Customer Success: How to Get This Role Right

In this video we sit down with João Fernandes from Zendesk to talk about the role of customer success.

• Why is customer success needed (and when does it becomes essential)?
• Are there blurred lines with customer support?
• How does the role change as a company scales?
• How should success work with other CX teams?

And a lot more!

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PS: we also have a handy PDF with key insights from this webinar.