Customer support transformed dramatically in 2025. AI agents now resolve 40-60% of support inquiries autonomously, visual guidance helps users complete complex tasks on-screen, and session intelligence provides unprecedented visibility into customer issues.
Zendesk remains the backbone for thousands of support teams, but its real power comes from the integrations you connect to it. The right stack can turn Zendesk from a ticketing system into a complete AI-powered support platform.
This guide covers the best Zendesk integrations for 2026, organized by what they do best. We've focused on tools that either use AI to resolve issues faster, help your team work more efficiently, or provide better insights into customer experience.
What you'll find:
- Complete platform solutions that add AI agents, visual guidance, and session intelligence
- Specialized tools for QA, workforce management, and workflow automation
- Customer feedback and sentiment analysis integrations
- Productivity tools that save your team time on repetitive tasks
Whether you're building an AI-first support operation or optimizing your existing Zendesk setup, you'll find integrations here that can transform how your team works.
Complete Platform Solutions
Fullview - Best for AI Agents, Cobrowsing & Session Replays
Fullview is the only Zendesk integration that combines autonomous AI agents, visual guidance, cobrowsing, and session replays in one platform. While most integrations solve one problem, Fullview handles the complete support journey - from initial AI-powered conversations to complex human escalations.
Why Fullview Stands Out
- AI agents that can both converse AND show users how to solve problems on-screen
- Complete session replays of every interaction (AI and human) for quality assurance
- Seamless escalation from AI to human agents with cobrowsing and full context
- No-code builder that deploys 75% faster than developer-dependent solutions
- Single integration instead of managing three separate tools
Best Zendesk Integration for AI Agents
Fullview enables support teams to build autonomous AI agents that resolve customer issues across chat and email without human intervention. Unlike Zendesk's native AI that only handles text-based conversations, Fullview's agents understand the DOM in real-time and can provide step-by-step visual walkthroughs when text explanations aren't enough.
Key AI Agent Capabilities
- Genuinely autonomous - Understands context, asks intelligent follow-up questions, and knows when to escalate
- Visual guidance differentiation - Shows users how to complete tasks on-screen, not just text instructions
- Multi-channel support - Works in Zendesk chat, email, and your own chat widget
- No-code builder - Build and deploy agents in 3-5 days without developers
- Custom personality - Configure tone, response style, and brand voice
AI Agent Performance
- 40-60% of issues resolved without human intervention
- Deploy 75% faster than Intercom Fin or Zendesk AI (3-5 days vs 6-8 weeks)
- Average handle time reduced by 45% with visual guidance
- 14-day free trial includes all AI agent features
How Fullview's AI Agents Work in Zendesk
- Customer reaches out - Via Zendesk chat, email, or your embedded chat widget
- AI agent responds - Analyzes the question, searches your knowledge base, asks follow-ups if needed
- Visual guidance when needed - For "how to" questions, AI offers step-by-step on-screen walkthroughs
- Seamless escalation - When AI reaches its limits, conversation escalates to human agent with full context
What Makes Fullview's AI Different
Most AI support tools (Intercom Fin, Zendesk AI, Forethought) can only answer questions conversationally. They struggle with complex "how to" issues that require showing users exactly what to click, where to find features, or how to complete multi-step workflows.
Fullview's agents analyze the DOM structure of your application in real-time. They can see what users see on their screens and provide contextual, visual guidance that goes far beyond text-based responses.
Example: A user asks "How do I export my data to CSV?"
- Traditional AI: Provides text instructions that may or may not match what the user sees
- Fullview AI: Offers to "show you how" with step-by-step highlights directly on the user's screen, guiding them to the exact button location and through each step of the export process
For a comprehensive comparison of AI capabilities across platforms, see our guide to the best AI customer support agents in 2025.
Best Zendesk Integration for Cobrowsing
When AI agents reach their limits, human agents need powerful tools to resolve complex issues quickly. Fullview's cobrowsing integration allows support agents to see exactly what customers see and guide them through problems collaboratively.
