In an era where seamless customer interactions are paramount, collaborative browsing solutions stand as catalysts in reshaping the landscape of online support and engagement. In fact, 78% of customers are satisfied when they use a cobrowsing experience.
Among these, Cobrowse.io emerges as a pivotal player, offering real-time shared browsing experiences that redefine customer service paradigms. However, in a market teeming with options, exploring alternatives is crucial to discern the best fit for diverse business needs.
This article delves into the realm of Cobrowse.io, dissecting its features, strengths, and nuances.
We’re going to talk a little about cobrowsing, but if you want more details, check out our cobrowsing page.
Join us on this exploratory journey into Cobrowse.io and its competitive counterparts, charting a course toward enhanced customer interactions and streamlined support frameworks.
What is Cobrowse.io?
Cobrowse.io is a tool for browsing together on the web and mobile. It lets users quickly and safely share screens so that they can interact with the same web content together in real-time. It's known for having many features like live screen sharing, hiding sensitive info, and fitting well with other tools. Cobrowse.io takes security seriously, being ISO 27001 certified, and following privacy rules like GDPR, CCPA, and HIPAA.
It works with all major browsers and connects smoothly with existing products using developer tools. It also works well with popular services like Genesys, Salesforce, Zendesk, and others, making it great for big companies worldwide.
The key features of Cobrowse.io include:
- Real-time screen share: Users can see their apps running on their customer's screen in real time.
- Redaction: The ability to mask sensitive data, ensuring it never leaves the customer's device.
- Highlighting and annotation: Tools to guide the user to resolution with drawing and spotlight features.
- 3rd party content and remote control: Support for sharing 3rd party content and the ability to remotely control the customer's screen.
- Cobrowsing session and agent present mode: Features to record cobrowsing sessions and an agent present mode for enhanced support.
- Cross-platform support: Cobrowse.io is available for Web, Android, iOS, MacOS, and Windows apps, providing a wide range of compatibility.
- Privacy and compliance: The platform is ISO 27001 certified, GDPR, CCPA, and HIPAA compliant, ensuring data security and privacy.
- Integration and deployment flexibility: Cobrowse.io offers pre-built integrations for Genesys, Salesforce, Zendesk, Intercom, Freshdesk, and the ability to run the platform across AWS, Azure, GCP, or fully on-premise.
- Developer APIs: Best-in-class developer APIs to integrate cobrowse with your own products, providing flexibility and customization options.
- Easy Setup and Initiation: The platform offers an easy setup, enabling cobrowsing directly within the app with just a few lines of code, and the ability to initiate sessions effortlessly.
These features make Cobrowse.io a comprehensive and flexible solution for real-time screen sharing and cobrowsing, suitable for a wide range of use cases and industries.
- Comprehensive features: It offers an extensive range of tools for web and mobile browsing, enhancing the customer experience significantly.
- Compliance and security priority: With an ISO 27001 certification and compliance with GDPR, CCPA, and HIPAA, it prioritizes data security and privacy, crucial for handling sensitive customer information.
- Versatile integrations: It smoothly integrates with various CRM solutions, simplifying the integration process for seamless use.
- Tailored control: Users can customize interfaces and redact sensitive data, ensuring a personalized and controlled cobrowsing experience.
- Delayed customer support: Some users expressed frustration with delayed or inadequate responses from Cobrowse.io's support team, impacting their satisfaction with the service.
- Risks and points to consider: Cobrowsing comes with inherent risks like needing clear customer consent, the potential for compromising customer data, and the critical need for secure usage and regular software updates. These aspects hold significance for businesses integrating cobrowsing solutions.
Cobrowse.io user reviews
Cobrowse.io has a 4.5 out of 5 stars on G2’s review page but it only has three reviews. Users mention that they like that they can link to certain data about the user to support calls. They don’t like that their customer support response is very inconsistent.
Cobrowse.io offers various deployment options, including self-hosting as containers to support public clouds as well as on-premise requirements. Users can manage deployment effectively by regularly backing up the database, staying updated on new releases, and more. The implementation steps to deploy this software include scoping, validation, and production.
