Cobrowse and watch session replays directly in Salesforce 🙌 Read about our latest integration
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FULLVIEW COBROWSE
Cobrowsing for faster customer support
Cobrowse with your customers, take control of their screen, and guide them to solve problems faster.
Loved by customer support teams across the globe.
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What is cobrowsing?
Cobrowsing, or collaborative browsing, enables two or more users to interact with the same web content or screen simultaneously during a video call or online session.
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Browser-based, no downloads
Enable cobrowsing in your app with just a few lines of code, eliminating the hassle of sending Zoom links or scheduling meetings. Cobrowse on all major browsers, including Chrome, Safari, Firefox and Edge.
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Easy setup
Enable cobrowsing directly within your app with just a few lines of code, eliminating the hassle of sending Zoom links or scheduling meetings.
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Initiate sessions effortlessly
Start cobrowsing sessions by sharing a unique session ID or URL, or simply initiate one directly from your web app with Fullview.
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Join with a click
Participants easily join the session by clicking the provided URL or 'Accept Call' pop-up in your web app, making it a breeze to get everyone on board.
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Stay in sync
Fullview's cobrowsing platform ensures everyone sees the same web page or app interface in real-time, guaranteeing a synchronized experience.
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Interactive collaboration
Collaborate effectively by taking turns navigating and interacting with web content, with changes instantly reflected on all participants' screens.
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Enhanced features
Enjoy additional features like live chat, audio/video communication, annotation tools, and screen highlighting with Fullview's cobrowsing solution.
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Seamless closure
When the session is complete, easily terminate the connection, allowing users to continue browsing independently.
How does cobrowsing work?
Click through the tabs below to see exactly what you can do on a Fullview cobrowsing call — from initiating an in-app call to remotely controlling someone’s screen to viewing console logs for easier troubleshooting, cobrowsing makes the support process faster, easier, and more collaborative.
One-click cobrowsing
Unlike other cobrowsing tools, Fullview can be initiated with just 1 click to see your customers' screens. No downloads, links, or codes are needed.
Remote screen control
Hands-on support at a distance. Once you’re on a cobrowsing call with a user, you can request screen control, and use an independent cursor and annotation tools to interact with your user’s screen.
Full context for troubleshooting
No need to ask users to explain issues. See all relevant console information — including customer steps, console logs, errors, page visits, rage clicks, device info, and more — in a side panel in your call.
Session replays
Automatically record all user activity in your app to playback issues when customers request support and see what actions they took leading up to their support requests. Lightweight and privacy-friendly.
Hear from our customers
Support and product teams have spotted user trends, increased customer satisfaction, guided users to solutions, identified bugs, and deployed the right product fixes to create next-level customer experiences with Fullview.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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What can you do during a cobrowsing session?
Start a cobrowsing call instantly and take control of a user's screen. Use an independent cursor, screen control functionalities, annotation tools, chat, and video/audio calling to resolve customer support issues faster.
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Browse a website or web app together in real-time
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See what the other person is seeing
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Control an independent cursor
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Use annotation tools to highlight or draw on screen
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Screen control, click buttons, and navigate
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Fill fields and submit forms together
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Create collaboratively, for example, presentations or designs
Features of cobrowsing
Cobrowsing allows you to collaborate with team members and customers without the hassle of downloads, Zoom links or scheduling meetings.
In-app calling
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Browser-based
No downloads
Remote screen control
Annotation tools
Video, audio and text chat
Console logs for easy troubleshooting
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What does cobrowsing look like?
Your agents and customers will see slightly different things during a cobrowsing call. Both agents and customers will see the video and audio calling panel, the chat box, and two cursors. In addition to that, agents will see console logs displaying the user journey and any errors encountered by the user during the session.
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Agent view
See exactly what your user does in your app and take control of their screen in one click to troubleshoot effortlessly and solve problems quickly.
- Independent cursor
- Annotation tools
- Audio and video controls
- Chat box
- Console errors & warnings
- User steps
- Network, device & browser info
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Customer view
Your users will enjoy a seamless cobrowsing experience and faster issue resolution without the need for any downloads.
- Independent cursor
- Annotation tools
- Audio and video controls
- Chat box
- Console errors & warnings
- User steps
- Network, device & browser info
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Features
Cobrowsing benefits
No downloads
Implementing Fullview is as easy as copying a few lines of code into your app. Your end users do not need to download anything.
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100% compliance
All our data is stored on EU or US servers, depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.
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Improve efficiency & decrease costs
Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.
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Increase customer satisfaction
Reduce user frustration or avoid it altogether by solving challenging issues for them with remote screen control.
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Influence customer loyalty
Create personalized support experiences at scale and build relationships with your customers to increase loyalty and retention.
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Improve FCR rates
Because cobrowsing makes it easy to solve customer support issues in a single browsing session with your user, your first contact resolution rate is about to get a major boost.
