AI Customer Service Agent
The AI Agent That
Sees, Guides, and Acts
Elevate your support: AI that not only chats but shows, guides, and even does it for the user.
Go beyond tooltips and pre-made tours—let AI visually onboard users or train them step-by-step on screen for any scenario. No manual creation or maintenance needed.
AI generated visual tours
Fullview AI analyzes your users screen and autogenerates visual tours for any scenario on-demand, turning product support, onboarding and user education into a breeze.
Full overview & control of AI interactions
Our AI Library gives you organised topical overview of every interaction, resolution analytics and allows you to modify specific AI behaviour. You stay in control while allowing AI to scale personalized support experiences.
See exactly what happened
For every user interaction with Fullview AI, you can see exactly what happened via automatic screen recordings. This allows you to improve both your support as well as investigate issues with technical teams.
Integrate Fullview AI with your existing helpdesk
Fullview AI works with Intercom Fin, Zendesk Ultimate, Ada and other chatbots. Integrate with 3rd party chat interfaces and routing workflows.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can visually guide users with embedded remote access and cobrowsing.
AI generated visual tours
Full overview & control of AI interactions
See exactly what happened
Integrate Fullview AI with your existing helpdesk
Let human agents jump in when needed
Integrate with
existing tools
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
FAQs
What is a cobrowsing API?
A cobrowsing API allows businesses to integrate real-time collaborative browsing functionality into their custom applications or workflows. By embedding cobrowsing capabilities, agents can seamlessly interact with customers' browsers, providing live support, guidance, and troubleshooting without the need for third-party tools. Cobrowsing APIs offer flexibility, enabling businesses to enhance customer experiences while maintaining control over their digital platforms and workflows.
What are some examples of cobrowsing?
Examples include providing real-time support during troubleshooting, guiding customers through online forms, assisting with account setup, or helping with e-commerce purchases.
How much does cobrowsing cost?
Pricing varies based on your organization’s needs. Contact Fullview for a customized quote based on features and usage.
Is cobrowsing safe?
Yes, cobrowsing is safe. Fullview uses data masking and encryption to protect sensitive information, ensuring privacy for both agents and customers.