Cobrowsing Capabilities
- One-click cobrowsing from Zendesk tickets - Send cobrowsing request directly from ticket view
- Screen control - Take control of user's screen to complete tasks on their behalf (with permission)
- On-screen highlighting - Point to specific elements, buttons, or areas
- Console visibility - See errors, warnings, and logs in real-time during cobrowsing sessions
- No downloads required - Works in browser, no software installation for users
Cobrowsing Use Cases
- Complex multi-step workflows that are hard to explain via text
- Urgent issues requiring immediate resolution
- Training new users on advanced features
- Escalations from AI agents that need visual guidance
- Technical troubleshooting with real-time console access
How Cobrowsing Works in Zendesk
- Agent views ticket - Sees customer issue in Zendesk
- Clicks "Start Cobrowsing" - Sends request to customer
- Customer accepts - Cobrowsing session begins instantly
- Collaborative resolution - Agent highlights, annotates, or controls screen
- Session saved - Entire interaction recorded for QA and reference
Privacy and Security
- Mask sensitive fields automatically (passwords, credit cards, SSNs)
- User can end session anytime
- GDPR compliant with EU data storage
- Encrypted connections for all sessions
- Session recordings stored securely with access controls
Cobrowsing Performance
- 2x faster resolution times compared to phone or chat alone
- 65% reduction in back-and-forth messages
- Works for both Zendesk Support tickets and Zendesk Chat
Best Zendesk Integration for Session Replays
Fullview automatically records session replays of every customer interaction - both AI agent conversations and human support sessions. This gives support teams unprecedented visibility into what customers experienced, making it easy to identify bugs, understand context, and improve support quality.
Session Replay Capabilities
- Automatic recording - Every AI and human interaction captured automatically
- Video-like playback - Watch exactly what happened on customer's screen
- Console integration - View errors, warnings, network logs, and device info alongside replays
- Advanced filtering - Sort by user, date, errors, rage clicks, or custom labels
- Direct Zendesk access - Watch replays without leaving ticket view
What You See in Session Replays
- Complete user journey leading to the support request
- Exact steps that triggered the bug or issue
- Console errors and warnings with timestamps
- Device type, browser, network conditions
- User interactions (clicks, scrolls, form fills)
Session Replay Use Cases
- Proactive support - See issues before customers report them
- Bug reproduction - Watch exact steps that triggered problems
- AI agent QA - Review how AI agents handled complex requests
- Training material - Use real sessions to train new support agents
- Feature requests - Understand how customers actually use your product
Filtering and Search
- Filter by user ID, email, or account
- Filter by date range or specific time periods
- Filter by console errors or warnings
- Filter by rage clicks (frustration indicators)
- Create custom labels for categorization
- Search by URL or page visited
Why Session Replays Matter for Zendesk Users
Traditional support relies on customers describing what went wrong. Descriptions are often incomplete, inaccurate, or missing crucial context. Session replays eliminate this problem by showing agents exactly what happened.
Before Fullview: "Can you send me a screenshot of the error?"With Fullview: Agent watches the full session, sees the exact error, and identifies the root cause in 30 seconds
Session Replay Performance
- 40% faster ticket resolution when agents have replay access
- 70% reduction in "need more information" responses
- 85% of bugs can be reproduced from session replays alone
Fullview Pricing
Fullview offers flexible pricing based on conversation volume:
Free Plan: $0/month
- 50 AI conversations per month
- Conversational AI agent (no visual guidance)
- Embedded chat interface
- Knowledge base connectors
Growth Plan: Starting at $96/month
- 200+ conversations (scales with volume)
- Everything in Free, plus:
- AI agents with visual guidance
- Email support agent
- Session replays
- Intercom, Zendesk, HubSpot integrations
- Custom AI personality and tone
Custom Plan: Enterprise pricing
- Custom conversation limits
- Everything in Growth, plus:
- Cobrowsing for escalations
- Salesforce integration
- Dedicated success manager
- SSO & security reviews
- SLA guarantees
Add-ons (Available on Paid Plans)
- AI Analytics: +$189/month (up to 2K interactions)
- AI Replays: +$199/month (up to 2K interactions)
Free trial: 14 days with full access to all Growth plan features
Fullview Setup and Installation
Time to deploy: 3-5 days (no developers required)
Setup Steps
- Install Fullview script in your application (10 minutes)
- Connect knowledge sources (help center, docs, or file uploads)
- Customize AI agent personality and tone
- Test in playground mode
- Deploy via Fullview widget or integrate with Zendesk
Zendesk Integration Options
- Native Fullview AI widget embedded in your app
- Works with Zendesk Chat
- Works with Zendesk Support tickets
- Compatible with Zendesk messaging
Customer Reviews
Fullview has a 4.7 rating on G2.
Quality Assurance & Agent Performance
Klaus - Best for Quality Assurance
Klaus makes it easy for support teams to evaluate ticket quality, provide coaching feedback, and improve agent performance over time. The platform combines internal quality reviews with external customer feedback metrics (CSAT, CES) to give you a complete picture of support quality.