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Cobrowsing vs Screen Sharing
Cobrowsing is real-time shared web browsing, often for collaboration, remote assistance and more, while screen sharing shares a user's entire desktop or specific apps. Cobrowsing is safer, more collaborative and more interactive than screen sharing.
Features
Video call
Chat
Share screen
Share entire desktop
Browse at the same time
Both parties can click on elements
Both parties can submit forms
Draw on user’s screen
Automatically hide sensitive data
Lightweight
Cobrowsing
Screen Share
Is cobrowsing safe?
Unlike traditional remote access and screen sharing, cobrowsing is by far the safest choice when looking for collaboration tools in customer support.
Enterprise Grade Infrastructure
All of Fullview’s data is securely stored with Amazon Web Services which is fully automated and monitored by continuous functional tests to detect any sort of downtime.
GDPR compliant
We’re GDPR compliant and offer a data processing agreement (DPA) for our European customers. All data is stored in AWS Europe (Frankfurt) eu-central-1 datacenter.
User & Passwords Policies
All user data is stored using Amazon Cognito. Amazon Cognito provides authentication, authorization, and user management for web and mobile apps. Data within Amazon Cognito is encrypted at rest in accordance with industry standards. Amazon Cognito is compliant with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible.
Application Security
Our SSL connection encryption maintains an A+ grade from Amazon Web Services.
Backup procedure
For backup purposes Amazon has a dedicated service called AWS Backup. See more info here.
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Customer service
Solve support tickets with remote screen control and get to resolution faster.
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Customer experience
Create next-level digital experiences with users and connect on a human level.
Team collaboration
Create presentations, go through PDFs, and collaborate with your distributed workforce.
Sales
Give next-level product demos, go through contracts, and assist users through the buying process.
Industries that use cobrowsing
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SaaS
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Financial services
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Insurance
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Government agencies
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Hospitality and travel
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Call centers
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Why choose Fullview cobrowsing?
Experience best-in-class cobrowsing that you can initiate straight from your app with one click. Provide remote assistance to your users, take control of their screens, and solve tricky customer support issues in half the time.
Instant
No links. Cobrowse with users directly within your product.
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Privacy
You choose what to see and what to hide.
Console
See events and user journeys during live calls.
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Provide a customized experience.
Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.
"Wow" your customers
Faster problem solving
Screen control when needed
Get instant context with console logs and replays
Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors, and events.
See device, network and system information
Filter by errors, warnings, and events
Available both inside and outside of calls
GDPR compliant.
Privacy focused.
Only see what you need to see.
Sensitive information is automatically censored, and you have full control over your privacy settings.
Customizable censoring of sensitive information
Fully GDPR compliant
All data stored in the EU or US depending on your needs.
Integrate with the tools you already use
Cobrowse and replay user activity right from your helpdesk and ticketing software
Why choose Fullview for cobrowsing?
See how Fullview stacks up with other remote access and cobrowsing solutions. Reliable, affordable and secure.
No downloads
No link sharing
Limited to own app
Access to console logs
Synced to customer-base
Session replays
Customizable privacy settings
Supports mobile apps
Start call from support software via integration
Option to record calls
GDPR compliance
Fullview
No downloads
No link sharing
No link sharing
Access to console logs
Synced to customer-base
Synced to customer-base
Customizable privacy settings
Supports mobile apps
Start call from support software via integration
Option to record calls
Option to record calls
Other cobrowsing solutions
Some providers
Some providers
Some providers
Some providers
Some providers
Often storing data outside of the E.U.
Remote desktop solutions
Some providers
Some providers
Most common questions
What is Fullview Cobrowsing?
Fullview Cobrowsing lets customer support agents initiate in-app calls with users who are online. Once the user accepts, the agent can request screen control to solve customer issues that are hard to resolve over chat, the phone, or email. Fullview Cobrowsing includes video and audio conferencing, annotation tools, and an in-call chat feature. Console information (like user steps, errors, warnings, frustration signals, device, network information, and page visits) is visible to the agent in a side panel during the call so they can see exactly what is happening on the user’s side for easier troubleshooting.
How to implement Fullview Cobrowsing?
In order to implement Fullview Cobrowsing, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, you will be able to see whether your users are offline, idle, or online, start a cobrowsing call with them, and view any recordings of user sessions in your app. Installing Fullview takes no more than 10 minutes and can also be done using tools like Google Tag Manager to make it even easier.
Is Fullview Cobrowsing safe?
Fullview Cobrowsing is completely safe and GDPR compliant. All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out during calls, and we give you further options to customize what customer data you want to capture and what you want to censor during a cobrowsing call. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.
How much does Fullview Cobrowsing cost?
Fullview has both free and paid versions of cobrowsing plans. The free version includes 4 cobrowsing calls per seat per month. Our pro plan starts at $39 per seat per month and includes access to unlimited cobrowsing calls and unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.
Supercharge customer support
Discover customer and product issues with instant replays, in-app cobrowsing, and console logs.
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