AI agents for customer support
Build AI Agents That Go Beyond Chat
Build your own AI support agents
Connect your help center, documentation, and internal resources in minutes. Fullview pulls knowledge from Intercom, Zendesk, Salesforce, or you can scan your website, upload files, or create custom snippets. The agent also learns your application's UI structure to understand what users see on screen.
Solve any user issue conversationally
Fullview AI answers any customer questions across chat, tickets and email with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
Build your own AI support agents
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Spot trends and knowledge gaps
industry leaders like
Let human agents jump in when needed
industry leaders like
Not just another Chatbot
Meet Fullview’s AI agent! Your customer’s personal guide inside your app, email and chat. It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.
Real time resolution plans
Fullview AI generates and executes
highly contextual resolution plans
Custom Policies & SOPs
Set standard operating procedures, custom policies
and coach the AI to perform as desired.
Intelligent, Natural Conversations
Understands complex questions, breaks them into steps, and asks clarifying questions when needed.
Seamless Escalation
Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.
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Executing Actions
Fullview AI connects to critical business tools
to execute actions via API and MCP.
Deploy in days, not weeks
Fullview AI plugs into your support workflow.
Train it, customize it, deploy it, and scale support instantly.
01
Train your agent
Connect your help center, documentation, and internal resources in minutes. Fullview pulls knowledge from Intercom, Zendesk, Salesforce, or you can scan your website, upload files, or create custom snippets. The agent also learns your application's UI structure to understand what users see on screen.
02
Customize the experience
Make the agent yours. Adjust personality, tone, and response style to match your brand voice. Set up custom greetings, define how the agent handles specific topics, and control when it offers visual guidance versus text-only responses. Test conversations in the playground before going live to ensure quality.
03
Deploy instantly
Go live in minutes across chat and email tickets. Use the Fullview widget or integrate directly into your existing helpdesk like Intercom, Zendesk, or Salesforce. Your AI agent starts handling conversations and tickets immediately while you maintain full control over visibility and rollout pace.
04
Set up escalation
Connect seamlessly to your support team when the AI reaches its limits. Route complex cases to human agents with full context, then use cobrowsing to guide customers in real-time or review session replays to understand exactly what happened.
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
AI Agent FAQs
What is an AI agent for customer support?
An AI agent for customer support is an autonomous system that handles customer inquiries, resolves issues, and executes real actions like processing refunds or resetting passwords without human involvement. Fullview's AI agent combines conversational intelligence with visual on-screen guidance and backend action execution, going far beyond traditional chatbots that only provide scripted answers.
How is an AI support agent different from a chatbot?
Traditional chatbots follow scripted decision trees and can only respond with pre-written answers. AI support agents like Fullview understand context, make decisions, execute backend operations (refunds, account changes, password resets), and provide visual walkthroughs on the customer's screen to resolve issues end-to-end.
Can AI agents execute real actions in my backend systems?
Yes. Fullview's AI agents connect to your CRM, billing systems, and custom APIs via MCP (Model Context Protocol) and standard integrations to perform real operations. This includes processing refunds, upgrading plans, resetting credentials, toggling feature flags, and running diagnostic sequences directly within a customer conversation.
How long does it take to deploy an AI support agent?
Fullview's no-code agent builder enables deployment in 3-5 days without developer involvement. You connect your knowledge sources (help center, documentation, Zendesk, Intercom, or Salesforce), configure policies, and start testing immediately. This compares to 6-12 weeks for platforms like Decagon or Sierra.
What integrations does Fullview's AI agent support?
Fullview integrates with major helpdesk platforms including Zendesk, Intercom, Salesforce, HubSpot, and Freshdesk. It also connects to custom backends via API and MCP for action execution. You can deploy it as a standalone widget or embed it within your existing chat interface.
Is the Fullview AI agent secure and compliant?
Fullview is SOC 2 compliant and fully GDPR compliant, with infrastructure hosted on secure AWS data centers in the EU or US. The platform includes role-based access controls, comprehensive audit trails, approval workflows for sensitive operations, and advanced encryption for data protection.
Go beyond chatbots and automate support with higher CSAT.
Understand, Guide and Resolve customer support requests faster than ever with Fullview AI
Understand, Guide and Resolve customer support requests faster than ever with Fullview.