Cobrowse.io has several integrations, including pre-built integrations for Genesys, Salesforce, Zendesk, Intercom, and Freshdesk. Additionally, the platform offers custom integrations, allowing customers to deliver the agent-side UI directly into their own applications
The integrations are designed to provide flexibility and customization options, enabling users to seamlessly integrate Cobrowse.io with their existing CRM, helpdesk, or custom applications. While the exact number of integrations is not specified, the platform offers a range of integration options to suit various business needs.
Cobrowse.io offers several pricing tiers. Their website also states that it’s 100% free to use with no expiry during deployment and testing. However, there is no free plan.
Here are the pricing options:
- Website: $18/month per agent
- Includes mobile browsing
- Supports third-party content such as PDFs
- All Platform: $36/month per agent
- All form website cobrowsing
- Additional native cobrowsing across Android, iOS, RN, Xamarin, Flutter, MacOS, and Windows
- Enterprise Package Add-on
- You’ll need to contact them for pricing
- Includes legal agreements
- 24/7 incident response
Why use a Cobrowse.io alternative?
Cobrowse.io is pricey
As we mentioned, Cobrowse.io doesn’t have a free plan. While it’s free during implementation, you will be paying for it once you’re actually using it. This cost can add up for smaller businesses, especially if you have several agents. Considering this fact, it may be wise to choose an alternative.
Cobrowse.io can be difficult to get the hang of
Cobrowse.io has a bit of a learning curve. You’ll need to have prior tech knowledge in order to use it, or go through extensive training. Since it is newer, there aren’t many tutorials online.
Cobrowse.io isn’t suitable for customer support teams and has limited features
It’s important to keep in mind that Cobrowse.io is a limited cobrowsing solution that only does one thing. You won’t be getting session replays, console logs, or any other features. This makes it less ideal than other alternatives. All you’ll be able to do is cobrowse. So, you’ll need to pay for additional services if you want other features, such as the alternatives we’re going to discuss.
Best alternatives to Cobrowse.io in 2024
There are several alternative cobrowsing apps that have more features than Cobrowse.io. Here are some of our favorites.
Looking for an alternative to Cobrowse.io that offers more than just cobrowsing? Enter Fullview, a comprehensive software designed to elevate customer experiences through an array of innovative features.
- Unified Dashboard: Seamlessly manage tasks within a unified interface, enhancing ease of use.
- Session replays: Session replays allow you to record and playback user sessions in your app to see user behavior and product interactions in context. They are a great tool for agents to be able to reference past recordings to find solutions to issues quickly.
- Cobrowsing: Co-browsing with Fullview is a great way to involve customers in the troubleshooting process to show them exactly what you’re doing and how they can prevent further issues. Fullview cobrowsing is secure, has low latency and doesn’t require downloads.
- Console logs: See technical information from your user’s side (including user steps, pages visited, console logs, warnings, network information, and more) when watching a session replay or on a cobrowsing call. This makes it easy to troubleshoot bugs and other issues.
- No downloads or link sharing: Initiate calls directly within your web app with Fullview. There are no downloads involved and no need to share links or schedule meetings. The user you wish to initiate a cobrowsing call with will receive an incoming call notification in an open tab of your product. All they have to do to get started is click ‘Accept’
- Cobrowse with anonymous users: Fullview also supports cobrowsing with anonymous users (those not currently logged in to your app) for even more flexibility.
- Draw, highlight, talk: Fullview cobrowsing includes audio, video, and text chat, as well as annotation tools to draw and highlight on screen.
- GDPR compliance: Assures 100% compliance, prioritizing user data security and privacy.
- Flexible plans: Explore every plan with free trials and a perpetual free version catering to various needs. The free plan includes 4 cobrowsing calls per seat per month and 1000 session replays.
- Recorded training assets: Utilize cobrowsing and replays for training purposes and in-depth troubleshooting.
- Customizable workflows: Tailor workflows to specific needs for optimized efficiency.
- Customizable privacy settings: With Fullview, you can specify what data you want to capture during a cobrowsing call. Sensitive data is censored by default.
- Fullview doesn’t currently support mobile apps.
Fullview boasts an impressive user satisfaction rating of 4.7 out of 5 stars on G2's platform. Users hail it as a game-changer in streamlining processes, particularly lauding its time-saving replay function and cobrowsing features.
