Session Replay Tool for Better Customer Insights
Lower time to resolution
Watch auto generated video-like recordings to understand exactly where customers struggle in your product. Redact PII & GDPR sensitive data to understand issues quickly without compromising privacy.
Break down silos
Bridge the gap between product and support teams. Share sessions with developers instead as automatic bug reports with console & network data.
Faster troubleshooting
Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.
What are session replays?
Detailed user journeys
Gain instant context for faster troubleshooting and efficient problem-solving
A session replay is a tool that automatically records user sessions within a web app or on a website, allowing product and support teams to watch both live and historical user web sessions. With session replays, you can see bugs, user behaviour, frustration signals and other product issues in context. This helps quickly identify and resolve problems, bridging the gap between product and support teams by sharing detailed session data instead of traditional bug reports.
Session replays provide real-time insights, enabling faster troubleshooting and a comprehensive understanding of the entire user journey.
See exactly what happened
Rage clicks
Identify friction points and understand issues in seconds.
Navigation steps
Follow the user journey, both visually and under the hood
Console errors
Spot sessions containing errors and jump straight to them
Rage clicks
Identify friction points and understand issues in seconds.
Navigation steps
Follow the user journey, both visually and under the hood
Console errors
Spot sessions containing errors and jump straight to them
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Bridging support and development teams for quicker issue resolution and enhanced customer satisfaction.
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Understand issues and user journeys
Stop asking questions and start seeing things for yourself. Automatically recreate every single user session to better understand pain points and optimize customer experiences.
Watch specific user sessions in real-time
Unlike traditional session replay tools, with Fullview you can easily see how each specific customer interacts with your product. The best part? It works in real-time.
Jump straight to issues and replicate bugs easily
Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.
Simplify your support workflow mess with our all-in-one solution
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Integrate with existing tools
Stay organized with labels and custom views
Create custom views for filters you use often and review the highest-priority issues in seconds.
Privacy focused
Stay compliant. Sensitive information is redacted at source, meaning it never reaches our servers, and you have full control over what's visible and what's censored in Fullview Replays.
Why choose Fullview
for session replays?
What sets us apart.
- Built around customer identity
- Access to console logs
- 100% GDPR compliant
- Customizable privacy settings
- Supports mobile apps
- View customer sessions from support software via integration
- Cobrowsing
- Free plan
- Record all users — no sampling
- Rage click detection
- Some providers
- Some providers
- Some providers
- Some providers
- Some providers
- Some providers
FAQs
What are session replays and how do they work?
Session replays are video-like recordings that automatically capture user activity within your web application. They recreate the user's journey by logging DOM mutations, clicks, scrolls, mouse movements, and other interactions. Fullview processes this data to create visual playbacks showing exactly what users did, including console logs, network data, warnings, and errors.
Is session replay different from screen recording?
Yes. Session replay reconstructs the user's experience by capturing DOM events and browser interactions, not actual video footage. This approach uses less bandwidth, protects sensitive data through masking, and provides technical context like console logs that traditional screen recordings miss.
What can I see in session replays?
Each replay shows the user's visual journey through your app, console logs with warnings and errors, network activity and system information, rage clicks and frustration signals, and the complete timeline of user actions. Replays start when users become active and are unlimited in duration.
Is session replay GDPR compliant and secure?
Yes. Fullview session replays are GDPR compliant with data stored on EU servers in Germany (US servers available on request). The platform uses customizable data redaction to mask sensitive information at source before it reaches servers.
How do I navigate through replays?
Replays include tagged timelines showing key events, allowing you to jump directly to where issues occurred. Skip forward or back in 15-second increments, share specific moments with teammates using the share button, and view console details on the right side while watching.
How long does implementation take?
Not long at all. Implementation involves copying the Fullview script into your web app's <head> section and doing a simple API integration to identify users. The SDK loads asynchronously with minimal performance impact.
Can I access session replays from my helpdesk?
Yes. Fullview integrates with Intercom, Zendesk, and Salesforce. View session replays directly from support tickets or chats without switching tools. Click on any replay listed in your helpdesk to open it in a new tab with full timeline and console data.
How do replays help support teams?
Replays eliminate back-and-forth asking for screenshots or issue descriptions. Support agents see exactly what happened, understand context immediately, diagnose bugs faster with console logs and network data, and share specific replay moments with developers as automatic bug reports.
Can I watch sessions in real-time?
Yes. Fullview supports both live and historical session viewing. Watch ongoing sessions as users navigate your app in real-time, providing instant context when issues occur during active support conversations.
Learn how the world’s best support system will impact your business