Cobrowsing, also known as co-browsing or collaborative browsing, is a cutting-edge technology that enables real-time collaboration between two or more individuals, allowing them to cobrowse a webpage, browser tab, or app simultaneously. Whether for remote troubleshooting, interactive customer support, or collaborative online work, cobrowsing enhances communication by allowing users to view and interact with the same digital content during a video call or online session.
With live, shared browsing, agents can guide customers step-by-step through complex tasks, boosting clarity and cutting down resolution times. This creates a seamless, personalized experience that builds trust and elevates customer satisfaction.
With live, shared browsing, agents can guide customers step-by-step through complex tasks, boosting clarity and cutting down resolution times. This creates a seamless, personalized experience that builds trust and elevates customer satisfaction.
Cobrowse, screen share and interact with your users' screens
for real-time collaboration and problem-solving.
Visually guide customers through processes and troubleshooting steps. Reduce confusion and frustration, leading to higher customer satisfaction.
Choose what to show and hide with customizable data masking options. Ensuring customer privacy and data security while providing effective support.
Cobrowse, screen share and interact with your users' screens for real-time collaboration and problem-solving.
Visually guide customers through processes and troubleshooting steps.
Reduce confusion and frustration, leading to higher customer satisfaction.
Choose what to show and hide with customizable data masking options.
Ensuring customer privacy and data security while providing effective support.
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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The world's best enterprise cobrowser
Real-time collaboration is seamless with Fullview Cobrowsing. We support all major browsers and mobile apps.
Enable cobrowsing within your digital property in seconds with just a few lines of code.
Unlike other tools, Fullview’s cobrowsing allows support agents to initiate sessions with just one click—no meeting codes or links to slow you down or confuse customers.
With Fullview, customers can send cobrowsing requests directly to your dashboard queue, where you can easily initiate a session for seamless support.
Click and guide your user directly on their screen to get to resolution faster. No more endless back-and-forth with Fullview Cobrowsing.
Fullview automatically records cobrowsing sessions, allowing you to review past sessions for context, issue reproduction, or staff training.
Fullview’s cobrowsing records technical console and network data from the customer’s browser, helping you diagnose issues faster and easily share with developers after live sessions.
Real-time collaboration is seamless with Fullview Cobrowsing. We support all major browsers and mobile apps.
Enable cobrowsing within your digital property in seconds with just a few lines of code.
Unlike other tools, Fullview’s cobrowsing allows support agents to initiate sessions with just one click—no meeting codes or links to slow you down or confuse customers.
With Fullview, customers can send cobrowsing requests directly to your dashboard queue, where you can easily initiate a session for seamless support.
Click and guide your user directly on their screen to get to resolution faster. No more endless back-and-forth with Fullview Cobrowsing.
Fullview automatically records cobrowsing sessions, allowing you to review past sessions for context, issue reproduction, or staff training.
Fullview’s cobrowsing records technical console and network data from the customer’s browser, helping you diagnose issues faster and easily share with developers after live sessions.
Cobrowsing lets support agents and customers view and interact with the same webpage simultaneously in real-time. Agents search for users in the Fullview dashboard, click the cobrowse button, and customers receive an invitation to accept. Once accepted, agents see exactly what customers see and can use drawing tools to guide them. The technology uses WebRTC for real-time communication with minimal performance impact.
Cobrowsing shows only the specific browser tab where your Fullview script is installed, while screen sharing displays the entire desktop. Cobrowsing works instantly with no downloads and includes data masking for sensitive fields. Fullview also offers optional full desktop screen sharing during sessions, but this disables data redaction and recording features.
Implementation involves copying the Fullview script and pasting it into your website's <head> section. The SDK loads asynchronously to avoid performance impact. You'll also need to configure user identification and may need to update Content Security Policies for stricter setups.
Cobrowsing helps when text-based support falls short. Agents view console logs to diagnose technical problems, use drawing features to highlight elements, guide customers through complex processes, and troubleshoot with full context including errors and warnings. All sessions are recorded for training and developer escalations.
Yes. Customers can initiate cobrowsing requests directly from your application. They're added to a queue visible to all agents, with their position displayed. Agents see inbound requests in the navigation bar and can take the next customer in line.
No. Cobrowsing works directly in the browser through the Fullview script installed on your website. Customers simply accept the invitation when agents initiate sessions. No plugins or extensions required.
Yes. Fullview integrates with Zendesk, Salesforce, and Intercom. Agents launch cobrowsing and watch session replays directly from their helpdesk. Important: The email or user ID in your helpdesk must match what you send to Fullview in $fvIdentity, or agents can't initiate sessions for that customer.
Agents see the webpage where your script is installed, console logs with technical details and errors, user activity data, and can use drawing tools for visual guidance. Sensitive fields are masked based on your data redaction settings to prevent agents from seeing passwords or private information.
Sessions are automatically recorded and available in the Cobrowse Recordings page. Agents can share recordings with teammates immediately or review them later for training, quality assurance, or developer escalations.
Fullview provides drawing and annotation tools for visual guidance. Customers can optionally share their entire desktop if needed, though this disables data redaction, recording, and screen control features. Standard cobrowsing focuses on visual guidance through annotations.
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The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
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The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
.png)
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
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Cobrowsing with Fullview is no longer a one-way street. Customers can now request cobrowse sessions with your agents.
What are the key differences between cobrowsing and screen sharing technology? We go over some of the important ones in this blog post.