Key Klaus Features
- Rate and review support conversations with customizable scorecards
- Track agent performance across multiple quality dimensions
- Combine internal reviews with CSAT and CES scores
- Identify training opportunities based on quality trends
- Recognize top performers and reward excellent service
Klaus Capabilities
- Customizable rating categories - Define what quality means for your team
- Flexible rating scales - Choose 2, 3, 4, or 5-point scales
- Weighted scoring - Assign different importance to each category
- Conversation sampling - Auto-select tickets for review
- Agent feedback - Provide coaching directly in Klaus interface
- Quality trends - Track improvement over time
Why Teams Choose Klaus
- Easy to set up with Zendesk (connects in minutes)
- Intuitive interface for both reviewers and agents
- Balances positive recognition with coaching opportunities
- Scales from small teams to enterprises
- Excellent customer support from Klaus team
Klaus Pricing
Contact Klaus for custom pricing based on team size and features needed
Rating: 4.7 stars on G2
Workforce Management
Assembled - Best for Team Scheduling and Forecasting
Assembled provides real-time workforce management for support teams. It automatically tracks agent status, forecasts staffing needs, and helps you optimize schedules across full-time employees, part-timers, and contractors.
Key Assembled Features
- Real-time analytics on agent availability and utilization
- Forecasting based on historical ticket volume and patterns
- Automated schedule optimization
- Goals and KPIs tracking for individual agents and teams
- Integration with Zendesk to pull real-time data
Assembled Capabilities
- Automatic status tracking - Syncs with Zendesk to monitor agent activity
- Volume forecasting - Predict ticket volumes and staffing needs
- Schedule optimization - Balance coverage with agent preferences
- Performance analytics - Compare team and individual performance
- Reporting tools - Analyze trends and make data-driven decisions
Why Teams Choose Assembled
- Centralized platform for all workforce management needs
- Real-time insights help teams respond to volume spikes
- Works with existing tools (Zendesk, Salesforce, Slack)
- Scales from 10 to 500+ agents
Use Cases
- Managing schedules across multiple time zones
- Handling seasonal volume spikes
- Optimizing agent utilization rates
- Forecasting hiring needs based on growth
Assembled Pricing
$15 per user per month
Rating: 4.7 stars on G2
Workflow Automation
FlowEQ - Best for Decision Trees and Complex Workflows
FlowEQ embeds interactive decision trees and automated workflows directly into Zendesk tickets. This helps agents resolve complex issues faster by guiding them through the right steps and automating repetitive tasks.
Key FlowEQ Features
- Embedded decision trees in Zendesk ticket view
- Automated workflows triggered by ticket events
- Agent collaboration tools for complex resolutions
- No coding required to build workflows
- Custom business logic and branching paths
FlowEQ Capabilities
- Interactive decision trees - Guide agents to correct resolution paths
- Ticket routing - Automatically route based on workflow outcomes
- Event-based automation - Trigger workflows when tickets are created, updated, or resolved
- External event triggers - Connect to order systems, CRMs, or other tools
- Collaboration features - Multiple agents can work together on complex tickets
Why Teams Choose FlowEQ
- Eliminates need to switch between tools during ticket resolution
- Reduces training time for new agents (workflows guide them)
- Ensures consistent resolution quality across team
- No coding required to build or modify workflows
Use Cases
- Complex troubleshooting with multiple decision points
- Order-related workflows requiring external system checks
- Escalation processes with specific approval requirements
- Refund or return workflows with business rule enforcement
FlowEQ Pricing
$34 per user per month
Rating: 5 stars on Capterra
Customer Feedback & Surveys
SurveyMonkey - Best for CSAT and NPS Surveys
SurveyMonkey makes it easy to collect customer feedback at scale. Set up automated surveys that send after ticket resolution, gather CSAT and NPS scores, and analyze results directly in Zendesk or SurveyMonkey's dashboard.
