Troubleshoot effortlessly with console logs

See key events of your customer journey and recreate issues or bugs in seconds. Built for support and product teams.

Lower time to resolution

Jump to where issues occurred, watch what happened and understand customers' problems faster.

Break down silos

Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.

Faster troubleshooting

Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.

What is troubleshooting?

Console Logs

Access console data from user activity for a deeper look.

Experience seamless support with the Fullview Console, a powerful side-panel accessible during both live cobrowsing calls and retroactive session replays. Access critical console information for each user session for an in-depth view of what’s happening ‘under the hood’ on your user’s side.

With a comprehensive overview of console errors, network details, warnings, user actions, frustration signals, device information, and more, Fullview Console simplifies problem diagnosis and troubleshooting.

Get Started

Start on our forever free plan and upgrade to pro anytime.

See exactly what happened

with Fullview console logs

Rage clicks

Identify friction points and understand issues in seconds.

Navigation steps

Follow the user journey, both visually and under the hood

Console errors

Spot sessions containing errors and jump straight to them

You’re in good company

What our customers say about Fullview

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Principal Program Manager, Personio

Marco Ricciardi

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton

CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz

CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham

Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen

CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil

CTO and Co-founder, Rasayel

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin

Product and Engineering Lead, Checkr, Inc.

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger

Product Manager, Tabit

Fullview is loved by customer support teams across the globe

Fullview console logs simplifies support with comprehensive data during live cobrowsing and replays, allowing fast issue resolution without back-and-forth.

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Fullview is backed by CEOs and support execs from world-class companies

"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."

Man in light blue shirt looking through the window

Jeppe Rindom, CEO & Founder, Pleo

See console information, including meta events and metadata

All the data you need is there. Browser, OS, DOM events, button clicks, script errors and a lot more. Apply filters for user steps, errors, warnings or logs and find what you are looking for in seconds.

Access user’s metadata

Access user’s meta events

Filter by user steps, errors, warnings or logs

Complete picture for both live and asynchronous support

The Fullview console is available for both session replays and live cobrowsing calls. You can filter for specific events and spot issues in seconds.

View frontend data

View backend data

View console information in and outside of calls

Finding bugs couldn't be easier

With Fullview, support teams and developers can look under the hood in real-time, solving issues and squashing bugs with all the information they need at their fingertips.

No more manual bug reports

Easy context for technical issues

See full user journey

Without Fullview

Simplify your support workflow mess with our all-in-one solution

Support Chat

Screenshots

Customer Calls

Screenshare

Front-End Issues

Developer Diagnosis

Follow-Up

With Fullview

Support Request

Access Fullview's features directly in your support chat or tickets with our powerful integrations.

Instant Context

Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.

Take Control

Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.

Faster Debugging

See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.

Automate bug reporting

Sending reports to your developers will take you seconds. Watch a session replay, identify the issue and press a button to send a ticket to Jira, GitHub, Linear or other integrations we'll offer soon.

Automatic error detection

Automatic bug reporting features

Powerful integrations

FAQ

What are Fullview console logs?

Fullview Console is a side-panel available both during live cobrowsing calls and session replays (ongoing and completed) that displays console information relevant to that session or cobrowsing call. You can see exactly what is going on ‘under the hood’ on your user’s side with a comprehensive account of console errors, network information, warnings, user steps, frustration signals, device information, and more. This makes it easy to diagnose problems and troubleshoot customer and product issues — without having to go back-and-forth with the customer trying to understand the issue.

How can I get access to Fullview console logs?

Fullview Console is a feature that is included in all our cobrowsing and session replay plans. You don’t need to do anything extra to enable console logs — Fullview automatically collects this information when a session is being recorded or a cobrowsing call is taking place.