Escalation preparation and handoff

Team-facing

Reporting & Analytics

Capabilities

Backend execution

Integrations

Zendesk

Intercom

Problem

When AI can't resolve an issue, the handoff to a human agent is usually rough. The agentreads through the full transcript, asks the customer to repeat information, and starts over. Customershate it. Agents waste time gathering context instead of solving the problem.

How fullview Solves it

Fullview AI

Recognizes it can't fully resolve the issue

Fullview AI

Puts together a handoff summary: what the customer asked, what was alreadytried, their account details, and what still needs to happen

Fullview Executes action

Attaches a recording of the customer's session so the agent can seeexactly what happened

Fullview Executes action

Routes the ticket to the right agent or team

Human Agent

Picks up the conversation with full context. No repeat questions.

Human Agent

Can start cobrowsing if they need to see the customer's screen live

Result

Agents jump straight into solving the problem. Session recordings give them visual context atranscript can't provide.

How fullview Solves it

I'm trying to migrate our data from the old system but the import keeps failing halfwaythrough.

I can see the import is hitting an error at row 4,382. This looks like a data formatmismatch in the "custom_fields" column. I've attempted a few fixes but the import is still failing. Letme connect you with a specialist who can help.

Hi, I'm picking up where the AI left off. I can see the import is failing on a custom field formatissue at row 4,382. Would you like me to cobrowse with you so we can fix this together?

Yes please. And thank you for not making me explain everything again.