FULLVIEW COBROWSE

Cobrowsing for faster customer support

Cobrowse with your customers, take control of their screen, and guide them to solve problems faster.

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Fullview - Cobrowsing & Session Replays For Faster Customer Support | Product Hunt

Loved by customer support teams across the globe.

Tabit
CheckrPay
Raseyel
Startle
ChurchDesk
Autoprotect
LicenceOne
HopSkip
Subit
Tabit
CheckrPay
Raseyel
Startle
ChurchDesk
Autoprotect
LicenceOne
HopSkip
Subit
Tabit
CheckrPay
Raseyel
Startle
ChurchDesk
Autoprotect
LicenceOne
HopSkip
Subit
Tabit
CheckrPay
Raseyel
Startle
ChurchDesk
Autoprotect
LicenceOne
HopSkip
Subit

What is cobrowsing?

Cobrowsing, or collaborative browsing, enables two or more users to interact with the same web content or screen simultaneously during a video call or online session.

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Browser-based, no downloads

Enable cobrowsing in your app with just a few lines of code, eliminating the hassle of sending Zoom links or scheduling meetings. Cobrowse on all major browsers, including Chrome, Safari, Firefox and Edge.

Easy setup

Enable cobrowsing directly within your app with just a few lines of code, eliminating the hassle of sending Zoom links or scheduling meetings.

Initiate sessions effortlessly

Start cobrowsing sessions by sharing a unique session ID or URL, or simply initiate one directly from your web app with Fullview.

Join with a click

Participants easily join the session by clicking the provided URL or 'Accept Call' pop-up in your web app, making it a breeze to get everyone on board.

Stay in sync

Fullview's cobrowsing platform ensures everyone sees the same web page or app interface in real-time, guaranteeing a synchronized experience.

Interactive collaboration

Collaborate effectively by taking turns navigating and interacting with web content, with changes instantly reflected on all participants' screens.

Enhanced features

Enjoy additional features like live chat, audio/video communication, annotation tools, and screen highlighting with Fullview's cobrowsing solution.

Seamless closure

When the session is complete, easily terminate the connection, allowing users to continue browsing independently.

How does cobrowsing work?

Click through the tabs below to see exactly what you can do on a Fullview cobrowsing call — from initiating an in-app call to remotely controlling someone’s screen to viewing console logs for easier troubleshooting, cobrowsing makes the support process faster, easier, and more collaborative. 

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Hear from our customers

Support and product teams have spotted user trends, increased customer satisfaction, guided users to solutions, identified bugs, and deployed the right product fixes to create next-level customer experiences with Fullview.

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

What can you do during a cobrowsing session?

Start a cobrowsing call instantly and take control of a user's screen. Use an independent cursor, screen control functionalities, annotation tools, chat, and video/audio calling to resolve customer support issues faster.

Browse a website or web app together in real-time

See what the other person is seeing

Control an independent cursor

Use annotation tools to highlight or draw on screen

Screen control, click buttons, and navigate 

Fill fields and submit forms together

Create collaboratively, for example, presentations or designs

Features of cobrowsing 

Cobrowsing allows you to collaborate with team members and customers without the hassle of downloads, Zoom links or scheduling meetings.

In-app calling 

Browser-based

No downloads 

Remote screen control

Annotation tools 

Video, audio and text chat 

Console logs for easy troubleshooting

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What does cobrowsing look like?

Your agents and customers will see slightly different things during a cobrowsing call. Both agents and customers will see the video and audio calling panel, the chat box, and two cursors. In addition to that, agents will see console logs displaying the user journey and any errors encountered by the user during the session.

Agent view

See exactly what your user does in your app and take control of their screen in one click to troubleshoot effortlessly and solve problems quickly.

  • Independent cursor  
  • Annotation tools  
  • Audio and video controls
  • Chat box
  • Console errors & warnings
  • User steps
  • Network, device & browser info 

Customer view

Your users will enjoy a seamless cobrowsing experience and faster issue resolution without the need for any downloads.

  • Independent cursor  
  • Annotation tools  
  • Audio and video controls
  • Chat box
  • Console errors & warnings
  • User steps
  • Network, device & browser info 

Features

Cobrowsing benefits 

No downloads

Implementing Fullview is as easy as copying a few lines of code into your app. Your end users do not need to download anything.

100% compliance

All our data is stored on EU or US servers, depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.

Improve efficiency & decrease costs

Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.

Increase customer satisfaction

Reduce user frustration or avoid it altogether by solving challenging issues for them with remote screen control.

Influence customer loyalty

Create personalized support experiences at scale and build relationships with your customers to increase loyalty and retention.

Improve FCR rates

Because cobrowsing makes it easy to solve customer support issues in a single browsing session with your user, your first contact resolution rate is about to get a major boost.

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Cobrowsing vs Screen Sharing

Cobrowsing is real-time shared web browsing, often for collaboration, remote assistance and more, while screen sharing shares a user's entire desktop or specific apps. Cobrowsing is safer, more collaborative and more interactive than screen sharing.