Key SurveyMonkey Features
- Multiple survey types (CSAT, NPS, CES, custom)
- Automated survey sending based on ticket events
- Custom email templates and branding
- Visual reporting with graphs and charts
- Integration with Zendesk for seamless data flow
SurveyMonkey Capabilities
- Flexible survey design - Choose from templates or build custom surveys
- Multi-channel distribution - Send via email, chat, or social media
- Advanced reporting - Visualize trends and identify improvement areas
- Custom branding - Match surveys to your brand identity
- Response tracking - See individual responses tied to specific tickets
Why Teams Choose SurveyMonkey
- Robust design features on free plan
- Easy to create variations for different scenarios
- Fairly inexpensive compared to specialized CX tools
- Familiar interface that most teams already know
Use Cases
- Post-ticket CSAT surveys
- Quarterly NPS campaigns
- Feature feedback collection
- Customer satisfaction trend analysis
SurveyMonkey Pricing
- Basic plan: Free
- Team plans: $25 per user per month (includes advanced reporting, custom branding)
Rating: 4.2 stars on G2
AI-Powered Productivity Tools
Richpanel Sidekick - Best for AI Reply Assistance
Richpanel Sidekick is an AI assistant that helps support agents write better, faster responses. Instead of replacing agents with chatbots, Sidekick empowers human agents to work more efficiently by suggesting personalized replies based on ticket history.
Key Sidekick Features
- AI-generated response suggestions based on ticket context
- Learns from your past tickets and responses
- Provides references to similar previous tickets
- Instant ticket summarization
- Real-time translation
Sidekick Capabilities
- Personalized suggestions - Generates replies in your brand voice
- Context awareness - Understands ticket history and customer情境
- Reference linking - Shows similar tickets that may help
- Summarization - Condenses long ticket threads instantly
- Translation - Communicate with customers in multiple languages
Why Teams Choose Sidekick
- Reduces response time without sacrificing quality
- Helps maintain consistent tone across team
- Great for teams with high ticket volume
- Works alongside human agents, doesn't replace them
Use Cases
- High-volume support teams juggling multiple conversations
- Teams with new agents who need guidance
- Multilingual support without hiring translators
- Maintaining brand voice consistency across responses
Sidekick Pricing
- Free tier: Up to 100 AI-generated replies
- Paid plan: $20 per user per month (unlimited AI replies)
Rating: 4.7 stars on G2
TypeGenie - Best for AI Writing Prediction
TypeGenie uses artificial intelligence to predict what you're going to type next and auto-completes sentences as you write responses in Zendesk. This helps agents write faster while maintaining quality and consistency.
Key TypeGenie Features
- Real-time sentence completion suggestions
- Learns from your writing style over time
- Adapts to industry-specific terminology
- Works across all Zendesk interfaces
- Custom models for different teams or use cases
TypeGenie Capabilities
- Smart predictions - Suggests next words/sentences based on context
- Learning algorithm - Improves accuracy as you use it
- Industry customization - Trained on your specific domain
- Multi-language support - Works in various languages
- Browser compatibility - Functions in all major browsers
Why Teams Choose TypeGenie
- Saves time on repetitive responses
- Reduces typos and grammar mistakes
- No installation required (cloud-based)
- Improves efficiency without changing workflows
Use Cases
- High-volume teams sending similar responses
- Reducing time spent on routine tickets
- Maintaining consistency in common responses
- Helping non-native speakers write fluently
TypeGenie Pricing
$20 per user per month (includes smart completions and custom model in one language)
Rating: 5 stars on Zendesk Marketplace
Sentiment Analysis & Analytics
SentiSum - Best for Auto-Tagging and Sentiment Analysis
SentiSum automatically tags Zendesk tickets using AI and analyzes customer sentiment at scale. This helps support teams identify trending issues, understand customer emotions, and route tickets more effectively.
Key SentiSum Features
- Automatic ticket tagging based on content
- Sentiment analysis (positive, neutral, negative)
- Trend identification across ticket volume
- Custom categorization rules
- Automated insights and alerts
SentiSum Capabilities
- AI-powered tagging - Categorizes tickets without manual effort
- Sentiment scoring - Identifies frustrated or satisfied customers
- Trend detection - Spots emerging issues before they escalate
- Routing optimization - Auto-route based on tags and sentiment
- Proactive support - Get alerts when issues spike
Why Teams Choose SentiSum
- Saves hours on manual ticket tagging
- Provides insights into customer emotions and pain points
- More accurate than manual categorization
- Integrates with multiple data sources
Use Cases
- Understanding which issues drive the most tickets
- Identifying at-risk customers based on sentiment
- Routing urgent or frustrated customers to senior agents
- Reporting on support trends to product team
SentiSum Pricing
Starting at $1,000 per month for up to 5,000 conversations
Rating: 4.8 stars on G2
Nicereply - Best for CSAT, NPS, and CES Tracking
Nicereply helps you collect and analyze customer satisfaction scores directly from Zendesk. Set up automated surveys that send after ticket resolution and track CSAT, NPS, and CES scores over time.
