So you’re looking for the best cobrowsing software but aren’t sure where to start? We’ve got you covered.
Cobrowsing software helps customer support, customer success, sales and technical teams guide users through websites and web applications in real time. Also called co-browsing or collaborative browsing, it lets an agent and customer interact within the same digital experience without relying entirely on screenshots, lengthy written instructions, or traditional screen-sharing workflows.
The tool most suitable for your team depends on the use case, as support teams are more likely to look for no-download options with screen control, privacy control and helpdesk integrations, whereas sales and customer success professionals are more likely to benefit from annotation features or collaboration-focused tools.
That distinction matters more than it might seem: according to a 2025 Gartner survey of over 5,800 customers, 51% of customer service journeys now begin on third-party platforms rather than a company's own channels. As a result, providing an efficient support experience once a customer reaches an agent has become a much bigger differentiator.
This guide compares leading cobrowsing software based on features, integrations, security, deployment experience, pricing and the use cases each one is best suited for.
Best cobrowsing software in 2026
In this section, we’ll give you a detailed breakdown of the best co-browsing software in 2026:
How we’ve evaluated the cobrowsing tools
Rather than repeating the same buying criteria under each tool, here's the framework we used to compare all ten.
Core cobrowsing features
Whether the tool supports embedded/inbound cobrowsing, screen control, annotations, session recording, mobile support and API/SDK access.
Integrations
How well each tool connects with existing helpdesk and CRM systems, including common platforms like Zendesk, Intercom, Salesforce and HubSpot.
Privacy and security
Whether the tool supports customer consent, PII masking, data redaction, access controls and encryption, and what compliance requirements it's built to meet. We haven't made claims about specific vendor certifications here; confirm those directly with each provider.
Customer experience
Whether a download is required, how a session is initiated, browser compatibility, how many steps the customer has to go through, and what the resulting agent workflow looks like.
Pricing and scalability
Whether a free plan exists, how per-agent or usage-based pricing works, session limits, and what enterprise plans offer.
Customer reviews
Where available, we've noted current review data with the source and date checked, rather than relying on outdated ratings.
Fullview
Best for
Customer support, technical support, customer success, and onboarding.
Fullview is a cobrowsing software designed to enable customer-facing teams to provide better digital support. With Fullview, agents can launch real-time cobrowsing sessions directly within a website or application to guide the customer, take control of the session when needed, and provide the required assistance. Fullview can also be used to record sessions for training or auditing purposes.
Key features
- Embedded and inbound cobrowsing
- Screen control
- Annotations
- Privacy controls and data redaction
- Cobrowse session recordings
- Technical troubleshooting context (console and network data)
- Session replay
- Support tool integrations
Learn more about Fullview cobrowsing software and how support teams can guide customers through websites and web apps in real time.
Cobrowsing with session context
Cobrowsing capabilities allow agents to provide assistance and guidance in real time. But when it comes to post-support analysis, session replay is essential to review the entire customer journey and pinpoint the issue. The combination of both enables teams to deliver exceptional support.
Pricing
Pricing is based on team size and monthly session volume. During the demo, Fullview reviews the client's support workflow and provides a custom quote.
Limitations
- Fullview focuses on browser-based customer interactions rather than providing full-device remote access in the way traditional remote desktop tools do. That's a deliberate scope decision, not a gap, but it's worth knowing going in if full-device IT access is what you actually need.
- Fullview currently supports web apps on desktop and mobile browsers, but not native mobile or desktop applications.
Customer reviews
Fullview has earned a rating of 4.7 out of 5 stars on G2. Many users appreciate the convenience of zero-download screen control, managing to cut resolution time by over 30%. Additionally, the swift response of the customer support team has garnered high praise from customers.
SessionStack
Best for
Digital experience analytics teams.
SessionStack is a session replay and cobrowsing software designed to collect product analytics data with AI-powered insights geared toward e-commerce and product analytics teams. It can also be used for live customer assistance with the aid of session replay and cobrowsing tools. SessionStack was acquired by PlaybookUX in August 2025 and continues to operate under the SessionStack name as part of the PlaybookUX portfolio.
