Real-time Assistance
Cobrowsing allows support & sales agents to provide immediate, hands-on help by seeing exactly what the customer sees.
Enhanced Customer Experience
Visually guide customers through processes and troubleshooting steps. Reduce confusion and frustration, leading to higher customer satisfaction.
Privacy and Security
Choose what to show and hide with customizable data masking options. Ensuring customer privacy and data security while providing effective support.
Cobrowse seamlessly on all major browsers, including Chrome, Safari and Firefox.
Enable cobrowsing directly within your app with just a few lines of code. Guide users live in your websites, web app, or other digital properties.
Unlike other tools, Fullview's cobrowsing can be initiated by support agents with just one click. No confusing meeting codes or links to slow you down or confuse customers.
With Fullview, your customers can send you a cobrowsing request when they need help. All requests will be sent to a queue on your Fullview dashboard, from where you can easily initiate a session.
Fullview's cobrowsing sessions are automatically recorded so you can watch back past sessions for context, reproducing issues or training new staff members.
Fullview's cobrowsing sessions also record technical console and network data from your customer's browser so you can look under the hood, and understand technical issues faster too. Easily send to developers after live sessions.
Independent cursor
Annotation tools
Audio & video controls
Chat box
Both users and agents will enjoy a seamless cobrowsing experience and faster issue resolution without the need for any downloads with Fullview Cobrowse.
Console errors & warnings
User steps
Network, device & browser info
In addition, agents can see exactly what users do in their app while on a cobrowsing call to troubleshoot easily and quickly.
From drawing and highlighting on screen to taking screen control, here is what you can do during a collaborative cobrowsing call.
Screen control and screen sharing
Use annotation tools to highlight or draw on screen
Click buttons and navigate
Fill fields and submit forms together
Screen share on 3rd party content and websites
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Cobrowse, screen share and interact with your users' screens for real-time collaboration and problem-solving.
Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors and events.
Fullview protects sensitive customer data with customizable data masking and strong encryption standards. Fullview is 100% GDPR compliant.
Empower your users to request help exactly when they need it. With Fullview, they can send your support team a request when they want you to hop on a call with them.
Cobrowse and replay user activity right from your helpdesk and ticketing software
What our customers say about Fullview
Fullview is loved by customer support teams across the globe
Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.
Reduce user frustration or avoid it altogether by solving challenging issues for them with remote screen control. Create personalized experiences at scale to improve retention.
Cobrowsing makes it easy to solve customer support issues in a single browsing session, so your first contact resolution rate and average handle times are about to get a major boost.
Improve CSAT
Reduce customer effort
Boost customer loyalty
Increase online conversions
Reduce average handle time
Exceed customer expectations
Cobrowsing is used by call centers, SaaS companies, financial services, government agencies, insurance companies and more.
Fullview Cobrowsing lets customer support agents initiate in-app calls with users who are online. Once the user accepts, the agent can request screen control to solve customer issues that are hard to resolve over chat, the phone, or email. Fullview Cobrowsing includes video and audio conferencing, annotation tools, and an in-call chat feature. Console information (like user steps, errors, warnings, frustration signals, device, network information, and page visits) is visible to the agent in a side panel during the call so they can see exactly what is happening on the user’s side for easier troubleshooting.
In order to implement Fullview Cobrowsing, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, you will be able to see whether your users are offline, idle, or online, start a cobrowsing call with them, and view any recordings of user sessions in your app. Installing Fullview takes no more than 10 minutes and can also be done using tools like Google Tag Manager to make it even easier.
Fullview Cobrowsing is completely safe and GDPR compliant. All our data is stored on EU or US servers depending on your needs. Fullview offers you a granular way to programmatically redact sensitive information such as PII, PHI, or financial data. The data redaction happens on the client side, which is the most compliant way of redacting data, considering that data marked sensitive does not leave the customer’s machine. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.
Fullview has both free and paid versions of cobrowsing plans. The free version includes 4 cobrowsing calls per seat per month. Our pro plan is custom priced based on your needs and includes access to unlimited cobrowsing calls and unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.
Cobrowsing and screen sharing both facilitate collaboration during online interactions. Cobrowsing allows users to jointly navigate web content with shared control, annotation, and privacy features. In contrast, screen sharing involves one-way streaming of a user's screen content without collaborative control.
Cobrowser is particularly beneficial for handling level 2 and 3 support tickets that are complex to resolve via chat. It enhances the support process by providing real-time collaboration, making it a valuable addition to a multi-channel support strategy. Cobrowsing significantly reduces customer frustration by speeding up time-to-resolution. Agents can troubleshoot problems faster by taking control of a user's screen, especially for non-tech-savvy users who may find following instructions challenging.
Cobrowsing increases customer engagement by offering a seamless support experience within the application, eliminating the need for users to leave the platform or download additional tools. This results in higher response rates and more efficient issue resolution.
Fullview's cross-platform cobrowsing capability allows you to cobrowse on any browser or device by simply signing up and installing the Fullview co-browsing API, which involves copy-pasting a few lines of code—a process that typically takes about 15 minutes. Once installed, all your users are automatically integrated into your Fullview dashboard, where you can easily look up a user to contact through the search function. To initiate a cobrowse session, press 'Cobrowse'; the user will then see a popup request in an open tab of your product, asking if they wish to accept the call. By clicking 'Accept,' they can start the cobrowse session. During the session, each participant has their own cursor for pointing, highlighting, and drawing on the screen, enhancing remote collaboration and support. You can also chat with users during a session to share links or offer further help, making the process efficient and user-friendly.