Published on: Jun 16, 2022
Last updated: Mar 31, 2025

10 Best Co-Browsing Software in 2025

Looking for the best co-browsing software in 2025? We've reviewed 10 top tools to boost customer support and collaboration effortlessly.

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So you’re looking for the best cobrowsing software but aren’t sure where to start? We’ve got you covered.

Cobrowsing is a relatively new technology, but it’s making waves across industries, particularly in the business world. Whether it's for remote team collaboration or improving customer service, the applications of cobrowsing are vast and can significantly enhance customer satisfaction (CSAT), boost team productivity, and ultimately drive company revenue.

As the number of cobrowsing vendors grows, it can be overwhelming to choose the right one for your needs. That’s why we’ve put together a comprehensive guide to help you navigate through the options. We’ll cover key features, pricing details, user reviews, integrations, and much more—giving you everything you need to make an informed decision.

Best Co-browsing Software in 2025

In this section, we’ll give you a detailed breakdown of the best co-browsing software in 2025:

  1. Fullview
  2. SessionStack
  3. Cobrowse.io
  4. Cohere
  5. Surfly
  6. Glia
  7. Crisp
  8. Upscope
  9. TeamViewer Remote
  10. Anydesk

These solutions are leading the way in offering innovative, efficient, and user-friendly co-browsing experiences that are transforming how businesses interact with customers and collaborate internally. Whether you're looking for real-time support tools, seamless integrations, or advanced features like conversational intelligence and session replays, this guide will help you understand what sets each of these tools apart. We’ve carefully evaluated each one based on essential criteria to help you find the best fit for your business needs.

How We’ve Evaluated the Co-browsing Tools

Our evaluation of the top co-browsing software was based on several key criteria to ensure these tools meet the needs of modern businesses and deliver excellent customer experiences. Here's how we assessed them:

1. Features

We examined the feature sets of each tool, focusing on whether they include essential capabilities like embedded co-browsing, real-time screen control, and collaboration tools. We also looked for advanced features such as conversational intelligence for sentiment analysis and console logs for easier troubleshooting. These added functionalities can greatly enhance user experience and streamline support operations.

2. Ease of Integration

A good co-browsing tool must integrate seamlessly with your existing systems and software stack. We evaluated how easily each tool can be integrated with CRM systems, customer support platforms, and other essential business applications. Additionally, we looked at how simple it is to embed the tool into your website or app for a smooth user experience.

3. Ease of Use

User-friendliness is crucial. We considered how intuitive the interface is for both support agents and customers. The easier it is to navigate and operate the tool, the quicker your team can resolve issues. Tools with straightforward interfaces that require minimal training were rated higher for usability.

4. Price

We took a close look at the pricing structure of each tool, ensuring that it aligns with the value it delivers. This includes considering factors like scalability, affordability for small businesses, and whether the pricing is competitive given the features and functionality provided.

5. User Reviews

Customer feedback plays a key role in understanding the real-world performance of a co-browsing tool. We analyzed user ratings, reviews, and testimonials to determine overall satisfaction, reliability, and the quality of support provided by each vendor. High ratings and positive reviews often indicate a dependable and effective tool.

By evaluating each co-browsing solution based on these factors, we’ve identified the best tools in the market for 2025 to help you make the right choice for your business.

Fullview

Specifically built for customer support teams to reduce average time-to-resolution and increase CSAT, Fullview offers powerful tools like embedded and inbound cobrowsing for real-time collaboration, one-click screen control for instant action, and annotation tools for clearer communication. It also includes conversational intelligence to gauge customer sentiment, session replays for training, and console logs for troubleshooting. These features help businesses deliver faster, more efficient support and exceed customer expectations at every touchpoint.

Cobrowsing with Fullview is seamless and collaborative.
Cobrowsing with Fullview is seamless and collaborative.

