Acknowledges the request and checks if it's already on the roadmap or has beenrequested before

Fullview AI

Provides a helpful response (confirms it's planned, offers a workaround, or logs itas a new request)

Fullview Executes action

Tags and categorizes the request in your ticketing system for productteam review

Result

Feature requests are captured, deduplicated, and visible to the product team. Customers getuseful responses instead of generic "we'll pass it along" replies.

How fullview Solves it

It would be great if we could schedule reports to be emailed weekly instead of pullingthem manually.

That's a great suggestion. Scheduled report delivery is actually on our roadmap for Q2.I've logged your request so the product team can see the demand. In the meantime, you can set up a
Zapier workflow to automate the export. Would you like help setting that up?

Good to know it's planned. I'll wait for the native feature. Thanks.