Better than
Upscope.
Discover why Fullview’s easy to use cobrowsing is better than Upscope. Cut support time in half and support users at critical CX moments.
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Fullview is loved by customer support teams across the globe
The world’s
best cobrowsing
Hands-on support at a distance. See your customer's screen with one click, control their screen, draw and highlight to guide them faster. Fully embedded, no downloads. Audio & video features built-in.
Time is money — Resolve issues faster
No downloads
No link sharing
Limited to own app
Access to console logs
Synced to customer-base
Limited
Session replays
Customizable privacy settings
Limited
Supports mobile apps
Start call from support software
-Via integration
Option to record calls
Limited
GDPR compliance
Limited
Inbound cobrowsing
Conversational intelligence
Comming soon
Cobrowse seamlessly on all major browsers, including Chrome, Safari and Firefox.
Enable cobrowsing directly within your app with just a few lines of code. Guide users live in your websites, web app, or other digital properties.
Unlike other tools, Fullview's cobrowsing can be initiated by support agents with just one click. No confusing meeting codes or links to slow you down or confuse customers.
Fullview is one of the few solutions on the market with an inbound cobrowsing feature. When users need help, they can request you start a cobrowsing call with them. All requests are sent to your Fullview dashboard from where you can initiate sessions in seconds.
Fullview's cobrowsing sessions are automatically recorded so you can watch back past sessions for context and QA, reproducing issues or training new staff members.
Fullview's cobrowsing sessions also record technical console and network data from your customer's browser so you can look under the hood, and understand technical issues faster too. Easily send to developers after live sessions.
Completely secure
Fullview protects sensitive customer data with data masking and strong encryption standards. Fullview is 100% GDPR compliant.
Cut resolution time by
You’re in good company
What our customers say about Fullview
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
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The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
See it in action
Book a demo and see what we can do for your buisness.
It takes 10 minutes to set up
Implementing Fullview is as easy as copying a few lines of code into your app.
All our data is stored on EU or US servers depending on your needs. Sensitive data is redacted at source with customizable controls for additional security.
Speed up time-to-resolution, improve CSAT scores, and create personalized support experiences.
Integrate with existing tools
Cobrowse and replay user activity right from your helpdesk and ticketing software
Resolve user issues — Fast. Intuitive.
Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.
Reduce user frustration or avoid it altogether by solving challenging issues for them with remote screen control. Create personalized experiences at scale to improve retention.
Cobrowsing makes it easy to solve customer support issues in a single browsing session, so your first contact resolution rate and average resolution times are about to get a major boost.
What can you do during a cobrowsing call?
From drawing and highlighting on screen to taking screen control, here is what you can do during a collaborative cobrowsing call.
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Why choose Fullview cobrowsing?
Offer top-notch cobrowsing directly from your app with one-click initiation to enhance remote support and solve customer issues more efficiently.
No links. Cobrowse with users
directly within your product.
You choose what to see
and what to hide.
See events and user journeys
during live calls.
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Learn how the world’s best support system will impact your business
Serious about Security
Serious about Privacy
data centers (EU or US).
security compliance.
