Upgrade and pricing questions

Customer-facing

Billing & Payments

Problem

Customers ask about pricing tiers, feature differences between plans, what they'd get byupgrading, and how much it would cost. These questions don't require backend actions, but theycome in frequently and agents often need to look up plan details before responding.

How fullview Solves it

Customer

Asks about pricing, plan features, or upgrade options

Fullview AI

Pulls the relevant plan comparison and pricing information from your knowledgebase

Fullview AI

Gives a clear, tailored answer based on what the customer is asking about

Fullview AI

Offers to connect with sales or process an upgrade if the customer wants to moveforward

Result

Pricing questions answered instantly without pulling agents into repetitive plan comparisons.

How fullview Solves it

What's the difference between the Growth and Enterprise plans?

The main differences are: Growth includes up to 25 users and standard integrations.Enterprise adds unlimited users, SSO, a dedicated account manager, and custom SLAs. Enterprise alsoincludes priority support and advanced analytics. Would you like me to connect you with our salesteam for Enterprise pricing?

Not yet, just exploring. Thanks for the breakdown.