However, occasional delays in support response times have been highlighted as an area for improvement by users.
Fullview offers enticing options, including a free plan and enhanced functionalities starting with unlimited cobrowsing calls and integrations at $47 per seat each month. Larger-scale operations can opt for a tailored Enterprise plan upon direct contact.
Deploying Fullview is done in a few steps:
- Install Fullview’s SDX
- Integrate with Fullview’s API
- Whitelist Fullview in the CSP
- Update CORS policy
Why is Fullview better than Cobrowse.io?
Fullview is better than Cobrowse.io due to its comprehensive cobrowsing capabilities and seamless integration features. Fullview’s cobrowsing solution offers a best-in-class experience that can be initiated directly from the app with one click. It also has cross-platform capabilities so users can cobrowse on any device. In addition to cobrowsing, Fullview also offers session replays and console logs, making it a comprehensive technical support solution for businesses. With its many integrations, you can initiate cobrowsing calls and watch session replays straight from the software you already use for support, such as Zendesk, Intercom or Salesforce Service Cloud.
Glance is another cobrowsing alternative to Cowbrose.io with several features.
- Real-time viewing: Agents guide customers in real time through their browsing experience.
- Cobrowsing: Seamless shared browsing without downloads, providing secure and collaborative experiences.
- Security compliance: Certified for security and privacy compliance, especially crucial during sensitive sessions.
- Integration ease: Easy integration with CRM, desktops, and contact centers for quick session launches.
- Effortless engagement: No downloads or passwords required, accessible from various devices.
- Ease of use: Renowned for its user-friendly cobrowsing, ensuring easy screen sharing across devices.
- Excellent support: Praised for prompt and efficient customer service.
- Functionality: Offers diverse functions enhancing customer experiences.
- Cost-value balance: Considered affordable and valuable for startups and larger businesses.
- Audio limitations: Issues with audio capabilities might hinder specific user needs.
- Real-time window lack: Some users note limitations due to the absence of real-time window functionality.
- Loading delays: Slower loading times causing occasional delays in usage.
- Cloud-based: Offers easy accessibility, scalability, and swift implementation.
- On-premise: Enhanced security, customization options, and comprehensive deployment support.
- Hybrid: Balances security and accessibility for varying operational needs.
- Salesforce: Direct session access and syncing with Salesforce records.
- Microsoft, Twilio, Genesys, ServiceNow: Seamless integration for enhanced compatibility.
- Single Sign-On (SSO): Simplifies account access through SSO.
Glance offers two plans, Lite at $19/month and Pro at $35/month. However, detailed plan information requires direct contact with their team, as there's no listed information on their website.
Why is Glance better than Cobrowse.io?
Glance offers way more features than just cobrowsing. It’s also a more established player in the market, having been around longer and with more user reviews and validation than Cobrowse.io
Surfly is another well-known cobrowsing solution on the market.
- Cobrowsing capabilities: Enables seamless simultaneous browsing, fostering enhanced collaboration.
- Cross-device support: Offers compatibility across various platforms, ensuring a smooth user experience.
- Security and privacy measures: Emphasizes robust security protocols, safeguarding data during sessions.
- Session handover: Facilitates smooth transitions between sessions, ensuring continuity in collaborative efforts.
- Efficient collaboration: Streamlines collaborative efforts effectively.
- Accessibility: Ensures ease of access across devices and platforms.
- Security Emphasis: Prioritizes data security and privacy.
- Limited features: Some users note limitations in available functionalities.
- Integration challenges: Encountering difficulties in integrations has been highlighted.
With an impressive 4.8 out of 5 stars on G2, users commend Surfly's customer support quality and time-saving capabilities. However, some users mention challenges associated with the learning curve.
Pricing and Deployment
Pricing: Surfly's pricing tiers are not publicly listed. They offer a free trial but do not provide a free ongoing version.
Deployment: Surfly offers options for both public cloud and private server deployments. It handles hosting and infrastructure needs for most deployment options apart from on-premise hosting. Installing Surfly involves signing up for their platform and inserting a snippet of code into your website.
