Resolving errors without screenshots

Customer-facing

Troubleshooting

Visual

Capabilities

Visual

Backend execution

Problem

When customers hit an error, agents ask for screenshots, error messages, browser details,and reproduction steps. This back-and-forth stretches across hours or days while the customer sitsstuck. Fullview skips all of that because it can already see what the customer sees.

How fullview Solves it

Customer

Reports an error via chat

Fullview AI

Sees what the customer sees on their screen and identifies the error, where ithappened, and what they were trying to do

Fullview AI

Checks whether this is a known issue and finds the best fix

Fullview AI

Walks the customer through the fix with on-screen highlights

Fullview AI

Confirms resolution with the customer

Result

Troubleshooting tickets that previously took 3-5 exchanges over hours resolve in a single conversation. No screenshots needed.

How fullview Solves it

I keep getting an error when I try to export my report to PDF.

I can see you're on the Reports page and the export is failing with a timeout error. This typically happens when the report includes more than 10,000 rows. Let me walk you through aworkaround.

[Visual guidance activated: highlights date range filter, suggests narrowing the range, highlights
export button, export completes successfully]

Your report exported successfully. If you need the full dataset, you can export in CSVformat which handles larger files. Anything else?

Amazing, I didn't even have to explain what was happening.