Login and access issues

Customer-facing

Troubleshooting

Visual

Capabilities

Visual

Problem

Login issues range from forgotten passwords to SSO misconfigurations to browser-specific
problems. Customers describe symptoms vaguely ("I can't get in") and agents spend time diagnosing before they can help. Many of these can be resolved through guided troubleshooting without anybackend changes.

How fullview Solves it

Customer

Reports they can't log in or access their account

Fullview AI

sks a quick diagnostic question to narrow down the issue (password, SSO,browser, permissions)

Fullview AI

Identifies the likely cause and provides targeted instructions

Fullview AI

Offers visual guidance if the fix involves navigating settings or reconfiguringsomething

Fullview AI

Confirms the customer regained access

Result

How fullview Solves it

I keep getting "access denied" when I try to log in through our SSO.

That usually means your SSO session expired or your account hasn't been provisioned inthe identity provider yet. Let me check. It looks like your email is registered but not linked to yourcompany's SSO group. You'll need your IT admin to add you to the SSO group, or I can send you adirect login link to bypass SSO for now. Which would you prefer?

A direct link would be great for now.

Sent. You should have it in your inbox. Let your IT team know about the SSO group whenyou get a chance.