Intercom

Use Fullview AI together with Intercom

Keep your existing chatbot
Maintain your current workflows
Easy set up

Give Intercom Fin super-powers with Fullview AI

You don’t have to move systems to start using the best AI support agent, Fullview can work with your existing helpdesk and chatbot, such as Intercom Fin.

Show, don’t just tell

Most AI chatbots can summarize help articles, but Fullview AI will guide your users through your product, visually.

Increase activation and reduce churn, immediately

Reduce friction and confusion in your product with Fullview AI. Let our agent guide your users to the real value of your product.

Quick & easy setup

Install Fullview from the Intercom App Store. Just once for your entire team.
Intercom Maketplace

Companies like

use Fullview to automate customer issues

Issac
Issac Ortiz,
Sr. Product Manager

When I first saw the AI Agent and what it accomplished out of the box, I was blown away.

Every teammate I then showed it to had the same reaction, and we’ve heard the same from our customers.

It’s been so impressive that we’re going to continue to leverage the AI Agent not just for support, but for customer onboarding soon too.

Companies like

use Fullview to automate customer issues

Pablo
Pablo Jorquera
Head of CX

Fullview has helped to expand our customer support needs.

When users struggle with certain interfaces,
we can now guide them directly on their screen, significantly reducing average handling time for these types of requests.

Companies like

use Fullview to automate customer issues

Jonas
Jonas Reike
COO & Co-Founder

Fullview is a win-win for SaaS companies, support reps and customers as it allows for both more contextual and scalable support interactions

Companies like

use Fullview to automate customer issues

Stela
Stela Koleva
VP  CX Services

Fullview completely transformed how we provide support to our customers. It’s fast, intuitive, safe and deeply personal. 55% of the queries which come through chat, no matter how complex, are resolved within the chat, delivering a customer experience at CSAT of over 90%.

Visit our knowledge center

Book a demo
to explore Fullview AI

Got any questions?

Contact us
Intercom

Full context on customer issues, directly in your Intercom dashboard

Context-Rich Support
Instant Customer Insights
See What Users See

Benefits

With the Fullview <> Intercom integration, you can:

Watch recent sessions of any identified user directly within Intercom.

Start a cobrowsing session with identified users without any link sharing.

Generate a cobrowsing invite for an anonymous user, so you can share that link to start the session.

All with a seamless one-click integration

How does it work

When you select a customer in Intercom, on the right side panel you will see the 5 latest sessions of that user, and you will be able to replay any of those. Alternatively, you can jump to the full list of sessions in Fullview. You can also start a live cobrowsing session with that customer with the click on a button. Once the customer is ready to cobrowse, you will be notified directly in your intercom the chat.

Requirements

Fullview account (any plan)

Intercom account (any plan)

Book a demo
to explore Fullview escalation

Got any questions?

Contact us