Features

Video call

Chat

Share screen

Share entire desktop

Browse at the same time

Both parties can click on elements

Both parties can submit forms

Draw on user’s screen

Automatically hide sensitive data

Lightweight

Cobrowsing

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Screen Share

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Is cobrowsing safe?

Unlike traditional remote access and screen sharing, cobrowsing is by far the safest choice when looking for collaboration tools in customer support. 

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Enterprise Grade Infrastructure

All of Fullview’s data is securely stored with Amazon Web Services which is fully automated and monitored by continuous functional tests to detect any sort of downtime.

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GDPR compliant

We’re GDPR compliant and offer a data processing agreement (DPA) for our European customers. All data is stored in AWS Europe (Frankfurt) eu-central-1 datacenter.

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User & Passwords Policies

All user data is stored using Amazon Cognito. Amazon Cognito provides authentication, authorization, and user management for web and mobile apps. Data within Amazon Cognito is encrypted at rest in accordance with industry standards. Amazon Cognito is compliant with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible.

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Application Security

Our SSL connection encryption maintains an A+ grade from Amazon Web Services.

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Backup procedure

For backup purposes Amazon has a dedicated service called AWS Backup. See more info here.

Cobrowsing use cases 

Customer service

Solve support tickets with remote screen control and get to resolution faster.

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Product development

Demo new features and get user feedback instantly.

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Customer experience

Create next-level digital experiences with users and connect on a human level.

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Team collaboration

Create presentations, go through PDFs, and collaborate with your distributed workforce.

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Sales

Give next-level product demos, go through contracts, and assist users through the buying process.

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Onboarding

Ensure customer success from the get-go with one-on-one onboarding experiences.

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Claims

Make the claims process smoother for agents and clients.

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Industries that use cobrowsing

SaaS

Financial services 

Insurance 

Government agencies 

Hospitality and travel 

Call centers

Why choose Fullview cobrowsing?

Experience best-in-class cobrowsing that you can initiate straight from your app with one click. Provide remote assistance to your users, take control of their screens, and solve tricky customer support issues in half the time.

Instant

No links. Cobrowse with users directly within your product.

Privacy

You choose what to see and what to hide.

Console

See events and user journeys during live calls.

Provide a customized experience.

Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.

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  • "Wow" your customers

  • Faster problem solving

  • Screen control when needed

Get instant context with console logs and replays

Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors, and events.

  • See device, network and system information

  • Filter by errors, warnings, and events

  • Available both inside and outside of calls

GDPR compliant.
Privacy focused.

Only see what you need to see.
Sensitive information is automatically censored, and you have full control over your privacy settings.

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  • Customizable censoring of sensitive information

  • Fully GDPR compliant

  • All data stored in the EU or US depending on your needs.

Integrate with the tools you already use

Cobrowse and replay user activity right from your helpdesk and ticketing software

Why choose Fullview for cobrowsing?

See how Fullview stacks up with other remote access and cobrowsing solutions. Reliable, affordable and secure.

No downloads

No link sharing

Limited to own app

Access to console logs

Synced to customer-base

Session replays

Customizable privacy settings

Supports mobile apps

Start call from support software via integration

Option to record calls

GDPR compliance

Fullview

No downloads

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No link sharing

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No link sharing

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Access to console logs

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Synced to customer-base

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Synced to customer-base

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Customizable privacy settings

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Supports mobile apps

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Start call from support software via integration

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Option to record calls

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Option to record calls

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Other cobrowsing solutions

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Some providers

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Often storing data outside of the E.U.

Remote desktop solutions

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Some providers

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Most common questions

What is Fullview Cobrowsing? 

Fullview Cobrowsing lets customer support agents initiate in-app calls with users who are online. Once the user accepts, the agent can request screen control to solve customer issues that are hard to resolve over chat, the phone, or email. Fullview Cobrowsing includes video and audio conferencing, annotation tools, and an in-call chat feature. Console information (like user steps, errors, warnings, frustration signals, device, network information, and page visits) is visible to the agent in a side panel during the call so they can see exactly what is happening on the user’s side for easier troubleshooting.

How to implement Fullview Cobrowsing? 

In order to implement Fullview Cobrowsing, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, you will be able to see whether your users are offline, idle, or online, start a cobrowsing call with them, and view any recordings of user sessions in your app. Installing Fullview takes no more than 10 minutes and can also be done using tools like Google Tag Manager to make it even easier. 

Is Fullview Cobrowsing safe? 

Fullview Cobrowsing is completely safe and GDPR compliant. All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out during calls, and we give you further options to customize what customer data you want to capture and what you want to censor during a cobrowsing call. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.

How much does Fullview Cobrowsing cost? 

Fullview has both free and paid versions of cobrowsing plans. The free version includes 4 cobrowsing calls per seat per month. Our pro plan starts at $39 per seat per month and includes access to unlimited cobrowsing calls and unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page. 

Supercharge customer support

Discover customer and product issues with instant replays, in-app cobrowsing, and console logs.

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