Mixpanel and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break it down.
Published on: Nov 28, 2023
Last updated: Jan 25, 2024

Mixpanel vs Hotjar: Which Is The Better Web Analytics Tool?

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Web analytics tools play an instrumental role in enabling businesses to optimize their online presence, improve their marketing strategies, and ultimately drive growth. By offering granular insights into user behavior, these tools help organizations understand what's working, what's not, and where there is room for improvement.

In this comparative analysis, we'll be looking at two prominent contenders in the web analytics space: Mixpanel and Hotjar. Each platform has its unique strengths and capabilities, and our objective is to help you determine which tool aligns best with your specific needs and goals. Let's dive in.

What Is Mixpanel?

mixpanel

Mixpanel is an event analytics platform that tracks user interactions with web and mobile applications. It helps companies measure important metrics, make data-driven decisions, and build better products through powerful product analytics. With Mixpanel, businesses can gain insights into user behavior and optimize their products and marketing strategies accordingly. Its intuitive interface and comprehensive features make it a valuable tool for understanding and improving user experiences.

What Is Hotjar?

hotjar

Hotjar is a website heatmap and behavior analytics tool that allows businesses to understand how users engage with their sites. It provides interactive heatmaps, recordings, and user interviews to gain insights into user behavior. With over 900k organizations using Hotjar, it helps optimize websites and improve user experiences.

Mixpanel vs. Hotjar: features comparison

In the following section, we'll compare the features offered by Mixpanel and Hotjar. While both offer similar functionalities, there are certain key differences that set them apart.

Mixpanel

  • Data Analysis: Mixpanel offers strong data analysis capabilities that allow businesses to track and analyze user interactions with web and mobile applications. It provides detailed insights and metrics to measure user behavior, engagement, and conversion rates.
  • Scalability: Mixpanel is designed to handle high volumes of data and can scale seamlessly as your business grows. It can efficiently process and analyze large amounts of data, ensuring that you can track and analyze user interactions without any performance issues.
  • Multiple Implementation Options: Mixpanel offers multiple implementation options, making it flexible for different types of applications. Whether you're building a web app, mobile app, or integrating with other platforms, Mixpanel provides SDKs, APIs, and plugins to easily implement its analytics solution.

Hotjar

  • Heatmaps: Hotjar offers interactive heatmaps that visually display user interactions on your website. This feature allows you to see where users click, scroll, and move their mouse, providing valuable insights into user behavior and areas of interest.
  • Recordings: Hotjar enables you to record and replay user sessions on your website. This feature allows you to see exactly how users navigate your site, where they encounter difficulties, and how they interact with specific elements.
  • New AI Features: Hotjar has introduced new AI-powered features, such as Behavior Analytics and Predictive Insights. These advanced capabilities leverage machine learning algorithms to analyze user behavior patterns and provide actionable recommendations for optimizing user experiences.
  • Trends: Hotjar provides trend analysis features that help you identify patterns and changes in user behavior over time. By tracking metrics like page views, conversion rates, and bounce rates, you can uncover trends and make informed decisions for optimizing your website's performance.

Mixpanel vs. Hotjar: use case comparison

In this section, we'll cover what types of businesses should use Hotjar and Mixpanel.

Mixpanel

Mixpanel is a versatile analytics platform suitable for industries like healthcare, financial services, e-commerce, and media & entertainment. It caters to various teams, including product, marketing, engineering, and data teams. With Mixpanel, organizations can track user interactions, analyze behavior, optimize experiences, measure campaign effectiveness, improve product offerings, and make data-driven decisions for growth and success.

Hotjar

Hotjar is a versatile tool suitable for marketing teams, product teams, growing companies of 100+, product managers, UX designers, and researchers. It empowers marketers to optimize campaigns, helps product teams build customer-centric products, enables growth for large teams, and assists in creating designs and uncovering insights that resonate with users.

Mixpanel vs. Hotjar: user reviews comparison

In this section, we'll cover user reviews for both Mixpanel and Hotjar. Both tools have a good rating, with Mixpanel scoring a higher 4.6/5, and Hotjar scoring 4.3/5 on G2 Crowd.

