A Powerful New Way To Use Fullview

Labeling, filtering, custom views, and call recordings for better, faster support.
Published on: Feb 22, 2023
Last updated: Oct 12, 2023

TL:DR

  • Fullview has introduced several new features to improve customer issue diagnosis and session management.
  • The new filtering and segmentation options make it easier to sort through thousands of user sessions to identify issues quickly.
  • The labeling system enables custom tags to be assigned to sessions, allowing for more efficient filtering and organization.
  • Custom views can be created to save time by combining frequently used filters and labels.
  • Cobrowsing sessions are now automatically recorded for record-keeping, quality, and training purposes.
  • The new dashboard presents sessions in chronological order, making it easier to find the latest and most relevant ones.
  • The console log search feature enables searching within console log data to quickly identify relevant information.
  • The UI has been updated to save time and improve the overall user experience.
  • The new features can help support teams be more proactive and efficient in identifying and resolving customer issues.
  • The cobrowsing call recordings can be pinned to Zendesk tickets for better workflows.

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We’re incredibly excited to announce the latest (and greatest) changes to Fullview!

You’ll now be able to:

  • Diagnose customer issues faster with powerful filtering and segmentation of user sessions 🚀
  • Better organization and labeling of issues, and search within console log data 🔍
  • Record cobrowsing calls for record-keeping, quality, and training purposes

New UI to save time and stay proactive

New dashboard with chronologically-ordered sessions so you can find recent & relevant ones faster.

Say hello to your new dashboard.

Instead of seeing a list of customers when you log in, you’ll see a list of sessions ordered chronologically.

Why?

So you can quickly see all the latest sessions in your app — ongoing as well as ones that have recently ended – and find issues faster.  

Find session recordings at lightning speed

Create labels and filter to find user sessions and issues faster.

Most web apps have thousands — if not tens of thousands — of sessions every day. No one has time to sort through all of them without a little bit of help! So we’re here to help.

You can now create custom labels (or choose from a list of defaults) for sessions. You can then filter by the label to find the exact session recording you’re looking for.

You can even combine labels for more powerful filtering.

No more scrolling through endless lists of recordings. Your pointer finger will thank you later.

Stay organized with custom views

Create custom views for filter combinations you look up often.

Find yourself adding combinations of the same filters over and over again?

Just create a custom view!

What is a custom view, you ask?

Let’s say you often filter to find sessions with errors within specific timeframes. With custom views, you can set that combination of filters and labels as a saved custom view, and quickly access that view with one click.

This way, you don’t have to manually sort by the same combination of filters and labels each time, shaving valuable minutes off every support ticket - or even letting you proactively find user issues!

Call recordings for training and record-keeping

See all cobrowsing recordings in one place.

Want to record your cobrowsing calls for record-keeping and training purposes? Now you can!

All live cobrowsing screen-sharing sessions will automatically be recorded and the recordings can be accessed in the ‘cobrowsing sessions' view on your dashboard.

The upside? You can now review exactly what you and your users did during a cobrowsing call to identify areas of improvement and train your agents to provide even better support.

We’ll even pin the recordings to your Zendesk tickets for better workflows.

Wrapping things up

Want to see all these new features in action? Sign in to give it a go.

Guide customers to faster resolutions
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Integrate with Zendesk and more
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Table of contents:

Better support with Fullview

  • Auto record user issues
  • See console log data
  • Cobrowse for live support
  • 100% GDPR compliant
See it in action
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