All Posts Tagged CX

November 13, 2025

200+ AI Statistics & Trends for 2025: The Ultimate Roundup

Complete 2025 AI statistics: 88% adoption, $3.70 ROI per dollar, 26-55% productivity gains & 70-85% failure rates. Full data guide.

November 5, 2025

Best Chat Widgets for Websites in 2025: Complete Comparison

Compare best chat widgets 2025: AI agents, visual guidance, pricing. Fullview, Intercom, Zendesk, Drift & more reviewed.

October 20, 2025

AI Agent vs Chatbot: The Real Difference Support Leaders Need to Know in 2025

AI agents vs chatbots for software support: Compare costs, features, and results. AI agents achieve 80% resolution rates in 1-2 weeks

September 17, 2025

10 Best Tidio Alternatives for Customer Support in 2025

Top 10 Tidio alternatives for smart teams. Get AI agents that understand applications, provide session context, start free.

September 10, 2025

10 Front Alternatives to Boost Customer Support in 2025

Top Front alternatives: Compare Fullview's autonomous AI problem-solving vs traditional ticketing platforms. Features + pricing

September 3, 2025

100+ AI Chatbot Statistics and Trends in 2025 (Complete Roundup)

AI chatbot statistics and trends: Market growth, ROI metrics, adoption rates & implementation insights for software companies.

January 23, 2026

7 Best AI Customer Service Chatbots for 2026

Discover the best AI customer service chatbots for 2026. Compare autonomous execution, visual guidance & advanced capabilities.

July 16, 2025

AI Support Agents Buyer’s Guide 2025: Metrics, Costs & Must-Have Features

AI support agents buyer's guide: Key features, pricing models, and ROI metrics. Transform reactive support into proactive problem-solving.

June 25, 2025

How to Implement Automated User Guidance in 7 Steps [2025 Framework]

Learn how to implement automated user guidance that drives higher activation rates, reduces support costs, and delivers measurable ROI with

July 1, 2025

80+ AI Customer Service Statistics & Trends in 2025 (Roundup)

AI customer service statistics and trends for 2025. Market data, ROI insights, adoption rates, and customer experience metrics.

March 31, 2025

What Is Customer Collaboration (With Examples)

What is customer collaboration? We've done a detailed breakdown, including examples, and reviews of different collaboration software.

March 31, 2025

6 Successful Customer Service Collaboration Examples

We cover customer service collaboration & give six examples to illustrate from interdepartmental task forces to customer feedback analysis.

May 17, 2024

7 Best User Onboarding Tools for Small Business

Explore top user onboarding platforms for small businesses to enhance first impressions and ensure smooth software adoption.

July 8, 2025

Best Customer Onboarding Software & Tools in 2025

Looking for the best customer onboarding software to get new users off to a flying start? We've reviewed the top options available.

May 10, 2024

10 Best Practices for Onboarding New Clients

Crack the client onboarding code. Discover 10 best practices and how Fullview's cobrowsing supercharges the process.

January 22, 2025

Best Salesforce Integrations in 2025

Salesforce is a powerful CRM and support platform that has an extensive app ecosystem to augment its native functionality. We cover the best

January 24, 2025

Best Connectwise ScreenConnect Alternatives in 2025

ConnectWise ScreenConnect is a popular remote access solution for sales and customer support teams. But what are some alternatives?

November 4, 2025

Best Knowledge Base Software in 2025: Complete Platform Comparison

Explore the leading knowledge base software options for 2025, categorized by their features, pros, cons, pricing, and user reviews.

January 15, 2024

Best Cobrowse.io Alternatives

Cobrowse.io is a popular cobrowsing solution for sales and customer support teams. Here’s a comprehensive overview and the best alternatives

January 15, 2024

How To Build And Scale A Customer Success Team

So you want to build a customer success team but you aren’t sure where to start? We’ll cover everything you need to know in this post.

February 3, 2025

20 Customer Success KPIs and Metrics To Track In 2025

From CSAT to NRR, here are the most important customer success metrics your company should be tracking in 2025.

January 12, 2024

What Is A Customer Health Score & How To Calculate It?

A customer health score can tell you a lot about which customers are likely to stick around — and which ones are in danger of churning.

January 12, 2024

What Is A Customer Success Plan & How To Create One (Free Templates)

Customer success is crucial for any SaaS company to get right and it all starts with a good plan. Here are some tips and templates.

