Support Analytics & ROI

Prove the ROI of every support session

Fullview turns cobrowse sessions and session replays into hard numbers: handling time saved, tickets resolved on first touch, and exactly how you stack up against teams your size. Walk into any QBR with proof, not anecdotes.

See average handling time drop, session over session
Benchmark resolution and CSAT against teams your size
Percentile scoring that turns activity into ROI

Trusted by support teams at

One dashboard

Follow how your team improves and compares with others.

Watch cobrowse sessions, resolution rates, and handling time trend over time, with the peer median laid right over your own numbers. The business case for support is never more than a glance away.

Track handling time
Watch average handling time fall as cobrowsing replaces long back-and-forth email threads.
Benchmark ROI
Every metric is scored against teams your size, so you know if you’re leading or leaving money on the table.
Prove first-touch
See first-interaction resolution climb, and tie it back to the sessions that drove it.

Turn usage into ROI

See where you stand, and what it's saving you

Every metric is scored against teams your size, turning raw activity into a percentile you can actually act on.

Leaderboards

See who moves the needle

Rank agents and accounts by sessions to spot your power users, and see who to coach next.

Automatic usage tracking
Every cobrowse session, replay, and support interaction counted automatically. No setup, no tagging.
Handling-time & resolution
Average handling time, first-touch resolution, and time-to-resolution tracked on every session.
Peer benchmarking
Compare against anonymized, similar-sized teams so every number carries real weight.
Percentile scoring
Each metric shows exactly which percentile you land in, from median to top quartile.

35%

Faster resolution

average ticket time

28%

Increase in CSAT

fewer questions, faster fixes

40%

Faster onboarding

quicker time to first value

Fullview completely transformed how we provide support to our customers.

It's fast, intuitive, safe and deeply personal. 55% of the queries which come through chat, no matter how complex, are resolved within the chat, delivering a customer experience at CSAT of over 90%.