A better alternative to Smartlook

Unlike Smartlook, Fullview is not for everyone. It is specifically designed for support, success and product teams to provide incredible customer experiences. Replay user sessions, jump to where issues happened, and instantly hop on a call with your customer for live support.

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How Fullview compares to Smartlook

Features

Fullview

Smartlook

No downloads

Zero setup required for the end user

Record every user session (no sampling)

Session replay debugging module

Start in-app calls

Draw on user’s screen

Funnel analysis for session replay

Heatmaps

Cobrowse with users

Technology detection and console logs

Built for support and onboarding teams

Developer-friendly filters for user sessions

Fullview is the fastest way to understand and solve customer support issues and break silos between your support team and your product team. Unlike Smartlook, you can faster jump to where issues occurred and provide live support with customers that are online.

Lower time to resolution

Jump straight to where issues occurred and watch what happened to understand customer's problems and support them faster.

Destroy silos

Bridge the gap between product and support teams. Give developers full context to bugs and user issues for troubleshooting.

Faster troubleshooting

Get instant context and save hours of manual work. No more screenshots or tedious paragraphs from customers.

Understand issues and user journeys.

Automatically recreate every single user session to better understand pain points and optimize customer experiences. Quickly understand the issues your users are facing when they reach out to your support team.

  • Privacy & GDPR friendly

  • Automatic video-like recreation of user sessions

  • Instant context for support agents and developers

Watch specific user sessions collected in one place.

Our API pulls all your user data into one place — your Fullview dashboard. Unlike traditional session replay tools, Fullview Replay allow you to see how each specific customer interacts with your product. Just navigate to your customer’s page to see all their sessions and issue data.

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  • All your users on your Fullview Dashboard

  • Watch individual user sessions for full context

  • Integration with support chat and developer ticketing tools

“When we started, we were only looking for a better way to show users around our app, but Fullview has also helped us replicate bugs and understand how we can improve our user journey.”

Johnathan Bell

CEO and Co-Founder

Jump straight to issues and replicate bugs easily.

Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.

Replicate bugs easily, without having to rely on manual bug reports or tedious descriptions from users or support agents ever again.

  • See bugs in context

  • Recreate bugs without manual reports

  • Deploy proactive fixes

Additional context at your fingertips with Fullview Console.

Enhance session replays with information about your users journey inside your product, network logs and device info. Easily filter for errors, warnings and logs, depending on your customer's issue.

  • Console information for the entire session

  • See user journey, network and device information

  • Filters for errors, warnings and logs

Privacy-focused.

Step up your privacy and GDPR compliance with Fullview. We automatically blur sensitive info with customizable controls for what information to hide  during Fullview Replays.

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  • Customizable controls

  • All data stored in the E.U.

  • GDPR compliant and ISO 27001 ready