Mixpanel

Mixpanel has a 4.6 out of 5-star rating on G2, with 1,086 reviews. Users rave about these things:

  • "Reliable tracking of every user end-to-end"
  • "Helps find deep insights and aid in strategizing effectively"
  • " It helps us every day to understand problems, to support decision making and prioritizing resources."

However, some users have noted the following negatives:

  • "Formatting of dashboards is not very user-friendly"
  • "Steep learning curve"
  • "No possibility to group cohorts into projects, making it very messy"

Hotjar

Hotjar has a 4.3 out of 5-star rating on G2, with 298 reviews. Users note the following positives:

  • "User-friendly tool"
  • "IEasy to implement and simple to navigate."
  • "The user engagement tracking is pretty cool"

However, some users have noted the following negatives:

  • "Privacy concerns, as it records the user sessions"
  • "It does not provide real-time data, so you cannot have instant feedback to address the issue"
  • "Takes a toll on website speed"

Mixpanel vs. Hotjar: pricing comparison

In this section, we'll compare the pricing plans offered by Mixpanel and Hotjar.

Mixpanel

Mixpanel offers a free plan that includes 20M events/month and all core report types for user journey analysis. Paid plans start at $20 per month and go up to $833 per month for larger enterprises.

Hotjar

Hotjar offers a forever-free plan. The pricing structure begins at $32 per month for the basic paid plans, accompanied by supplementary fees based on the volume of page views and sessions required to meet specific needs and demands.

Alternative to Mixpanel & Hotjar: Fullview

Are you in search of a session replay solution prioritizing security, reliability, and cost-effectiveness for your technical support and product development team? If so, consider Fullview as an excellent alternative to Hotjar and Mixpanel, designed to streamline your technical support tasks.

  • GDPR Compliance: Unlike Hotjar and Mixpanel, Fullview fully complies with GDPR regulations. User data is securely stored on EU servers (with an option for US storage), and sensitive data is automatically obscured. Customizable data blurring options are also available for specific censorship needs.
  • User-Centric Session Replays: Fullview's session replays focus on user identity, ensuring data isn't aggregated or anonymized. This feature is particularly beneficial for customer support and product teams addressing individual user issues within their web app.
  • Extended Capabilities: Beyond session replays, Fullview offers co browsing and console logs. When a support ticket is received, you can access the relevant session recording, observe user screen activity, and engage in a cobrowsing call for issue resolution. Detailed console information, including user journey, page views, frustration signals, console errors, device details, and more, facilitates efficient troubleshooting.
  • Cost-Effective Plans: Fullview offers a forever free plan with four cobrowsing sessions per month for each agent and 1000 monthly session replay recordings, surpassing Hotjar and Mixpanel in affordability. For more extensive features, options like unlimited integrations, cobrowsing calls, and 10,000+ monthly session replays start at just $49 per seat.
  • Effortless Installation: Fullview requires no downloads and boasts a straightforward installation process by copying a few lines of code into your app, taking no more than 15 minutes.
  • Integration Convenience: Fullview seamlessly integrates with popular customer support software like Zendesk, Intercom, and Salesforce. This allows you to view session replays and initiate cobrowsing calls directly from a support ticket, with relevant session replays conveniently pinned for quick reference.

Wrapping things up

Choosing between Mixpanel and Hotjar depends on your specific business needs. Mixpanel excels in data analysis, scalability, and multiple implementation options, making it ideal for industries like healthcare and finance. In contrast, Hotjar offers interactive features like heatmaps, recordings, and new AI-powered insights, catering to marketing, product, and UX teams in larger organizations.

Considering an alternative, Fullview stands out for GDPR compliance, user-centric session replays, cobrowsing, and cost-effective plans starting at $49 per seat. Its easy installation and seamless integration with popular support software make it a compelling choice for technical support and product development teams.

Sources used:

Sources last checked on: November 21st, 2023

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