Surfly offers a diverse range of integrations, complementing its user-friendly interface and enhancing collaborative capabilities. These integrations include CRM and live chat platforms.
Why is Surfly better than Cobrowse.io?
Surfly like the other alternatives, has several features that you don’t get with Cobrowse.io. There is also a free trial so you can try the software before you buy.
Glia is a cobrowsing software that’s a bit newer. It offers many features that put it ahead of Cobrowse.io.
- Channel-less architecture: Provides seamless transitions across channels for customers and employees.
- Cobrowsing and screen sharing: Enables real-time guidance for faster issue resolutions.
- Live chat and video chat: Real-time messaging and face-to-face interactions for personalized support.
- Messaging and omnichannel support: Smooth transitions between communication channels.
- Integration capabilities: Integrates with CRM tools and employs AI for efficient data access and support.
- AI-powered assistance: Utilizes AI and chatbots for immediate responses and efficient task completion.
- Security and compliance: Ensures data security and regulatory compliance during interactions.
- Enhanced customer experience: Multiple communication options tailored to customer preferences.
- AI tool suite: Offers extensive AI tools for improved customer interactions.
- Mobile-friendly cobrowsing: Allows mobile access, enhancing accessibility.
- Fully customizable: offers extensive customization options for tailored solutions.
- Analytics and insights: Provides data-driven insights for informed decisions and enhancements.
- Complex integrations: Some integrations may require technical expertise, leading to setup complications.
- Cost: Pricing might be high for certain organizations, impacting affordability.
- Learning curve: Initial productivity might be impacted due to the learning curve.
- AI Limitations: AI might lack nuanced support for complex customer issues, leading to limitations.
- Security concerns: Handling sensitive data over chat channels might pose security risks.
- Lack of SMS integrations: SMS integration capabilities are limited.
With a 4.8 out of 5 stars on G2, users praise Glia's interface and swift technical support. However, difficulties during implementation and mobile functionality are mentioned.
Glia doesn’t publicly disclose information about deployments or installation on its website.
Glia integrates with over 400 organizations, including CRM systems, ticketing systems, knowledge base platforms, communication channels, analytics tools, and offers APIs for custom integrations.
Glia's pricing isn't publicly available. No free version or trial is offered. Contact the company for pricing details.
Why is Glia better than Cobrowse.io?
We cannot stress enough that Cobrowse.io is ONLY a cobrowsing tool. Glia has several features that make it a better bang for your buck instead of only having one function.
Upscope offers capabilities similar to Glance, focusing on streamlined screen sharing.
- Instant screen sharing
- One-click connection
- Security measures
- Annotations and pointers
- Efficient screen sharing: Streamlines screen sharing for effective collaboration.
- User-friendly interface: Designed for ease of use, catering to non-tech-savvy users.
- Security focus: Prioritizes robust security measures.
As for cons, Upscope has a limited amount of integrations compared to other cobrowsing solutions.
With a 4.6 out of 5 stars on G2, users appreciate the user-friendly interface and the ability to visually guide customers. However, limitations in mobile functions are highlighted.
Upscope provides a free trial for initial use. They offer the HelloScreen plan at $36/month per agent and a Cobrowsing API plan at $.05/cent per minute for cobrowsing calls.
Upscope's deployment involves preliminary assessments to customize features, followed by comprehensive training and onboarding sessions for team readiness.
Offering a vast array of over 1,000 integrations, Upscope ensures ample options to align with diverse business needs, fostering a seamlessly integrated ecosystem.
Why is Upscope better than Cobrowse.io?
Upscope is considered better than Cobrowse.io due to its more advanced feature set, including greater scalability, making it a viable option for larger businesses and call centers.
Wrapping it up
At the end of the day, there’s a lot to think about when it comes to choosing a cobrowsing solution. While Cobrowse.io is good at what it does, you must consider that it only has one function and you’ll be adding on other costs to get features such as session replays from another app. Always do your research when adding software to your business!
- Cobrowse.io reviews
- Glance Reviews
- Upscope Reviews
- Surfly Reviews
- Fullview Reviews
- Glia Reviews
- Cobrowsing Report by Aberdeen Group
- Cobrowsing statistics
Sources last checked on: 15-Jan-2024