Ideal for

  • Customer support and technical support teams looking to boost CSAT and decrease average resolution time
  • Sales teams looking to close deals and give better product demos

Top features

Embedded Cobrowsing to Guide Users on Screen in Real Time

Fullview.io enables support agents to view and interact with a user’s screen directly within your website or app. This real-time guidance helps agents assist with troubleshooting, navigation, and complex tasks, offering a seamless experience without requiring users to leave your app. Fullview also enables you to implement Inbound Cobrowsing, which is a feature that allows users to reach out to your support team and request a cobrowsing call.

Console Logs for Easier Troubleshooting

Fullview.io provides integrated console logs, capturing key system data and error messages during user interactions. These logs help agents quickly identify and resolve issues, improving troubleshooting efficiency and reducing resolution time.

Session Replays to Automatically Record User Sessions

Fullview.io automatically records user sessions, allowing support teams to replay and analyze user behavior in context. This feature helps identify navigation issues, optimize user journeys, and provide training opportunities for agents based on real-world scenarios.

Conversational AI for Sentiment Analysis, QA, and Team Coaching

Fullview.io’s conversational AI analyzes customer sentiment during interactions. It also supports quality assurance by flagging notable interactions and aids in team coaching by providing performance feedback based on real customer interaction data.

User reviews

Fullview has earned a rating of 4.7 out of 5 stars on G2. Many users appreciate the convenience of zero-download screen control, managing to cut resolution time by over 30%. Additionally, the swift response of the customer support team has garnered high praise from customers.

Pros Cons Best Use Cases Pricing
No downloads involved No screen control outside your application Customer support Free plan with access to 4 cobrowsing calls per agent/month
Annotation tools, inbound cobrowsing & cobrowse call recordings for QA and agent training. Comprehensive but expensive; Best for mid-market and enterprise support teams Technical support Pro plan starting at $69/seat with access to unlimited cobrowsing, unlimited integrations, conversational AI, cobrowse recordings, and more.
Customizable privacy controls — only capture the data you want to; everything else is automatically redacted during cobrowsing calls so you can stay compliant. Customer success Enterprise plan with everything included in the pro plan plus priority support, custom implementation help, SSO and more. Custom pricing.
Start cobrowsing calls straight from helpdesk software like Intercom, Salesforce & Zendesk Onboarding
Console logs and user journey displayed during cobrowsing calls for easy troubleshooting
Conversational AI for customer sentiment analysis and team coaching.

SessionStack

Upscope

SessionStack is a digital experience analytics platform that includes tools such as cobrowsing, AI insights, user segmentation and more. 

Pros Cons Best Use Cases Pricing
AI insights No chat feature Customer support Custom; must request a demo
User segmentation Doesn’t support mobile cobrowsing Sales

Ideal for

  • CX teams looking to improve their digital experiences

Top features 

  • AI insights
  • Session replays 
  • User segmentation

User reviews 

With a 4.9-star rating on G2, users love how easy it is to detect bugs using SessionStack’s session replays. However, some users have complained that the interface is confusing. 

Cobrowse.io

Cobrowse

Cobrowse.io is a nifty little cobrowsing tool for teams that are looking for a single-purpose cobrowsing solution. It simplifies remote screen control and supports mobile cobrowsing. However, it has a more limited feature set compared to more comprehensive tools.

Pros Cons Best Use Cases Pricing
Simple, effective cobrowsing for small teams. Limited features Customer support Cobrowsing on web: $18/named agent monthly (billed annually)
Cobrowsing on mobile and web: $36/named agent monthly (billed annually)
Mobile support and self-hosting capabilities Expensive Sales
Integrations with some support software Complicated setup
No session replays

Ideal for

  • Small teams looking for a dedicated cobrowsing tool

Top features 

  • Mobile cobrowsing 
  • Self-hosting options 

User reviews

With a 5-star rating on G2, Cobrowse.io is praised for its ease of use and customization options, though noted for its expense and setup complexity by a small number of reviewers.

Cohere

Cohere

Cohere is another — if lesser known — cobrowsing choice that claims to help companies cut down resolution time by up to 41% and boost first contact resolution rates. 