January 12, 2024

How To Improve Customer Lifetime Value

Increasing your customer lifetime value (CLV) is crucial if you want run a sustainable, growing business. Here are the best ways to improve.

January 12, 2024

What Does A Customer Support Agent Do? 10 Roles & Responsibilities

From updating help articles to resolving tickets to cobrowsing with users, the job of a customer support agent is varied and rewarding.

July 8, 2025

The Best AnyDesk Alternatives for 2025: Beyond Basic Remote Access

AnyDesk is a popular remote access solution for sales and customer support teams. But what are some alternatives?

January 12, 2024

5 Best Tools & Software for Customer Centricity

Explore the leading customer centricity software options for 2023, categorized by their features, pros, cons, pricing, and user reviews.

January 10, 2024

Sales & Customer Service: Differences & How They Can Work Together

Sales and customer service share some key differences, but harnessing these two functions together is the secret to business success.

January 10, 2024

Is Screen Sharing Safe?

Is screen sharing safe? Learn the security risks, privacy concerns, and best practices for sharing your screen safely.

January 10, 2024

Common Customer Service Interview Questions

Here are all the questions you’ll need to prepare to nail your customer service interview. We give you tips on how to answer and examples.

January 10, 2024

What Is Software Troubleshooting? Uses and Best Practices

Troubleshooting is an essential of customer service in the tech industry. But what does it entail? We break that down.

January 10, 2024

How To Calculate Cost Per Inbound And Outbound Call For Call Centers

Keeping track of your cost-per-call is an important way to measure how efficient your call center is. Here’s how to calculate it.

January 10, 2024

Call Center Organizational Structure: How To Build It The Right Way

The right call center organizational structure can have huge effects on how efficient your call center is and metrics like CSAT.

January 16, 2025

10 Best Customer Support Channels In 2025

From live chat to social media, to cobrowsing & email, here's an overview of the best customer service support channels you should invest in

January 8, 2025

Best Glance Alternatives in 2025

Glance is a popular cobrowsing solution for sales and customer support teams. Here’s a comprehensive overview and the best alternatives.

January 10, 2024

How To Use Salesforce For Customer Success & Retention

Salesforce is a powerful CRM that you can use for everything from customer support to customer success. Here’s how to make the most of it.

January 10, 2024

A History Of Customer Service

Customer service has been around in some shape or form for thousands of years, but here’s a breakdown of the modern history of the field.

January 10, 2024

The Future Of Customer Service: 7 Customer Service Trends To Pay Attention To

Customer service has been around in some shape or form for thousands of years, but here’s a breakdown of the modern history of the field.

January 10, 2024

Why Is Consistency In Customer Service Important?

Consistency is one of the key qualities in customer service. Here’s what it means, why it’s so important, and how you can get it right.

January 10, 2024

What Are Customer Service Reports & How To Write Them (Free Template)

Writing effective customer service reports in essential if you want to track and demonstrate the impact of your customer support team.

February 3, 2025

FastViewer vs Teamviewer: Product Comparison & Best Remote Desktop Alternatives in 2025

FastViewer and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons and pricing.

November 30, 2023

Mouseflow vs Microsoft Clarity: Product Overview and Alternatives

Mouseflow and Microsoft Clarity are two popular digital analytics software applications for businesses. But which is better?

January 1, 2025

Best Remote Desktop Access Software In 2025

Remote access is used in everything from remote work to remote customer support. But what are the best tools on the market?

November 30, 2023

Microsoft Clarity vs. FullStory: Which Is The Better Analytics And Session Replays Product?

Microsoft Clarity and FullStory are two popular web analytics solutions — but which is right for your use case? Here’s the breakdown.

February 7, 2025

DWservice vs Teamviewer: Product Comparison & Best Remote Desktop Alternatives in 2025

DWservice and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons, pricing & alternatives.

November 30, 2023

Hotjar vs Visual Website Optimizer: Which Is The Better Web Analytics Tool?

Visual Website Optimizer and Hotjar are two popular digital analytics software applications for businesses. But which is better?

July 2, 2025

Best Customer Success Software [2025]: Complete Guide

Explore the top-rated customer success software tools for 2025. Read reviews, compare features, and find the ideal software to enhance CS.

March 5, 2025

4 Best Customer Service Issue Tracking Software In 2025

Tracking issues accurately is essential in customer service. Here are the best software tools to do that in 2025.

