As CEO & Co-Founder of Fullview, I have felt a lot of the noise around artificial intelligence, especially in customer support, most AI today still talks more than it acts.
Yes, we’ve taught machines to understand language with unprecedented fluency. We’ve trained them to summarize, categorize, and recommend. And for all this power, what do most AI support experiences look like in 2025? A chatbot in a help widget, fumbling through scripts or just summarising how-to articles, and often escalating to a human when it gets hard.
It’s time for something radically better.
At Fullview, we’ve spent years building the infrastructure for truly great support: cobrowsing, session replays, real-time console data and a robust SDK that captures terabytes of data every month. Now, we’re launching what we believe is the future, the world’s first AI Agent that doesn’t just tell users what to do. It shows them. And when needed, it does it for them.
This isn’t another rebranded chatbot. It’s a truly end-to-end autonomous AI agent.
The Problem with Passive AI
Customer support today faces a paradox. Businesses want to scale without ballooning headcount. Users want instant, effective help. AI promised to solve this — but most AI hasn’t kept that promise.
Why? Because traditional support bots are passive. They rely on words alone. If you’re a user stuck on a complex onboarding flow or facing a configuration issue buried in settings, being told to "click here" or "go there" by yourself just doesn't cut it.
Imagine asking a football coach how to improve your kicks, and they just email you a manual instead of guiding you through it so you can actually learn.
That’s how most AI support feels today.
From Words to Actions
The real magic happens when AI moves from explaining solutions to executing them.
That’s the breakthrough behind Fullview’s AI Agent. It’s not just a language model layered on top of a help center. It’s an AI that understands your UI visually and technically, and can guide users step-by-step, highlight buttons, and even take actions on their behalf inside your product.
Picture a user trying to generate a report in their CRM and getting stuck. Instead of waiting for human support, they ask Fullview AI. It visually highlights the exact input fields they need, auto-fills the correct values, and submits the form in seconds.
No handoff. No confusion. Just resolution.
A New Support Paradigm
This shift from conversational bots to autonomous agents isn’t just a product upgrade. It’s a paradigm shift.
Traditional support separates information from interface. A chatbot tells you what to do; you go do it somewhere else. Our AI Agent removes that gap. It’s support and action, unified in the same layer.
And it works out of the box. No brittle RPA scripts or canned product tours. The agent learns your UI just by observing and acts with precision.
We believe this is what the next generation of customer support & CX looks like; truly agentic.
Where We’re Headed
This is just the beginning for this new chapter for Fullview, and the future of CX.
In time, our agent will become even more autonomous, more personalized, and more proactive.
Imagine onboarding that completes itself. Settings that configure themselves. Troubleshooting that happens invisibly in the background.
That’s where we’re going. Not just chatbots that talk, but AI agents that solve.
A Call to Action
If you're building a product where customer experience matters and you want to go beyond ticket deflection and chat bubbles, it's time to rethink what AI support can be.
At Fullview, we're betting that the future belongs to doers, not talkers.
And we just gave the world its first AI support agent that knows how to do.
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