Cobrowsing & Session Replays for faster SaaS support teams
Stop the back-and-forth. See your users' screens in real time, take control to fix issues on the spot, and guide them through complex workflows — right inside your product, with no downloads or link sharing.
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Cobrowsing that actually resolves issues
When a user gets stuck, jump straight onto their screen instead of trading screenshots. Fullview lets your support agents see exactly what the customer sees and take secure control to fix the problem in real time — in an open tab of your product, where the customer already is.
- See the user's screen instantly, no downloads or link sharing
- Take secure control to resolve issues on the spot
- Works right inside your product
- Integrates with your existing helpdesk
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Real-time screen control for complex cases
Some problems can't be explained over chat. With cobrowsing, agents take over the moment a user needs hands-on help — clicking through forms, highlighting the right buttons, and walking through workflows together.
- Instant cobrowsing and secure screen control
- No downloads or link sharing
- Draw on screens, click forms, and collaborate live
- Console logs for easy troubleshooting
Full visibility into every support interaction
See exactly what happened in every session. Use session replays to capture user steps, page visits, device info, network logs, errors, and events — so support and product teams can troubleshoot and fix bugs faster.
- Automatic session recordings of user interactions
- Replays showing device, network logs, and system info
- Filter by errors, warnings, and events
- Collaborate with product teams to analyze bugs and UX issues
Companies like
use Fullview to resolve customer issues faster
With the help of Fullview, Personio improved its customer support by guiding users directly on-screen during setup and troubleshooting.
Instead of lengthy explanations, agents can instantly highlight buttons, adjust settings, or demonstrate features in real time. This reduces confusion, speeds up onboarding, and improves customer retention.
Companies like
use Fullview to resolve customer issues faster
Using Fullview, Lockton simplified its claims process.
Agents can guide policyholders through complex forms, ensuring accuracy and preventing errors that delay claims. With sensitive data automatically masked, customer privacy is protected while support becomes faster and more efficient.
Companies like
use Fullview to resolve customer issues faster
Fullview helps companies like First National Bank provide seamless support for online banking and transactions.
When customers struggle with payments, investments, or loan applications, agents can jump in and guide them securely. This reduces frustration, cuts resolution time, and improves customer trust.
FAQ
Are there any downloads involved?
No, neither you nor your customers have to download anything. Fullview is completely cloud-based.
Does Fullview impact page load on my application?
Fullview is built to be incredibly lightweight, resulting in a basically unnoticeable impact on load times.
Does Fullview support both Single Page Applications and Multi Page Applications?
Yes, Fullview SDK supports both SPAs and MPAs.
Does Fullview support iframe and HTML canvas?
We do support HTML Canvas. Fullview can capture the content of same-origin<iframe> without any additional configurations. Fullview can also capture cross-origin<iframe> as long as the CSPs of the iframe’s origin is set to allow external resources to access it.