Blog

Looking to enhance customer experiences? Discover Heap and alternatives in DXI platforms to tailor, analyze, & optimize digital journeys.

Choosing web monitoring tools? Discover LuckyOrange & Hotjar's differences. Also, explore Fullview as an alternative. Which suits you?

Frustrated users impacting your online business? Discover how to spot signs of frustration & implement 10 strategies for a seamless UX.

Explore a detailed comparison of Heap and Pendo for powerful product analytics. Discover strengths, pricing, and an alternative option.

Confused about which tool is right for you? Here's a complete breakdown of features, user reviews, pros, cons, and costs.

Wondering how to calculate your customer retention rate? Here's a simple breakdown of the formula and process in this blog post.

Net revenue retention (NRR) definitions and benchmarks every SaaS company should know, plus 15 actionable ways to improve your NRR.

Learn more about customer experience (CX) roles, titles & responsibilities — from support agents to CXOs to customer retention leads.

Customer Experience Insights