Key Nicereply Features
- Automated post-ticket surveys
- CSAT, NPS, and CES scoring
- Multiple rating scales (thumbs, smileys, stars)
- Detailed customer feedback collection
- Agent performance tracking
Nicereply Capabilities
- Flexible rating options - Choose the scale that fits your needs
- Automated sending - Trigger surveys based on ticket status
- Detailed feedback - Collect written comments alongside scores
- Agent-level reporting - Track individual and team performance
- Trend analysis - Identify patterns in satisfaction over time
Why Teams Choose Nicereply
- Simple, focused tool that does one thing well
- Relatively inexpensive compared to full CX platforms
- Easy setup and integration with Zendesk
- Helps balance agent coaching with recognition
Use Cases
- Tracking CSAT trends over time
- Identifying training needs for specific agents
- Recognizing and rewarding high performers
- Understanding which issue types have low satisfaction
Nicereply Pricing
- 14-day free trial
- Starter plan: $59/month (100 responses, 3 users)
- Professional plan: Higher limits available
Rating: 4.5 stars on G2
Single-Purpose Productivity Tools
These integrations solve specific problems and help your team work more efficiently:
SwiftEQ - Best for Merging Duplicate Tickets
SwiftEQ uses AI to identify and merge duplicate tickets automatically in Zendesk. This saves agents up to 10% of their time by eliminating manual ticket merging work.
Key Features
- AI-powered duplicate detection
- Customizable merge criteria (subject, description, order ID)
- Exclusion filters for tickets that shouldn't merge
- One-time backlog cleanup service
Pricing: $50/month for up to 15,000 tickets checked (14-day free trial)
Use case: High-volume support teams dealing with duplicate ticket overload during peak seasons
Timers - Best for Time-Based Workflows
Timers enables custom timer workflows in Zendesk for managing SLAs, OLAs, deadlines, and reminders. Create time-based automations with specific start and end dates.
Key Features
- Multiple configurable timers
- Real-time updates on time elapsed
- SLA and OLA tracking
- Deadline reminders
Pricing: $2 per agent per month (7-day free trial)
Use case: Teams with strict SLA requirements or complex time-based workflows
Email Tracking - Best for Email Open Tracking
Email Tracking shows when customers open emails sent from Zendesk. This helps agents understand engagement and time follow-ups appropriately.
Key Features
- Email open notifications
- Open time tracking
- Engagement metrics
- Integration with Zendesk ticket timeline
Use case: Following up on important emails and understanding customer engagement
GDPR Search & Destroy - Best for GDPR Compliance
GDPR Search & Destroy helps you comply with GDPR data deletion requests by automatically finding and removing user data from Zendesk.
Key Features
- Search users, tickets, and comments by criteria
- Bulk deletion based on date ranges or status
- GDPR compliance automation
- Audit trail of deletions
Use case: Companies needing to process GDPR deletion requests efficiently
Thank You - Best for Auto-Closing Thank You Messages
Thank You automatically detects when customers reply with "thank you" messages and prevents tickets from reopening unnecessarily.
Key Features
- Detects thank you messages automatically
- Sends acknowledgment without reopening ticket
- Customizable responses
- Reduces ticket reopening rates
Use case: High-volume teams tired of tickets reopening for simple thank you messages
Round Robin - Best for Balanced Ticket Assignment
Round Robin distributes tickets evenly across your support team using round-robin assignment or custom routing rules.
Key Features
- Round-robin ticket assignment
- Custom routing rules
- Queue limits per agent
- Escalation workflows
Use case: Teams wanting fair ticket distribution and balanced workloads
Help Center Export - Best for Help Center Management
Help Center Export makes it easy to back up, migrate, or audit your Zendesk help center by exporting all articles to CSV format.
Key Features
- Export all help center articles
- CSV format for easy editing
- Broken link detection
- Outdated article identification
Use case: Managing large help centers or migrating content to other platforms
Auto Merge - Best for Automated Ticket Consolidation
Auto Merge automatically combines related tickets from the same customer, reducing clutter and consolidating context.
Key Features
- Detects related tickets automatically
- Merges based on user and issue similarity
- Reduces ticket fragmentation
- Maintains conversation history
Use case: Preventing ticket fragmentation when customers submit multiple related issues
Choosing the Right Integrations for Your Team
Not every team needs every integration. Here's how to think about building your Zendesk stack:
Start with complete platform solutions:If you're building AI-first support, start with Fullview for AI agents, visual guidance, cobrowsing, and session replays. One integration that covers multiple use cases reduces complexity and cost.
