FULLVIEW COBROWSE

Level up CX for your SaaS product

Skip unnecessary back and forth over support chats with cobrowsing for screen control. Watch automatic recordings of past user sessions to give both support and product teams better insight to user issues.

Loved by customer support teams across the globe.

Personio Logo
Flock Safety logo
Mews Logo
Cleartax logo
connective logo
tabit logo
checkrpay logo
auto protect group logo

10-minute implementation

Implementing Fullview is as easy as copying a few lines of code into your app.

100% compliance

All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.

Improve customer outcomes

Speed up time-to-resolution, improve CSAT scores, and create personalized support experiences.

Instant in-app screen control.

Cobrowse and start screen control calls directly in an open tab of your product. Your customer stays right where they are, no need for link sharing or downloads.

  • Instant cobrowsing and screen control
  • No downloads or link sharing
  • Console logs for easy troubleshooting

Provide a customized experience.

Cobrowse with your users within your own app, draw on their screen, click on links and forms, and collaborate in real-time.

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  • "Wow" your customers with a personal touch
  • Faster problem solving without all the back and forth
  • Screen control when needed without downloads

Get instant context with console logs and replays

Use session replays to record user sessions and see user activity — including user steps, page visits, device, network information, errors, and events. Collaborate with product teams to analyze bugs and UX issues.

  • Record all user sessions automatically with session replays
  • See device, network logs and system information
  • Filter by errors, warnings, and events

Hear from our customers

Learn how Fullview has helped leading customer support teams increase customer satisfaction, lower average resolution time, and effectively address user needs.

Marco Ricciardi Image

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Marco Ricciardi
Senior Program Manager, Personio

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

Why choose Fullview for cobrowsing?

Fullview

Other cobrowsing solutions

Remote desktop solutions

No downloads

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No link sharing

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Limited to own app

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Access to console logs

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Synced to customer-base

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Session replays

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Customizable privacy settings

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Supports mobile apps

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Start call from support software via integration

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Often storing data outside of the E.U.

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Option to record calls

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Often storing data outside of the E.U.

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Often storing data outside of the E.U.

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GDPR compliance

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Often storing data outside of the E.U.

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Often storing data outside of the E.U.

Some providers

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Red Close Sign

Often storing data outside of the E.U.

Some providers