Key features
- Session recording and replay
- Cobrowsing and live session collaboration
- AI analytics and UX recommendations
- Data masking and privacy-first recording
- No client-side scripts
- Zendesk, Freshdesk, Intercom, and Olark support
Pricing
There is a free version of SessionStack, and the paid plans (including AI analytics) are custom-priced. Contact the vendor directly to get the most accurate quote.
Limitations
- SessionStack requires its snippet to be integrated into your web application before cobrowsing can be used.
- Its main product focus is digital experience analytics and session replay, so teams looking primarily for a dedicated cobrowsing platform may prefer a more specialised product.
- Its public pricing and plan structure are limited, so teams may need a sales conversation to confirm seats, data volumes and advanced features.
User reviews
With a 4.9-star rating on G2, users love how easy it is to detect bugs using SessionStack’s session replays. However, some users have complained that the interface is confusing.
Cobrowse.io
Best for
Teams that want dedicated cobrowsing functionality
Cobrowse.io is built specifically around cobrowsing infrastructure for web and native mobile apps, with a strong emphasis on developer flexibility and enterprise deployment options, including self-hosting.
Key features
- Web and native mobile cobrowsing (iOS and Android SDKs)
- APIs for custom integration
- Data redaction
- Session recording (for QA and debugging)
- Self-hosting option for enterprise deployments
Pricing
Cobrowsing for websites starts at $18 per agent per month billed annually; web and mobile cobrowsing starts at $36 per agent per month, billed annually. Enterprise, self-hosting, and other options are available upon request.
If you are considering other cobrowsing infrastructure options, you may also want to review our article on Cobrowse.io alternatives.
Limitations
- Screen capture can appear as a black screen if the content being shared is marked as a secure view, a standard Android platform restriction rather than something unique to Cobrowse.io, but worth knowing before integration
- Full-device desktop sharing via the Web SDK isn't available on mobile browsers, due to browser-level restrictions rather than a Cobrowse.io limitation specifically
- Redaction, annotation, and remote control are disabled while a session is in full-device mode on the Web SDK; teams needing those features during full-device sharing should look at Cobrowse.io's dedicated macOS and Windows SDKs instead.
Customer reviews
With a 5-star rating on G2, Cobrowse.io is praised for its ease of use and customization options, though noted for its expense and setup complexity by a small number of reviewers.
Cardina.com (Formerly Cohere.io)
Best for
Customer support teams
Cardina.com (Formerly known as Cohere.io before acquisition) is a cobrowsing and collaboration platform that allows agents to provide live support through cobrowsing, screen-sharing, and video conferencing. It enables support teams to offer a unified experience without asking customers to download an additional application.
Key features
- Cobrowsing and live screen-sharing
- Video and voice calling
- Session recording
- CRM and support tool integrations
Pricing
Cardina.com has a transparent pricing structure. They have a free trial, a pro plan with $69 per seat / month, and a custom enterprise plan.
Limitations
- Cardina requires a small code integration on your website before cobrowsing can be used.
- Cardina combines cobrowsing with other customer support features, so teams looking only for a dedicated cobrowsing tool may find some of its wider functionality unnecessary.
- Enterprise customers may need to contact Cardina to confirm the features, pricing and setup available for their requirements.
Customer reviews
Cohere boasts a 4.8-star rating on G2, with praise for its efficiency in supporting customers. Criticism includes internal disorganization and its relatively high cost compared to competitors.
Surfly
Best for
Enterprise collaboration and customer engagement.
Surfly is a cobrowsing and collaboration software that allows agents to engage in real-time conversations with customers in a browser-based interface without requiring end-users to download an application or make any changes to their website.
Key features
- No-download, no-code cobrowsing
- Video chat and collaboration
- Annotations and presenter controls
- Session recording
- Permissions/access control
- Single sign-on
- Contact centre integrations (NICE CXone, Avaya, Cisco, Salesforce, Zendesk Chat)
Pricing
Surfly comes in 3 editions, with pricing information on request through Surfly. Surfly also has a free trial available.