Add QA and workforce management:As your team grows beyond 10-15 agents, tools like Klaus (quality assurance) and Assembled (workforce management) become essential for maintaining quality at scale.
Layer in customer feedback:Use SurveyMonkey or Nicereply to track CSAT and NPS scores. Understanding customer satisfaction helps you measure the impact of other improvements.
Optimize with productivity tools:Once core systems are in place, add tools like TypeGenie, Richpanel Sidekick, or SentiSum to help agents work faster and smarter.
Fill specific gaps:Use single-purpose tools (SwiftEQ, Timers, etc.) to solve specific pain points unique to your workflow.
FAQs
What is the best Zendesk integration for AI support?
Fullview is the best Zendesk integration for AI support agents. Unlike Zendesk's native AI or alternatives like Intercom Fin, Fullview combines conversational AI with visual guidance capabilities. This means AI agents can both answer questions AND show users how to complete tasks on-screen, resolving 40-60% of issues without human intervention. For a detailed comparison of Zendesk vs Intercom for support teams, see our Intercom vs Zendesk guide.
Can I use AI agents in Zendesk without replacing human agents?
Yes. The best AI integrations (like Fullview) work alongside human agents, not instead of them. AI agents handle routine questions autonomously while escalating complex issues to humans with full context. This reduces agent workload without eliminating jobs.
What's the difference between Fullview and Zendesk's built-in AI?
Zendesk's AI handles text-based conversations only. Fullview adds visual guidance - AI agents can show users step-by-step walkthroughs on their screens. Fullview also deploys 75% faster (3-5 days vs 4-6 weeks) and includes session replays of every interaction.
How long does it take to set up AI agents in Zendesk?
With Fullview, setup takes 3-5 days and requires no developers. Traditional solutions like Intercom Fin or Zendesk AI typically require 4-8 weeks and developer resources.
Do I need cobrowsing if I have AI agents?
Yes, for complex escalations. AI agents resolve 40-60% of issues autonomously, but the remaining 40-60% often benefit from cobrowsing. When text explanations aren't enough, cobrowsing lets human agents see exactly what customers see and guide them interactively.
What's the best way to track AI agent performance?
Use session replays (included in Fullview) to watch how AI agents handled each conversation. This helps you identify knowledge gaps, improve responses, and ensure quality. Combine with QA tools like Klaus for comprehensive quality tracking.
How do I know which Zendesk integrations I actually need?
Start with the pain points you're trying to solve. If you have high ticket volume with repetitive questions, prioritize AI agents. If you have quality issues, add Klaus. If you struggle with scheduling, use Assembled. Most teams benefit from starting with complete platform solutions (like Fullview) before adding specialized tools.
Can Zendesk integrations work together?
Yes. Most integrations are designed to complement each other. For example, Fullview's AI agents can work alongside Klaus for QA, Assembled for workforce management, and SurveyMonkey for customer feedback. The key is choosing tools that solve different problems rather than overlapping solutions.
Are these integrations suitable for small support teams?
Yes. Many integrations (Fullview, TypeGenie, Nicereply) work well for teams of 5-10 agents. Some tools like Assembled are specifically designed for scaling teams. Free trials let you test before committing.
How much do Zendesk integrations typically cost?
Costs vary widely. Complete platform solutions like Fullview start at $96/month. Specialized tools range from $2/agent/month (Timers) to $1,000/month (SentiSum). Most offer free trials so you can evaluate fit before purchasing.
Wrapping Up
Zendesk is powerful on its own, but the right integrations transform it into a complete AI-powered support platform. The key is choosing tools that solve real problems for your team rather than adding complexity. If you're still evaluating whether Zendesk is the right helpdesk for your team, check out our guide to the best Zendesk alternatives for 2025.
Start with complete platform solutions that handle multiple use cases, then layer in specialized tools as specific needs arise. Most importantly, take advantage of free trials to test integrations with your actual Zendesk setup before committing.
The support teams seeing the best results in 2026 share one thing in common: they've embraced AI for routine questions while empowering human agents with better tools for complex issues. That combination of AI efficiency and human expertise is what turns good support into great customer experiences.
Ready to add AI agents to Zendesk?Start a free 14-day trial of Fullview with full access to AI agents, visual guidance, cobrowsing, and session replays. No credit card required.
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