Customer Success: How to Get This Role Right

In this video we sit down with João Fernandes from Zendesk to discuss the role of customer success.

In this video we sit down with João Fernandes from Zendesk to talk about the role of customer success.

  • Why is customer success needed (and when does it becomes essential)?
  • Are there blurred lines with customer support?
  • How does the role change as a company scales?
  • How should success work with other CX teams?

And a lot more!

PS: we also have a handy PDF with key insights from this webinar.
Author

Shifa Rahaman

Content Marketing Manager

Contributor

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