Limitations
- Browser privacy and third-party cookie restrictions can affect how sessions start. On some browsers, a session may need to open in a new tab.
- Social media websites such as Facebook, Instagram and YouTube are restricted on Surfly's free plan and 14-day trial.
- Surfly can require additional configuration for complex environments, especially where browser security policies affect session initiation.
Customer reviews
Surfly has a 4.8-star rating on G2. Customers have noted that they are thoroughly impressed with the level of assistance Surfly provides and the the ease of integration. However, some users noted that "since it's a web-based session management platform, slight connectivity issues can impose significant session timeout" and that the "user interface is not very friendly."
Glia
Best for
Financial services and omnichannel engagement.
Glia is a customer engagement platform that is designed to provide omnichannel support and engagement for regulated industries. Its cobrowsing capabilities are embedded into the tool to support the context of the interaction.
Key features
- Cobrowsing, voice, and chat
- Omnichannel engagement
- AI summarisation
- Contact centre technologies
Pricing
Glia uses its “Priceless Pricing” model, which does not charge per seat, minute or AI token. Pricing is based on organisational needs, supported channels, automation goals and industry requirements. The actual price is provided by Glia after discussing your requirements.
Limitations
- Cobrowsing is part of a broader omnichannel engagement platform rather than a standalone product, so teams wanting cobrowsing alone may end up paying for voice and chat capabilities they don't use.
- Pricing is tailored to each organisation, so there is no simple public price for direct comparison with self-service cobrowsing tools.
- Glia is primarily positioned for financial institutions and other high-trust industries.
Customer reviews
Glia has a 4.8-star rating on G2. Customers have noted that "Glia has been very user-friendly for our team." and that "logging in and being able to quickly connect with our members daily over chat has helped enhance the member experience." However, customers have deducted points from the platform because "the ability to see, from a technical perspective, the quality of our calls is not available" and "there is a lack of communication on the status of feature integrations."
Crisp
Best for
Customer support teams that want chat and cobrowsing
Crisp is a live chat and cobrowsing software that is designed to provide customer support through a shared inbox. It is a chat-focused platform that can also be used for cobrowsing (higher plans) and has a chatbot builder.
Key features
- Live chat and shared inbox
- Cobrowsing (on higher plans)
- Chatbot builder
- CRM and multi-channel integrations
Pricing
Crisp offers a free plan, while paid plans currently start at $45 per month per workspace for Mini, followed by $95 per month for Essentials and $295 per month for Plus. MagicBrowse, Crisp's cobrowsing feature, is available on Essentials and Plus.
Limitations
- MagicBrowse is tied to Crisp's customer support platform, so it is less suitable if you want cobrowsing as a standalone tool.
- Visitor privacy settings or browser protections such as Do Not Track can prevent a MagicBrowse session from starting.
- Because MagicBrowse mirrors the current webpage, restrictive website security settings can sometimes prevent the page from rendering correctly.
Customer reviews
Crisp has a 4.6 rating on G2. Customers have raved that the product is easy to use and has all the necessary functionalities for support tickets. However, some users have noted that "managing contacts could be better” and that Crisp lacks features.
Upscope
Best for
Sales teams and interactive product demos.
Upscope is a cobrowsing software designed for salespeople that enables them to share an interactive link to onboard prospects in real time.
Key features
- One-click, no-download cobrowsing
- Multi-cursor and annotations
- Cobrowsing API
- Cloud, API, and on-premises deployment
Pricing
There is a free trial, and pricing is usage-based or quote-based for enterprise-level support. It is recommended to contact the vendor directly for details, as standard plans and Cobrowsing API are priced differently.
Limitations
- Upscope is focused on browser-based cobrowsing, so it is not a replacement for full-device remote desktop software.
- Pricing varies by product and setup, which can make direct cost comparisons more difficult.
- Larger deployments and custom API requirements may involve a sales-led setup.
Customer reviews
Upscope has a 4.7-star rating on G2. Customers love the integration of Upscope with Intercom. However, some customers have expressed concern over certain aspects of the integration, such as team permissions being hard to set up.