Pros Cons Best Use Cases Pricing
One-click cobrowsing Limited features Customer support Custom; must request a demo
Cobrowse recordings for QA & training No session replays or console logs
Customizable privacy features No audio, video or text chat during cobrowsing — you have to use a separate platform for that
Integrations with Zendesk, Intercom and more

Ideal for

  • Customer support teams looking to decrease resolution time 

Top features 

  • One-click cobrowsing 

User reviews 

Cohere boasts a 4.8-star rating on G2, with praise for its efficiency in supporting customers. Criticism includes internal disorganization and its relatively high cost compared to competitors.

Surfly

Surfly

Surfly is one of the most well-known cobrowsing vendors on the market. Unlike some of the other one-click cobrowsing software on this list, Surfly cobrowsing sessions require a link that participants need to join in order to begin the session and cannot be initiated directly. 

Pros Cons Best Use Cases Pricing
Enables e-signing within cobrowsing sessions Limited features Remote collaboration Custom; must request a demo
Audit logs for compliance No session replays or console logs Sales
Some users have complained that the cobrowsing is not smooth and there is significant latency

Ideal for

  • Companies with hybrid or remote workers looking for a more collaborative solution that Zoom 

Top features 

  • E-signing 
  • Cobrowsing audit logs 

User reviews

Surfly has a 4.8-star rating on G2. Customers have noted that they are thoroughly impressed with the level of assistance Surfly provides and the the ease of integration. However, some users noted that "since it's a web-based session management platform, slight connectivity issues can impose significant session timeout" and that the "user interface is not very friendly."

Glia

Glia

Glia is a cobrowsing solution especially suited to video banking. As more and more banking interactions move online, it is imperative for banks and other financial institutions to think of better ways in which to collaborate with clients virtually. Cobrowsing can provide context, clarity and meaningful experiences when implemented as one part of a bank’s larger digital banking strategy, which is what Glia helps with. 

Pros Cons Best Use Cases Pricing
Omni-channel CX software No session replays or console logs Online banking Custom; must request a demo
Poor customer support CX
Some users have complained about audio issues

Ideal for

  • Companies that are looking for an omni-channel CX software with additional features such as voice messaging and chatbots. 

Top features 

  • Omni-channel CX solution with chatbots, SMS, voice messaging and more.

User reviews

Glia has a 4.8-star rating on G2. Customers have noted that "Glia has been very user-friendly for our team." and that "logging in and being able to quickly connect with our members daily over chat has helped enhance the member experience." However, customers have deducted points from the platform because "the ability to see, from a technical perspective, the quality of our calls is not available" and "there is a lack of communication on the status of feature integrations."

Crisp

crisp chat

Crisp is a customer communication platform that provides a range of features for marketing, sales, and customer service reps. It is designed to help businesses engage with customers efficiently. Cobrowsing with Crisp does not require you to install or download the software. Agents can start a cobrowsing session with the customer in real-time, providing assistance as needed.

Pros Cons Best Use Cases Pricing
Easy-to-use No session replays or console logs Customer support Free plan with 2 seats included, shared inbox, website chat widget, and more
No software downloads or installation required Difficult setup Pro plan starting at $25/month per workspace. Includes everything in basic plus chat triggers, Slack integration, custom domains, and more
Lack of integrations Unlimited plan at $95/month per workspace. Includes everything in pro plus a knowledge base, chatbots, audio and video chat, and more.

Ideal for

  • Companies looking for a customer support chat solution that also supports cobrowsing

Top features 

  • Customer chat with cobrowsing

User reviews

Crisp has a 4.6 rating on G2. Customers have raved that the product is easy to use and has all the necessary functionalities for support tickets. However, some users have noted that "managing contacts could be better” and that Crisp lacks features. 

Upscope

Upscope

Upscope is an interactive cobrowsing solution that can help sales teams improve product demos. With Upscope, sales reps can get access to a prospect's screen in a few clicks and use multi-cursor screen control, annotation tools, and more to make sales demos more engaging.

