Loved by support and product teams across the globe.
Get instant context
Instantly see the user journey, network logs, device info and more.
Provide your product team with accurate and automated bug reports.
Fullview plugs into the tools you already use.
See exactly what happened
Identify friction points and understand issues in seconds
Follow the user journey, both visually and under the hood
Spot sessions containing errors and jump straight to them
Hear from our customers
Support and product teams have spotted user trends, increased customer satisfaction, guided users to solutions, identified bugs, and deployed the right product fixes to create next-level customer experiences with Fullview.
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
See console information, including meta events and metadata.
All the data you need is there. Browser, OS, DOM events, button clicks, script errors and a lot more.
Apply filters for user steps, errors, warnings or logs and find what you are looking for in seconds.
Access user’s metadata
Access user’s meta events
Filter by user steps, errors, warnings or logs
Complete picture for both live and asynchronous support.
The Fullview console is available for both session replays and live cobrowsing calls. You can filter for specific events and spot issues in seconds.
View frontend data
View backend data
View console information in and outside of calls
Finding bugs couldn't be easier.
With Fullview, support teams and developers can look under the hood in real-time, solving issues and squashing bugs with all the information they need at their fingertips.
No more manual bug reports
Easy context for technical issues
See full user journey
Automate bug reporting.
Sending reports to your developers will take you seconds. Watch a session replay, identify the issue and press a button to send a ticket to Jira, GitHub, Linear or other integrations we'll offer soon.
Automatic error detection
Automatic bug reporting features
Most common questions
What are Fullview console logs?
Fullview Console is a side-panel available both during live cobrowsing calls and session replays (ongoing and completed) that displays console information relevant to that session or cobrowsing call. You can see exactly what is going on ‘under the hood’ on your user’s side with a comprehensive account of console errors, network information, warnings, user steps, frustration signals, device information, and more. This makes it easy to diagnose problems and troubleshoot customer and product issues — without having to go back-and-forth with the customer trying to understand the issue.
How can I get access to Fullview console logs?
Fullview Console is a feature that is included in all our cobrowsing and session replay plans. You don’t need to do anything extra to enable console logs — Fullview automatically collects this information when a session is being recorded or a cobrowsing call is taking place.