November 30, 2023

FullStory vs DataDog: Comparison & Best Alternatives

Inspectlet and FullStory are two popular digital analytics software applications for businesses. But which is better? We break that down.

November 30, 2023

Intercom vs HubSpot: Which Is The Better Customer Support Solution?

Intercom and Hubspot are two popular software tools for customer service teams. But which one is superior? We take a look.

November 30, 2023

How To Manage Your Customer Support Team The Right Way

Managing a customer support team isn’t easy, but with these tips and tricks, you’ll be well-equipped to lead a team of productive agents.

November 30, 2023

10 Ways To Increase Customer Service Efficiency

Increasing the efficiency of your customer support team can improve customer satisfaction and reduce costs. Here are some of the best ways.

November 30, 2023

FullStory vs Google Analytics: Which Is The Best Web Analytics Solution?

GA and FullStory are two popular digital analytics software applications for businesses. But which is better? We break down features & pros.

November 30, 2023

Customer Success vs Customer Satisfaction: What’s The difference?

Customer success and customer satisfaction are often thrown around in the context of the tech industry. But what do they mean?

November 30, 2023

What Is Inbound Customer Support?

What are inbound customer service and call centers? We break down definitions, benefits, & best practices of this important support channel.

November 30, 2023

What Is Customer Support Live Chat?

What is customer support live chat? We break down definitions, benefits, and best practices of this important support channel.

November 30, 2023

What Is Applications Support?

Applications support is crucial for companies with any sort of digital presence. But what is it and how does it differ from tech support?

November 30, 2023

Multilingual Customer Support: How To Do It The Right Way

What is multilingual customer support and why is it important? We break down definitions, benefits, and best practices.

November 30, 2023

8 Ways Social Media Is Changing Customer Service

Social media has been transformative when it comes to how we communicate on a personal level. It's changing how companies communicate too.

November 30, 2023

What Are Service Level Agreements (SLAs)?

Service Level Agreements ensure vendors and customers are on the same page about deliverables. Here's what you need to know about SLAs.

November 29, 2023

Windows RDP vs Teamviewer: Overview and Alternatives

Windows RDP and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons & alternatives.

November 29, 2023

UXCam vs Smartlook: Overview and Alternatives

UXCam and Smartlook are two popular digital analytics software applications for businesses. But which is better?

November 29, 2023

Hotjar vs Amplitude: Overview and Alternatives

Amplitude and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break it down.

November 29, 2023

Chrome Desktop vs TeamViewer: Product Overview & Alternatives

Chrome Remote Desktop and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons & pricing.

November 29, 2023

Microsoft Clarity vs Smartlook: Features, Pricing & Alternatives

Compare Microsoft Clarity vs Smartlook on session replay, heatmaps, analytics, pricing, features and use cases to find the right tool.

November 29, 2023

How Digital Transformation Is Changing Customer Experience (CX)

Digital transformation can help you personalize CX, offer integrated and cohesive multi-channel journeys, and inspire customer loyalty.

November 29, 2023

What Is A Customer Support Ticket?

A customer support ticket is a record of a customer’s inquiry. It includes details about the customer and information about their request.

November 29, 2023

Inspectlet vs. Hotjar: Which Is The Better Session Replay Tool?

Inspectlet and Hotjar are two popular digital analytics software applications for businesses. But which is better?

November 28, 2023

Logrocket vs Hotjar: Which Is The Better Web Analytics Tool?

LogRocket and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break things down.

November 28, 2023

Mixpanel vs Hotjar: Which Is The Better Web Analytics Tool?

Mixpanel and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break it down.

November 28, 2023

What Is A Customer Success Engineer?

Customer success is crucial; there are many different roles & titles. In this post, we’ll break down what a customer success engineer does.

November 28, 2023

10 Ways To Motivate Your Customer Support Team

Customer support is an industry that is prone to turnover and burnout. Taking steps to motivate your customer support agents can help.

November 28, 2023

How Many Accounts Should A Customer Success Manager (CSM) Have?

What’s the golden ratio when it comes to customer success managers and client accounts? We break it down in this post.

November 28, 2023

8 Ways To Use WhatsApp For Customer Service

WhatsApp is one of the most popular instant messaging platforms, but do you know you can use it to level up your customer support?

January 16, 2026

15 Best Intercom Alternatives for AI Customer Support in 2026

Intercom is a world-class customer support solution, but it’s pricey and can be hard to use. Here are the best alternatives in 2025.

