Onboarding walkthrough for new users

Customer-facing

Onboarding & Setup

Visual

Capabilities

Visual

Problem

New users often struggle with initial setup. They don't know where to start, miss keyconfiguration steps, and end up submitting support tickets before they've really started using theproduct. This slows down time-to-value and puts pressure on the support team during the criticalonboarding window.

How fullview Solves it

New user

Opens the product and asks for help getting started

Fullview AI

Identifies that this is a new user and suggests the recommended setup sequence

Fullview AI

Walks the user through each step with on-screen visual guidance (createworkspace, invite team, configure settings)

New User

Completes each step with visual highlights showing exactly where to click

Fullview AI

Confirms setup is complete and suggests next steps

Result

New users get set up faster with fewer support tickets. Time-to-value improves because setupis guided, not guessed.

How fullview Solves it

I just signed up. Where do I start?

Welcome! I'll walk you through the initial setup. First, let's create your workspace andinvite your team. I'll guide you on your screen.[Visual guidance activated: highlights workspace name field, highlights team invite section, highlightsfirst integration option]

That was really smooth. I'm all set up.

Great. Your workspace is ready with 3 team members invited. Next, I'd recommendconnecting your help desk integration. Want me to walk you through that too?