Videos

Enjoy our conversations with CX leaders about the future of support and customer experience.

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Customer Success: How to Get This Role Right
Videos
December 1, 2022

Customer Success: How to Get This Role Right

In this video we sit down with JoĂŁo Fernandes from Zendesk to discuss the role of customer success.

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Voice of the Customer: Turning Insights Into Action
Videos
February 7, 2023

Voice of the Customer: Turning Insights Into Action

Collecting customer feedback is not enough. Learn how to run a successful VoC program with insights from Help Scouts's Elyse Mankin.

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Proactive Support: How to Implement It And Why
Videos
November 17, 2022

Proactive Support: How to Implement It And Why

We sat down with support leaders from Dixa, Partner Hero and Assembled to discuss how proactive support can transform CX.

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CX Talks With Lightspeed Venture Partner Anoushka Vaswani
Videos
May 18, 2022

CX Talks With Lightspeed Venture Partner Anoushka Vaswani

Fullview CEO Daniel Bakh and Lightspeed partner Anoushka Vaswani sit down to discuss CX, SaaS trends and the future of Fullview.

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Interview: Butter's Jakob Knutzen On How To Build More Engaging Products With A Customer Experience Focus
Videos
May 3, 2022

Interview: Butter's Jakob Knutzen On How To Build More Engaging Products With A Customer Experience Focus

Interview with Butter founder Jakob Knutzen on how to build more engaging products by focusing on the customer experience.

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Video: Pleo CEO Jeppe Rindom On How To Build A Hyper-Growth Company Through Customer Centricity
Videos

Video: Pleo CEO Jeppe Rindom On How To Build A Hyper-Growth Company Through Customer Centricity

Jeppe Rindom, CEO of Pleo, sits down with Daniel Bakh to discuss the future of customer support at SaaS companies

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Video: Interview With Tobias Dilling, Manager Of CX Operations At Worksome
Videos

Video: Interview With Tobias Dilling, Manager Of CX Operations At Worksome

A deep dive interview with Worksome on their successful support strategy after scaling to +100 employees.

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Webinar: How To Empower Your Team To Deliver Better Customer Support At Scale
Videos

Webinar: How To Empower Your Team To Deliver Better Customer Support At Scale

You'll hear from Tue Søttrup, Chief Customer Experience Evangelist at Dixa, and Daniel Bakh, CEO of Fullview.

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