November 21, 2023

AnyDesk vs Chrome Remote Desktop: Which Is The Better Remote Access Solution?

Anydesk and Chrome Remote Desktop are two popular remote access software for businesses. We break down features, pros, cons & pricing.

November 21, 2023

High-Touch vs Low-Touch Customer Service

Explore the difference between high-touch and low-touch customer service, from definitions and examples to pros, cons, & implementation.

November 21, 2023

20+ Of The Best Customer Support Resources: Books, Podcasts & More

We cover the best customer support and CX resources from books to podcasts to blogs to communities and more.

November 21, 2023

Drift vs Intercom: Product Overview & Alternatives

Intercom and Drift are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

What Is Call Abandonment Rate? Definition & Industry Standards

Call abandonment rate is a key call center metric. But what is it and how to measure it? And what benchmarks should you be aiming for.

November 20, 2023

Customer Experience vs Customer Engagement: Why Both Are So Crucial

Customer experience and customer engagement are both crucial to long-term business success. But what are the differences between them?

November 20, 2023

Intercom vs Tidio: Which Is The Better Conversational Support Solution?

Intercom and Tidio are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

Intercom vs Salesforce: Which Is The Better Customer Support Solution?

Intercom and Salesforce are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

How To Deal With Abusive Customers

Dealing with irate customers is an unfortunate reality of working in customer support. Here are the best ways to handle the situation.

November 20, 2023

What Is Customer Churn Analysis?

What is customer churn analysis and how to analyze it the right way? We break things down in this post.

November 20, 2023

ContentSquare vs Hotjar: Key Features & Best Alternatives

Contentsquare and Hotjar are two popular session replay software applications for businesses. But which is better? We break things down.

November 20, 2023

31 Of The Best Ways To Reduce AHT (Average Handle Time)

This comprehensive guide outlines 31 practical methods to reduce AHT, from gathering information at the start of a call to cobrowsing.

November 15, 2023

What Is A Customer Base (Including Foolproof Ways To Grow Yours)

What is a customer base and why is it important? What are the best ways to grow and retain your client base? We delve deeper in this post.

November 15, 2023

12 Tips When Saying No To Customers

Saying ‘no’ to customers the right way can turn customer frustration into customer delight. In this post, we break down all the best tips wh

November 15, 2023

What Is Customer Support As A Service?

Customer support is an essential business function. But what if you can’t or don’t want to hire in-house? That’s what CSaaS is for.

November 14, 2023

Aeroadmin vs TeamViewer: Remote Access Comparison & Alternatives

Aeroadmin and Teamviewer are two popular remote access software for businesses. But which is better? We break down features and pricing.

November 14, 2023

What Are The 3Ps Of Customer Service (The 3 Most Important Qualities)

The 3 most important qualities of customer support and service are the 3 Ps: patience, professionalism, and a people-first attitude.

January 21, 2025

AweSun vs AnyDesk: Best Remote Desktop & Alternatives In 2025

AweSun and AnyDesk are two popular remote access software for businesses. We break down features, pros, cons, pricing, and alternatives.

November 10, 2023

What Is Customer Advocacy: Definition, Strategies & Benefits

Customer advocacy is a powerful tool businesses can leverage to increase customer retention and brand awareness. We take a deeper look.

November 10, 2023

What Is Customer Service Self Evaluation? With Examples + Template

Looking to understand what customer service self-evaluation is and how to do it right? Read on for details, examples, and a template to use.

November 10, 2023

Customer Service Standards: What Are They & Why Are They Important?

What are the most important customer service standards, and what is their impact on business success? Discover the top 5 essential ones.

November 10, 2023

What Is Employee & Agent Satisfaction Score?

Satisfied employees are crucial in business, but how should companies go about measuring and improving their employee satisfaction scores?

November 10, 2023

Aeroadmin vs AnyDesk: Which Is The Better Remote Access Solution?

Aeroadmin and AnyDesk are two popular remote access software for businesses. We break down features, pros, cons, pricing, and alternatives.

November 10, 2023

How To Create A Data-Rich Customer Profile The Easy Way (With Templates)

Creating data-rich customer profiles is essential to providing effective, personalized support. Here are all the things to take into account

January 17, 2025

AnyDesk vs VNC: Best Remote Desktop & Alternatives in 2025

VNC and AnyDesk are two popular remote access software for businesses. We break down features, pros, cons, pricing, and alternatives.