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How Fullview compares to Surfly
Features
Fullview
Surfly
No downloads
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Zero setup required for the end user
Draw on user’s screen
Cobrowse with users
Remote screen control
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Electronic signature
No link sharing to start a session
Technology detection and console logs
Support for iFrames within your app
User session replays
Fullview is the fastest way to understand and solve customer support issues. Unlike Surfly, you can faster jump to where issues occurred and even watch user sessions before engaging into a call or cobrowsing session.
Lower time to resolution
Faster and more effective in-app communication with your customers.
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Improve CSAT score
Provide your customers with personalized support.
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Works with the tools you already use
Robust integrations for seamless end-to-end customer support.
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Instant in-app calling.
Easily initiate calls and cobrowsing with just one click. No awkward coordination or wasted hours on chat and email, leaving you more time to focus on what really matters: your customers.
Easy in-app screen control
No downloadsÂ
Top audio and video quality
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Provide a customized experience.
Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.
Highlight and cobrowse
Multiplayer screen control
Share other tabs and windows
Integrate Fullview with your tech stack.
Leverage our powerful integrations.
Get instant context with Fullview Console.
See the last 15 minutes of user activity before jumping in a call — including device, network and system information — with Fullview Console.
No more support calls without prior context.
See device, network and system information
Filter by errors, warnings, etc.Â
Available both inside and outside a call
“We’ve improved onboarding and response rates 2x with Fullview Live.”
Johnathan Bell
CEO and Co-Founder
Fully GDPR compliant.
Only see what you need to see.
Cobrowsing and screen control functionalities are only available within your app, and automatically blur out sensitive information during Fullview Live sessions.
Customizable blurring of sensitive information
All data stored in the E.U.
GDPR compliant and ISO 27001 ready
In-App Calls
Start calls in seconds. No link sharing and no downloads required.
Cobrowsing
Guide your users with cobrowsing, draw on their screen and collaborate.
Screen Control
Take over your user's screen and solve issues faster.
Console Logs
Access browser information and console logs for instant context.
Session Replays
Watch previous user session to investigate issues faster.
Privacy Features
Only see what's needed and protect your user's privacy.
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Easy, compliant, and designed with
collaboration in mind.
Fullview is built with support teams in mind. Solve issues faster, speed up communication with your developers and hop on calls and cobrowsing sessions within seconds.
Supercharge customer support
Discover customer and product issues with instant replays, in-app cobrowsing, and console logs.
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