Customer Success: How to Get This Role Right

Customer Success: How to Get This Role Right

In this video we sit down with João Fernandes from Zendesk to talk about the role of customer success.

  • Why is customer success needed (and when does it becomes essential)?
  • Are there blurred lines with customer support?
  • How does the role change as a company scales?
  • How should success work with other CX teams?

And a lot more!

PS: we also have a handy PDF with key insights from this webinar.
Author

Shifa Rahaman

Content Marketing Manager

Contributor