Chat AI for Customer Service
Provide Instant Answers with Intelligent AI Chat
One-Shot Resolutions
Eliminate the "screenshot tennis." Because the AI processes the DOM to understand the precise problem context, it resolves complex issues in a single interaction without back-and-forth exchanges.
Not just another Chatbot
Meet Fullview’s AI agent! Your customer’s personal guide inside your app, email and chat. It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.
Real time resolution plans
Fullview AI generates and executes
highly contextual resolution plans
Custom Policies & SOPs
Set standard operating procedures, custom policies
and coach the AI to perform as desired.
Intelligent, Natural Conversations
Understands complex questions, breaks them into steps, and asks clarifying questions when needed.
Seamless Escalation
Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.
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Executing Actions
Fullview AI connects to critical business tools
to execute actions via API and MCP.
Backend Action Triggers
Resolve issues end-to-end inside the chat. The agent can trigger workflows like "Add User" or "Extend Trial" directly in your system to close up to 70% of tickets without escalation
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Seamless Human Handoff
The AI knows when to step aside. If a customer requests a human, the agent routes the chat to your team instantly. The conversation history transfers perfectly so your agents never miss a beat.
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
FAQs
What is AI chat for customer service?
AI chat for customer service is an automated system that handles real-time customer conversations with intelligent, context-aware responses. Fullview's AI chat goes beyond standard responses by understanding the user's screen through DOM analysis, knowing their account details (roles, permissions, ticket history), and executing backend actions to resolve issues in a single interaction.
What is first-contact resolution in AI chat?
First-contact resolution (FCR) means solving a customer's issue completely during their initial interaction, with no follow-up needed. Fullview's AI chat achieves up to 70% first-contact resolution by combining contextual knowledge, visual on-screen guidance, and backend action execution to eliminate the back-and-forth that plagues traditional support.
Can AI chat trigger backend actions during a conversation?
Yes. Fullview's AI chat connects to your systems via API and MCP to execute real operations during a conversation. This includes actions like adding users, extending trials, processing refunds, and updating account configurations. Up to 70% of tickets can be resolved without escalation because the AI handles the work directly.
How does AI chat eliminate "screenshot tennis" in support?
Traditional support often requires customers to send multiple screenshots while agents try to understand the problem. Fullview's AI chat reads the DOM to see what the customer sees on their screen in real time, eliminating the need for screenshots entirely and resolving complex issues in a single exchange.
Does AI chat support 24/7 customer service?
Yes. Fullview's AI chat operates around the clock across all integrated channels, providing instant responses to customer inquiries at any hour. When the AI encounters issues beyond its scope, it routes conversations to your human team during business hours with complete context and session history preserved.
How does AI chat hand off to human agents?
When a customer requests a human or the AI detects an issue requiring human judgment, it transfers the conversation instantly to your support team. The full conversation history, customer account context, and AI-generated session recordings transfer automatically, so the agent picks up without asking the customer to repeat themselves.
Go beyond chatbots and automate support with higher CSAT.
Understand, Guide and Resolve customer support requests faster than ever with Fullview AI
Understand, Guide and Resolve customer support requests faster than ever with Fullview.