In this video we sit down with João Fernandes from Zendesk to discuss the role of customer success.
Published on: Feb 14, 2023
Last updated: May 15, 2023

Customer Success: How to Get This Role Right

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In this video we sit down with João Fernandes from Zendesk to talk about the role of customer success.

  • Why is customer success needed (and when does it becomes essential)?
  • Are there blurred lines with customer support?
  • How does the role change as a company scales?
  • How should success work with other CX teams?

And a lot more!

PS: we also have a handy PDF with key insights from this webinar.
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