Pros Cons Best Use Cases Pricing
Reporting and audit tools No free plan; Expensive Sales $36/month per agent

Ideal for

  • Sales teams looking to create more engaging product demos 

Top features 

  • Personal cobrowsing link 
  • Cobrowsing API

User reviews

Upscope has a 4.7-star rating on G2. Customers love the integration of Upscope with Intercom. However, some customers have expressed concern over certain aspects of the integration, such as team permissions being hard to set up.

TeamViewer

TeamViewer is a popular remote access application. Unlike embedded cobrowsing, which allows real-time, shared web browsing within an app, remote access provides control over a user's entire device. This makes it particularly suitable for internal IT teams that need full access to employee systems. 

Pros Cons Best Use Cases Pricing
Remote access to entire system Less secure than cobrowsing Internal IT teams that need access to an employee’s entire laptop, computer, or system Several pricing plans ranging from $25 for personal use to custom plans for enterprises
Unattended access Downloads involved

Ideal for

  • Internal IT teams that need to support and manage an organization’s IT infrastructure and assist their coworkers with software and hardware issues. 

Top features 

  • Remote access
  • Unattended access

User reviews

TeamViewer has a 4.5 out of 5 stars rating on G2. Users praise its ease of use and functionality. However, some have docked points for its clunky interface and cost. 

AnyDesk

AnyDesk is another popular remote access software that is used by internal IT teams. It is a secure and fast alternative to TeamViewer. 

Pros Cons Best Use Cases Pricing
Desktop sharing Less secure than cobrowsing Internal IT teams that need access to an employee’s entire laptop, computer, or system Solo plan at $15/month (billed annually). Includes 1 licensed user with 3 logged in devices
Unattended access Downloads involved Standard plan at $30/month (billed annually). Includes 20 licensed users in a team
Very data intensive Advanced plan at $80/month (billed annually). Includes 100 licensed users in a team
Can cause overheating and lagging

Ideal for

  • Internal IT teams who need to assist coworkers with software and hardware issues.

Top features 

  • Remote desktop control 
  • Unattended access

User reviews

AnyDesk also has a rating of 4.5 on G2 and is praised for its ease of use and affordability. Many users have described the software as "easy to use" and "very secure." However, other users have noted that there can be lags in audio and it can cause systems to overheat. 

Comparison of Cobrowsing Apps

Still unsure? We thought we’d put together a quick, high-level overview of all the options in this chart for easy reference. 

Software Ease of Use Compatibility Security Pricing User Rating
Fullview No training required - easy one-click cobrowsing. All web and mobile browsers. GDPR compliant
Enterprise grade Infrastructure
Initial ISO27001 audit being conducted
Initial SOC 2 Type II audit being conducted
Automatic data redaction
Customizable privacy controls
Free
Pro starting at $69/month
Custom enterprise plans
4.7/5
SessionStack No training required. All web and mobile browsers. GDPR ready
HIPAA ready
Custom (must request a demo) 4.9/5
Cobrowse.io No training required. All web and mobile browsers. Also supports mobile cobrowsing. Automatic data redaction
HIPAA compliant
GDPR compliant
$18/month/named agent for web cobrowsing
$36/month/named agent for mobile and web cobrowsing
4.5/5
Cohere No training required. All web and mobile browsers. SOC 2 Type II
GDPR compliant
CCPA compliant
HIPAA compliant
Custom (must request a demo) 4.7/5
Surfly No training required. All web and mobile browsers. GDPR compliant
CCPA compliant
HIPAA compliant
Custom (must request a demo) 4.8/5
Glia No training required. All web and mobile browsers. SOC 2 Type II
GDPR compliant
HIPAA compliant
Custom (must request a demo) 4.8/5
Crisp No training required. All web and mobile browsers. GDPR compliant
Data redaction
Free plan
Pro plan @ $25/month
Ultimate plan @ $95/month
4.6/5
Upscope No training required. All web and mobile browsers. SOC 2 Type II
GDPR compliant
HIPAA compliant
$36/month per agent. 4.7/5
Teamviewer Steep learning curve Supports most major operating systems. More information can be found on their website. SOC 2 Type II
GDPR compliant
HIPAA compliant
Several pricing plans ranging from $25 for personal use to custom plans for enterprises. 4.4/5
AnyDesk Steep learning curve Supports most major operating systems. More information can be found on their website. SOC 2 Type II
GDPR compliant
HIPAA compliant
Solo plan @ $15/month
Standard plan @ $30/month
Advanced plan @ $80/month
4.5/5

How to Choose the Best Cobrowsing Software

Choosing the best cobrowsing software for your business can be a daunting task with so many options available. To help you make an informed decision, here are the key factors to consider when evaluating cobrowsing tools.

