We just raised $7.5M to reinvent customer support! 🎉 Discover what's next
Fullview Replays
Record and watch user session
Fullview Live
Cobrowse with your customers
Fullview Console
Easier troubleshooting
Customer Support
Solve customer issues faster
Product & Engineering
Easier and faster debugging
Intercom
Watch session replays within Intercom
Zendesk
Get instant context directly in Zendesk
Jira
Create bug reports in seconds
Customer Stories
How our customers use Fullview
Watch Demo
1-minute product overview
Fullview Blog
Insights from our team
How It Works
Getting started with Fullview
Security
Learn about security and compliance
Product Updates
Discover what’s new
Product Guides
Read our product documentation
Company
Learn more about who we are
Jobs
Are you the next Fullviewer?
Discover what's happening in customer support, and what trends to look out for.
As a business owner, you know that customer support is essential. But why? Learn the top 10 reasons why customer support is important to you
Want to automate your customer support processes? Here is a step-by-step guide on how and when to automate customer support.
Looking for an alternative to Fullstory? Here are the five best Fullstory alternatives for CX, product, and UX teams in 2022.
Good customer support is crucial to any SaaS business. Here are 23 actionable ways to improve yours.
From help desks to live support software, discover the best tools for your customer support tech stack.
There are so many customer support metrics out there, it is easy to lose focus! We've narrowed it down to 15 of the most crucial for SaaS.
Net retention rate (NRR) definitions and benchmarks every SaaS company should know in 2022, plus 15 actionable ways to improve your NRR.
Do it all within Zendesk with the best CX integrations in 2022! From session replays to surveys to productivity, we've covered it all.
Want to delight your customers and reduce churn? Check in with them often using CSAT surveys to make sure you are meeting expectations.
CSAT vs CES: see the key difference between these two (important) customer experience metrics.
Need help responding to common customer support requests? Check out these customizable copy & paste templates.
Want to improve your support workflow with Intercom integrations? From cobrowisng, to session replays to scheduling, here are the top apps.
So, you've sent out a bunch of customer satisfaction surveys and now you want to know how to calculate your CSAT? Read on.
Interested in Surfly but not sure it's right for you? Let's do a deep dive into pros and cons. Includes a list of amazing alternatives!
What are the key differences between these two important CX metrics? Here's a comprehensive breakdown.
Onboarding can help you increase adoption rates and decrease customer churn. Here are 10 actionable ways you can get it right.
The ultimate list of the best session replay apps broken down by e-commerce, marketing, customer support and product teams.
Companies of all sizes often wonder exactly how many customer support reps they need per user. Here’s a breakdown.
Cobrowsing apps can improve sales, support and revenue metrics by providing instant support to users. Here are some of the best ones to try.
Session replay tools like Fullview give support agents, product teams and developers much needed context to solve user issues in SaaS.
Customer service and customer support share some key differences. Understanding them can help SaaS companies structure their support teams.
What are the key differences between cobrowsing and screen sharing technology? We go over some of the important ones in this blog post.
Co browsing can create personalized experiences to increase customer loyalty, ROI and efficiency. Collaborate in real-time with your users.
Customer-centricity in SaaS is an important focal point for growing your business.
It is crucial to understand how to deliver the best customer experience to achieve the best possible outcomes for your business.
A good customer support experience directly affects whether a customer will buy from you again.
Optimizing your SaaS business for customer experience is key for driving loyalty and growth.
What is the difference between customer success and customer experience in SaaS? Read on to find out.
What does customer support look like in 2022?
Whether actively expressed or subconsciously expected, it has become clear that customer expectation levels are higher than ever.
CSAT is an essential SaaS customer support KPI. Knowing how customers feel about your service is crucial to your growth. Here's why.
Investing more in your support team, means investing in your customer experience and eventually, the growth of your business.
A truly customer-centric strategy focuses on growth through retention, and delivering the best customer experience.
Customer experience-led growth is here, and this is why you should care.
Customer support is broken into tiers, or levels, ranging from simple support tickets to more technical issues and bug fixes.
Want to close the dreaded customer gap? Customer support, product and CX teams need to get on the same page.
It may come as a surprise to you that 80% of resources in customer support tend to be spent on just 20% of cases.
Customer support is more than just a cost center. It is a direct function of growth in your business.
What we've learned while building Fullview with some of the leading SaaS companies in the world
In order to meet growing customer demands, and improve customer retention rate, everyone at your SaaS company should be involved in CS.
Wondering how to structure a SaaS support team? Here are six common mistakes to avoid and what to do instead.
Customers are at the center of every business. Making sure your customers stay satisfied is essential for customer loyalty.
Customer satisfaction and customer retention are two of the most important factors when it comes to growing your revenue, but what influence
Among the panoply of KPIs that SaaS providers might look at, Net Revenue Retention (NRR)is probably the most accurate and transparent.
Customers today no longer base their loyalty on the products or services you offer. They base it on their support experience.
If your business has customers that you interact with - you have customer data that should be used to fuel growth.
Fullview raises $1.8M in pre-seed funding to redesign customer support
AI and omni-channel support chats were built to make our experience as customers easier, and to make the jobs of the CS agents more seamless
Why customer support is an untapped growth engine.
.png)
.png)
.png)
.png)
%20(1).png)
.png)
.png)
.png)
.jpg)
.png)
.png)
.png)
