Automated refund processing

Customer-facing

Billing & Payments

Capabilities

Backend execution

Integrations

Stripe

Problem

Refund requests follow the same script every time: verify the customer, check eligibility, process it in the billing system, update the ticket, confirm with the customer. Each one takes 5-10 minutes. Multiply that across dozens per week and agents are losing hours to repetitive work that could be fully automated.

How fullview Solves it

Customer

Submits a refund request via chat or email

Fullview AI

Verifies the customer's identity and pulls their account details

Fullview AI

Checks refund eligibility against your policies (subscription tier, billing cycle, usage)

Fullview Executes action

Processes the refund directly in Stripe

Fullview Executes action

Updates the ticket with a complete record

Fullview AI

Confirms the refund amount, method, and timeline to the customer

Result

Average resolution time drops from 8 minutes to under 60 seconds. Agents freed to focus oncomplex cases. Every refund is fully logged automatically.

How fullview Solves it

Hi, I'd like a refund for my last invoice. We haven't used the platform this month.

I can help with that. Let me check your account and refund eligibility.

You're eligible for a full refund of €480 for your December invoice. I've processed it nowand you'll see it back on your card within 5-7 business days. Is there anything else I can help with?

That was fast! Thanks!