Cobrowse and watch session replays directly in Salesforce 🙌 Read about our latest integration
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FULLVIEW COBROWSE
Transform the in-branch customer experience for a digital world.
Guide online customers with cobrowsing and collaborative screen control through loans, investments, and other digital financial services. Credit unions, banks and pension funds can now increase digital customer satisfaction and agent productivity with Fullview.
Loved by customer support teams across the globe.
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10-minute implementation
Implementing Fullview is as easy as copying a few lines of code into your app.
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100% compliance
All our data is stored on EU or USÂ servers depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.
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Improve customer outcomes
Speed up time-to-resolution, improve CSAT scores, and create personalized support experiences.
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Simplify your digital customer experience
Improve customer support for your online customers and transactions, whether for loan applications, online banking, pension accounts or other financial services. Enhance your existing digital environment with in-app screen control and cobrowsing.
- Instant cobrowsing, screen control and annotations
- No downloads or link sharing needed
- Console logs for easy troubleshooting
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Improve remote client advisory
Fullview let’s you create a smoother remote customer advisory experience. Remotely guide customers through proposals and account options, as if you were sitting right next to them.
- In-App audio and video calling
- Faster problem solving with cobrowsing and screen sharing
- Screen control without downloads
World class agent experience
Save your support agents valuable time and costs while improving quality of customer care. Skip unnecessary from back and forth, by providing instant context to customer problems with session recordings, and live cobrowsing for screen sharing, highlighting and control.
- See past and present customer screen activity
- Record user sessions if needed for future reference
- Save costly support agent hours
Hear from our customers
Support and product teams have spotted user trends, increased customer satisfaction, guided users to solutions, identified bugs, and deployed the right product fixes to create next-level customer experiences with Fullview.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Why choose Fullview for cobrowsing?
Fullview
Other cobrowsing solutions
Remote desktop solutions
No downloads
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Often storing data outside of the E.U.
Some providers
Often storing data outside of the E.U.
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No link sharing
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Limited to own app
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Access to console logs
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Often storing data outside of the E.U.
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Synced to customer-base
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Session replays
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Customizable privacy settings
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Supports mobile apps
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Start call from support software via integration
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Option to record calls
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GDPR compliance
Often storing data outside of the E.U.
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Most common questions
Does Fullview work with mobile apps and desktop apps?
Currently Fullview supports web apps only.
Does Fullview impact page load on my application?
Fullview is built to be incredibly lightweight, resulting in a basically unnoticeable impact on load times.
Does Fullview support iframe and HTML canvas?
We do support HTML Canvas. Fullview can capture the content of same-origin<iframe> without any additional configurations. Fullview can also capture cross-origin<iframe> as long as the CSPs of the iframe’s origin is set to allow external resources to access it.
Does Fullview support both Single Page Applications and Multi Page Applications?
Yes, Fullview SDK supports both SPAs and MPAs.
Is it a no-code installation?
Yes. You can install Fullview without having to make changes to your app’s codebase. You can use Google Tag Manager or any other tools that allow you to paste a script in the header of your web app.
How do I install Fullview for my organization?
Installing Fullview often takes less than 10 minutes. It can be done by adding our script to your web app and performing a simple API integration to identify your users.
Are there any downloads involved?
No, neither you nor your customers have to download anything. Fullview is completely cloud-based.