How Fullview compares to Median
Zero setup required for the end user
Draw on user’s screen
Cobrowse with users
Remote screen control
Start sessions without link sharing
Technology detection and console logs
Support for iFrames within your app
User session replays
See all users by status (online, offline, idle)
Fullview is the fastest way to understand and solve customer support issues. Unlike Median, you can faster jump to where issues occurred and even watch user sessions before engaging into a call or cobrowsing session.
Lower time to resolution
Faster and more effective in-app communication with your customers.
Improve CSAT score
Provide your customers with personalized support.
Works with the tools you already use
Robust integrations for seamless end-to-end customer support.
Instant in-app calling.
Easily initiate calls and cobrowsing with just one click. No awkward coordination or wasted hours on chat and email, leaving you more time to focus on what really matters: your customers.
Easy in-app screen control
Top audio and video quality
Get instant context with Fullview Console.
See the last 15 minutes of user activity before jumping in a call — including device, network and system information — with Fullview Console.
No more support calls without prior context.
See device, network and system information
Filter by errors, warnings, etc.
Available both inside and outside a call
“We’ve improved onboarding and response rates 2x with Fullview Live.”
CEO and Co-Founder
Jump straight to issues and replicate bugs easily.
Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.
Replicate bugs easily, without having to rely on manual bug reports.
See bugs in context
Recreate bugs without manual reports
Deploy proactive fixes
Supercharge your support team
Deliver support that is fast, personal, and scalable with Fullview.