This June, the product team at Fullview has worked around the clock to release some key updates and more are planned for release in the next few weeks, including the HIGHLY REQUESTED Fullview Replays feature (our version of session replays).
But we’ll save Replays for its own update. Here’s what we’ve just set live — and which of your problems each update solves:
✅ Need an easier way to look under the hood? Check out our new Fullview Console feature!
The star update of this batch is the new Fullview Console feature! Customer service agents will now be able to see what is happening under the hood by way of a side panel that will include filtering and tabs for device, network and system information. This panel will be available both inside and outside of a call, so you can get immediate context while speaking to users or even before you get on a call with them. In its first iteration, the side panel will display the last 15 minutes of user activity, but we’re working on releasing an update that will allow you to control how much past activity– or particular kinds of activity — to collect and display. We’ll give you a head’s up once that’s live.
✅ Want the most seamless in-app call experience with your users? Say hello to faster, smoother Fullview Live.
We’re always improving our cobrowsing feature and we’ve just released a major update this week: your support agents and users can now begin to cobrowse immediately, without the added step of choosing which window or tab to share. This means that Fullview Live is faster, smoother and easier than ever before. While this limits our cobrowsing to exclusively within your app for GDPR reasons, never fear! We also have screen sharing for those times you and your user need to look at something outside of your app.
✅ Confused about the status of your Fullview installation? Find clarity on your dashboard.
You need to inject a few lines of code into your app in order to start using Fullview, so we’ve made it easier than ever to see if the Fullview script and API have been installed. This information will be now displayed right on your dashboard, making it easier for you to follow up with your development team if you see that the installation is not complete.
Quick note about our API: although installing it is optional and you can still use Fullview without doing so, we HIGHLY recommend you install it anyway.
Because installing our API will automatically pull all of your user data into your Fullview dashboard, which is a game changer. This makes it possible to use features such as Fullview Replays (which is releasing soon) and one-click calls.