1. Define Your Business Needs

Before you start looking at features and pricing, it’s important to define what you need from a cobrowsing solution. Are you primarily using it for customer support, sales, or internal team collaboration? Understanding your specific use case will guide you in selecting a tool that aligns with your goals.

2. Look for Key Features

When evaluating cobrowsing software, focus on the essential features that will improve your team’s efficiency and the customer experience. Some important features to consider include:

Embedded and Inbound Cobrowsing

Choose a tool that allows seamless integration into your website or application. This feature ensures a smooth and professional experience for your customers.

One-Click Screen Control

This feature lets support agents take immediate control of a user’s screen to resolve issues faster.

Annotation Tools

Look for cobrowsing software with tools that let agents highlight areas on the screen or make notes to guide customers through the process.

3. Consider Integration and Compatibility

Ensure the cobrowsing software integrates well with your existing customer support, CRM, and ticketing systems. The more seamless the integration, the less friction there will be for both your agents and customers.

4. Evaluate Pricing and Scalability

Pricing can vary significantly depending on features, number of users, and session limits. Consider both your current needs and potential future growth. It’s important to choose a tool that can scale with your business.

5. Check Customer Reviews

User feedback can provide valuable insight into how a cobrowsing solution performs in real-world scenarios. Look for reviews that highlight customer support, ease of use, and overall effectiveness.

By carefully considering these factors, you'll be well-equipped to choose the best cobrowsing software for your business.

Frequently Asked Questions

What is the easiest co-browsing software?

The easiest cobrowsing software app on the market is Fullview. It takes no more than 15 minutes to install, and, once installed, you can initiate a cobrowsing call with a user in your web app or on your website in seconds. Fullview’s cobrowsing solution also features robust integrations, so you can easily initiate cobrowsing calls from the software you already use for support, including Intercom, Zendesk, and Salesforce. 

How does the cobrowsing tool integrate with existing customer support or CRM systems?

Integrating Fullview with existing customer support or CRM systems is easy. You’ll have to sign up for a Fullview account and install a snippet of code into your code base. This allows Fullview to pull all your customers into your Fullview dashboard from where you can directly initiate co- browsing calls with them. Then, find the Fullview app listing on the Intercom, Zendesk, or Salesforce app store and follow the on-screen instructions in order to get the Fullview add-on. This will allow you to initiate cobrowsing calls straight from a support ticket so you can support users faster and more efficiently. 

Is there an Enterprise Cobrowsing Software Solution?

Yes, Fullview is a great cobrowsing solution for enterprises looking for better way to offer live and asynchronous support to their users. We have custom enterprise plans with volume discounts and enterprise-grade infrastructure. Our enterprise plan also includes custom implementation help. Fullview is used by enterprise customer support teams to increase customer and agent satisfaction while decreasing average time-to-resolution. 

Winner - The Verdict

Cobrowsing technology is revolutionizing business operations by enhancing team collaboration and customer service. The best cobrowsing apps offer a variety of features, such as real-time screen control and session replays, catering to diverse needs. With multiple options available, companies can select the right tool to boost productivity, customer satisfaction, and revenue.

If you’re looking for an easy embedded cobrowsing solution built specifically for customer support teams, give Fullview a try. It takes no more than 15 minutes to install and can be used in conjunction with the software you already use to support your customers. Book a demo today. 

Guide customers to faster resolutions
Cobrowse with screen control
Highlight on screen
Integrate with Zendesk and more
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