Remote access alternatives
Remote access tools and cobrowsing software can serve different purposes, and it is useful to distinguish between the two to understand which is more suitable for your use case. Remote access tools give the agent more control over the customer’s device, making them more helpful for general IT support. Cobrowsing software, by contrast, allows agents to collaborate with customers within the website or application.
Both have their strengths, and neither is universally superior to the other; each has its place depending on the situation. In terms of security, there is no fundamental difference between the two, but the actual level of security may vary significantly from provider to provider. As always, it is necessary to evaluate the specific requirements for each use case.
TeamViewer
Designed with a specific focus on remote IT support and full access to remote computers and mobile devices. The Remote Access plan starts at $24.90 per month for a single user. There are also options for Business, Premium, and Corporate users, while Enterprise needs are addressed via custom pricing.
Customer reviews
TeamViewer has a 4.5 out of 5 stars rating on G2. Users praise its ease of use and functionality. However, some have docked points for its clunky interface and cost.
AnyDesk
Another remote IT support software that offers remote access to computers and mobile devices. AnyDesk transitioned to a new connection-based pricing model in late 2025. AnyDesk's plans start at $28.90 per month for Solo, billed annually. Standard starts at $49.90 per month, while Advanced starts at $111.90 per month, billed annually. Ultimate is available through a custom quote.
Customer reviews
AnyDesk also has a rating of 4.5 on G2 and is praised for its ease of use and affordability. Many users have described the software as "easy to use" and "very secure." However, other users have noted that there can be lags in audio and it can cause systems to overheat.
How cobrowsing works
Start a session
A customer support agent or customer launches the cobrowsing session via chat, ticket, or link.
Share the experience
Both participants can view the same website or application in real time. The customer’s online activity can be seen by the agent without the need for extra applications, although the agent will only see the page or web application that the customer views.
Guide the customer
The agent can offer assistance and guidance in real time by highlighting the required elements on the page or taking control of the session if needed.
Resolve the issue
The customer can complete the requested action while receiving assistance from the agent. After the issue is resolved, the session is closed. Many browser-based cobrowsing tools do not require the customer to install additional software, although requirements vary by provider and implementation.
Cobrowsing vs screen sharing
Frequently asked questions
What is a cobrowsing software?
Cobrowsing software lets a support agent and a customer view and interact with the same website or web application in real time, without the agent needing access to the customer's entire screen or device the way traditional screen sharing can require.
How does cobrowsing work?
Cobrowsing works by initiating a session using a chat widget, support ticket, or shared link and allowing both participants to see the same web page or application. Inside the session, the agent can control the cursor or take over the session to guide the customer and provide the necessary support in real-time. See the section above for the full breakdown.
What is the difference between cobrowsing and screen sharing?
Cobrowsing is scoped to a specific website or web app, while screen sharing can expose a broader desktop view depending on the tool and what the presenter chooses to share. See our full comparison for more detail.
Does cobrowsing require a download?
It depends on the platform. Many browser-based cobrowsing tools allow customers to join without installing software, while native mobile applications and some other implementations require an SDK or additional setup.
Is cobrowsing secure?
Security features vary between providers. Depending on the product, these can include consent controls, personally identifiable information (PII) masking, data redaction, access controls and encryption. Check the provider's security documentation and compliance information before deployment.
Can cobrowsing integrate with customer support software?
Yes, most cobrowsing software can be integrated with the majority of customer support tools on the market. However, the level of integration may differ for different customer support platforms. It is always a good idea to ask the vendor for a detailed list of supported products and confirm if there is native integration or if additional setup is necessary.
How much does cobrowsing software cost?
The cost depends on the cobrowsing software and the use case; some products are priced per agent, while others offer a custom quote based on the organisation’s needs.
Can cobrowsing work on mobile devices?
Mobile support varies by provider. Some offer native iOS and Android SDKs for in-app cobrowsing, while others are limited to web-based sessions. Evaluate this against your own customer journey rather than assuming full parity across tools.
.webp)
