Feature setup with visual guidance

Customer-facing

Onboarding & Setup

Visual

Capabilities

Visual

Problem

Customers ask "how do I set up X?" and agents respond with numbered steps or help centerlinks. But customers still get lost because their screen looks different from the documentation or theymiss a step. The result is long back-and-forth threads and agents spending 15-20 minutes on whatshould be a 2-minute task.

How fullview Solves it

Customer

Asks how to configure a specific feature

Fullview AI

Provides a concise text answer with the key steps

Fullview AI

Offers to walk the customer through it directly on their screen

Customer

Show me how to do it

Fullview AI

Sees what the customer sees and highlights each step directly in their applicationin real time

Customer

Completes the setup with zero ambiguity

Result

Configuration tickets that previously took 3-4 exchanges resolve in a single interaction. Customers complete setup correctly the first time.

How fullview Solves it

How do I enable two-factor authentication for my team?

To enable 2FA, go to Settings, then Security, and toggle on "Require two-factorauthentication." I can walk you through it on your screen if you'd like.

Yes, show me how.

[Visual guidance activated: highlights Settings in navigation, highlights Security tab, highlights 2FAtoggle, confirms activation]

Done. That was so much easier than reading through the docs.

2FA is now active for your workspace. All team members will be prompted to set it up ontheir next login. Anything else?