How TeamSystem is Transforming Their Support With Fullview's AI-Powered Platform

About TeamSystem

TeamSystem is diversified software business and among the largest European software providers. They are a leading provider of digital business management solutions for professionals and enterprises across Europe. With products ranging from ERP and accounting platforms to HR and tax software, TeamSystem serves over 1.8 million customers, empowering them to digitize operations and accelerate productivity.

The Challenge

Supporting a vast and diverse user base, ranging from accountants and lawyers to SMBs and large enterprises, TeamSystem’s support team encountered several pain points:

• Time-consuming ticket resolutions for complex workflows across different software products.
• High ticket volume for routine questions that slowed down the team’s ability to help users with more advanced needs.
• Heavy reliance on phone support, which made scaling difficult and costly.
• Lack of existing support automation which led to a large support headcount.

With a growing demand for automation and lower handling times, TeamSystem sought a solution that could streamline support operations and deliver AI automation without compromising on user experience.

The Solution

TeamSystem turned to Fullview to equip their support organization with both visibility and automation. They started with Fullview’s co-browsing tools, and recently expanded into automation using Fullview’s AI Agent.

"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”

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Co-browsing

Co-browsing allowed TeamSystem agents to:

• Collaboratively guide users through interfaces in real time.
• Reduce amount of time spent on phone support
• Resolve support requests in a single session.

AI Agent

TeamSystem’s next leap came with Fullview’s AI Agent, which handles:

• Frequently asked questions across products.
• Navigation assistance inside customer portals.
• Common troubleshooting steps and policy clarifications.

Unlike standard chatbots, Fullview’s AI Agent understands user context and can visually guide users through their journey, just like a human would. This has helped TeamSystem deliver smart, interactive support 24/7 without additional human headcount and while reducing their reliance on phone-based support.

The Results

With Fullview, TeamSystem has reimagined its support workflows:

• Agents are more productive and confident, backed by co-browsing.
• Customers get quicker, more accurate responses.
• The AI Agent handles a growing share of inquiries, reducing phone volumes and freeing human agents to focus on complex cases.

The result? A more scalable, proactive support model that meets the evolving expectations of TeamSystem’s modern B2B customers.

What's Next

TeamSystem is planning to expand Fullview AI Agent’s role into onboarding flows, self-service tutorials, and more advanced customer education use cases.

Want to empower your support team with Fullview? Book a demo →

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