In this video we sit down with João Fernandes from Zendesk to talk about the role of customer success.
- Why is customer success needed (and when does it becomes essential)?
- Are there blurred lines with customer support?
- How does the role change as a company scales?
- How should success work with other CX teams?
And a lot more!
PS: we also have a handy PDF with key insights from this webinar.
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