AGent Instructions
Coach Your AI Agent in Natural Language
Natural Language Coaching
You do not need code to define behavior. Coach your AI agent via internal chat mode using natural language. Simply tell the agent "Always check for refund eligibility before answering" and it adapts instantly.
Not just another Chatbot
Meet Fullview’s AI agent! Your customer’s personal guide inside your app, email and chat. It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.
Real time resolution plans
Fullview AI generates and executes
highly contextual resolution plans
Custom Policies & SOPs
Set standard operating procedures, custom policies
and coach the AI to perform as desired.
Intelligent, Natural Conversations
Understands complex questions, breaks them into steps, and asks clarifying questions when needed.
Seamless Escalation
Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.
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Executing Actions
Fullview AI connects to critical business tools
to execute actions via API and MCP.
Strict Policy Adherence
Generic answers are dangerous. Create snippets directly in the dashboard to set strict instructions for specific topics. Ensure the agent follows your exact Standard Operating Procedures (SOPs) for sensitive issues like billing or data privacy
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Robust Operational Control
Maintain oversight of automation. Set custom policies to safely control how Fullview AI handles specific support requests. You define the limits of what the agent can and cannot do to prevent hallucinations.
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
FAQs
Can AI resolve support emails automatically?
Yes. Fullview's AI agents autonomously read, understand, and respond to support emails by connecting to your helpdesk (Zendesk, Intercom, Salesforce). The AI accesses complete customer context including subscription tier, usage history, and technical environment to deliver personalized responses that resolve issues without human involvement.
How does AI email support connect to my helpdesk?
Fullview integrates natively with Zendesk, Intercom, and Salesforce to work directly inside your existing helpdesk. The AI reads ticket history, drafts replies, applies tags, and updates ticket status automatically. Your support team does not need to switch to a new dashboard or change their workflow.
Can AI email agents execute real actions like refunds?
Yes. Fullview's AI email agents connect to your billing system, CRM, and custom backends via API and MCP to perform actual operations. When a customer emails about a refund, the AI can verify eligibility, process the refund, and confirm completion in the reply, all without a human touching the ticket.
How much can AI reduce support email volume?
Fullview's AI email agents can reduce repetitive support tickets by up to 70%. The platform resolves issues end-to-end by understanding context, executing backend actions, and providing complete answers. Companies typically see a 50% reduction in average handling time and a 60% decrease in escalations after deployment.
Does AI email support work without installing a script?
Yes. Fullview's conversational AI for email works through your helpdesk integration and does not require the Fullview script to be installed in your application. The script is only required if you want to add visual guidance capabilities for in-app chat support. Email automation can go live immediately through your existing helpdesk.
How does AI email support maintain brand tone?
Fullview's agent instructions feature lets you define your brand voice, tone, and communication style using natural language. You set policies like "always address the customer by first name" or "use a friendly but professional tone" and the AI follows these guidelines consistently across every email response.
Go beyond chatbots and automate support with higher CSAT.
Understand, Guide and Resolve customer support requests faster than ever with Fullview AI
Understand, Guide and Resolve customer support requests faster than ever with Fullview.